Northside Honda

Had some communication issues but were settled to my 100% satisfaction. Thought they really wanted to make me a happy customer. I have bought several cars from them and will be back. satisfaction. Thought they really wanted to make me a happy customer. I have bought several cars from them and will be back. More

Received a letter "guaranteeing" they could get me out of my current high interest loan since I had been making timely payments. I went in close to closing time. I asked if they were closing I coul me out of my current high interest loan since I had been making timely payments. I went in close to closing time. I asked if they were closing I could come back some other time. A manager came out and said to just wait for a moment and he could page a salesperson. After waiting for 20 minutes a salesman finely comes out and catches me right before I am almost in my car and getting ready to leave. We looked at some Honda Civics that I liked. After waiting for almost 30 minutes, come to find out that all the keys to the cars that we wanted to test drive were all signed out. How can all the keys be signed out to almost 4 vehicles and we are the only customers at the dealership. It doesn't end there. I said I could do without the test drive that I was just ready to see what they had to offer. Well after picking out the car and the salesman taking my info he takes it to his manager then comes back with a ridiculous offer. The letter said they could get me into a new or certified used vehicle with little or no money down, with payments at or below my current payments and that they would "Guarantee" a new or used upgrade regardless of who had financed my vehicle previously. Well the offer they brought back was for a $2000 down payment and a payment of $629/month for a Honda Civic that had a retail value of $22,999. First of all I don't know there definition of little or no money down but to me $2000 is not a little amount. Secondly the $629/month payment was way off of my current payment of $337/month that they had promised in there letter that they could keep me at the same or lower monthly payment. The managers working out my deal were not friendly at all. One of the managers would not even look at me in my face and after I would not budge on the numbers just walked away and said "it is not going to happen". The salesman assigned to us was very professional but the managers were very rude. I don't know who they think they are but they need to be careful who they are dealing with. I am retired army and still have close ties to close friends that are both retired and active duty in San Antonio. I will not recommend this dealership to any of them nor will I ever come back there. I hope that the managers and whomever is running this place take a close look at who is working for them. I know a little bit about management since I spent 20 plus years of active duty with a tour in Iraq. This is not how a business is to be operated nor any manner for any of your customers to be treated. NO EXCUSES! More

We foolishly took our vehicle to Benson Honda when we experienced problems with the ignition on our Honda Pilot. They replaced the ignition cylinder but did not provide new keys as they said they would. experienced problems with the ignition on our Honda Pilot. They replaced the ignition cylinder but did not provide new keys as they said they would. As usual, their prices are outrageous and agreed upon discounts were not honored. More

Saturday morning I woke up and decided that it was time for a new car. I went to the internet, did some research and contacted USAA for a pre-approval and used their car buying services. Within a few mi for a new car. I went to the internet, did some research and contacted USAA for a pre-approval and used their car buying services. Within a few minutes I received the lowest price for the 2013 Honda Cross Tour that I felt comfortable with. I printed my USAA Car Buying Certificate along with the pre-aproved Electronic Check and drove up to the dealer. Upon arrival I was met by Mr. Aaron Salazar (Sales Consultant) who took me to their new cars lot located just 1/2 mile from the dealership and showed me three cars, I test drove them and decided to go for the Cross Tour after his professional attitude and knowledge of each vehicle convinced me I have made the right decision. Through life I have purchased cars and this time has been the most rewarding one due to Mr. Salazar's positive attitude and willing to go the extra mile for me. Although the Benson Dealership has many professional Consultants I can only strongly recommend Mr. Salazar, it was a pleasant experience having him as my consultant. The next phase was seeing Ms. Kimberly Roland (Finance Manager), it was almost 8:00 PM, Saturday night and she took care of me as if I was her first customer of the day, very friendly, great smile, professional and answered all my questions related to my purchase order and vehicle registration/plates. Overall experience is that I will purchase another vehicle at Benson Honda and strongly recommend it to anyone that is looking for a great car and good price. More

This dealer should not be in business. They agreed on a price then charge us another price. Their team woos you around then the finance person does not go over the details but just sign here, sign here. Wh price then charge us another price. Their team woos you around then the finance person does not go over the details but just sign here, sign here. When we release what their did it was too late. They also did not bother trying to get us 1.9% interest but insisted that we only qualify for 4.9%. We needed the car and did not pay attention. BUT I feel they robbed us of $3500. I wrote about the way I was treated to Mr. Takanobu Ito - President & CEO -Honda Motor Ltd - Japan, Mr. Tetsuo Iwamura - President & CEO - Honda North America Inc - Torrance CA to complain about the dealer. I was contacted by the main office in California who helps me recover some of my money thru canceling unnecessary extra insurance. The dealer say they would reimburse us but I had to call back California 4 times before I got all my money back as the dealer gave the money back a little at a time. The dealer almost never return my phone call, from the manager the finance manager to other people I email or left message. Only when I threat them to re-write to Japan and CA did I get action from them. The dealer also lie about our credit as 2 month after buying the car I got re-finance at 2% with one phone call thru RBFCU. THIS DEALER DOES NOT DESERVE TO REPRESENT HONDA THEY ARE A BUNCH OF CROOKS, LIARS AND CONS ARTISTS. My suggestion go anywhere but there ! More

This was the worst customer service I had ever experienced!! From the moment my dad and I walked in, you can just tell that they had a bad attitude. One salesman came up to us without a smile or e experienced!! From the moment my dad and I walked in, you can just tell that they had a bad attitude. One salesman came up to us without a smile or even introducing himself to us to ask us what we needed. We asked where the used Honda Accords were and he just said "up there", basically not making an effort to try to show us where. As I was asking him questions, he was just very rude and seemed bothered that I was asking him questions. Never once did I see this man smile. I asked him about certain Accords that I saw online and he didn't seem like he knew where any of them were. He finally went inside to figure out where his inventory was. He came back and just said "we sold it" or that they weren't there. He asked me if I wanted to see a white Accord and I told him I wasn't interested in that color. He then asked me if I wanted to see other cars that they had on another lot so I agreed. We then went to the other lot and looked around. I saw one that I was interested in but it did not have a price. I asked him what the price was and he said " I don't know somewhere in the thousands" Okay. So I asked him again and he snapped at me saying that he needed to know first if I liked it because he did not want to waste his time showing me a car I did not like. I was offended when he said that and we just decided to leave. I will not tolerate someone being rude to me when I am going to be making a very big purchase. I decided to take my $20,000 I had saved up and bought a car from Fernandez Honda for a great deal and with exceptional customer service! More

HORRIBLE SERVICE!!! I WILL NEVER COME BACK TO THIS HORRIBLE SERVICE!!! I WILL NEVER COME BACK TO THIS PLACE AGAIN! they gave me a car with a dead battery! did not fill up the tank before i left the HORRIBLE SERVICE!!! I WILL NEVER COME BACK TO THIS PLACE AGAIN! they gave me a car with a dead battery! did not fill up the tank before i left the parking lot they did not answer my phone calls and they changed my monthly payment behind my back and now they don't want to give me my 1,500 dollar down payment back! DO NOT COME HERE UNLESS YOU WANT TO GET RIPPED OFF!!!! WORST DEALERSHIP EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!­!!!!!!!!!!!!!!!!!!!!!!!! More

worst experience ever. purchased a used car that was given the ok by jeff. weeks later i had to take it in for repairs. took my car for the repairs and talked to the service manger bud king. I was refer given the ok by jeff. weeks later i had to take it in for repairs. took my car for the repairs and talked to the service manger bud king. I was refered to walter the first time.but problem continued. then I got audi and the problem continued. my car was not fixed and I had to take it to a different shop after I had already spent a lot of money for repairs on my vehicle. I was scammed out of a lot of money. when I called them I recieved nothing but rudeness from these people.I would never recommened this dealership for repairs. More

I came to Benson Honda to test drive my final two choices for my new car. Jay Conley was the sales person who helped me. He was friendly and accommodating to our schedule. He answered all of our questions for my new car. Jay Conley was the sales person who helped me. He was friendly and accommodating to our schedule. He answered all of our questions and more importantly to me, he treated me with respect and professionalism. As a 40-something yr. old female who has bought all of her own vehicles, it is a bit of a sore spot when a sales person ignores me in favor of the man accompanying me or presents a vehicle based on the cosmetic, superficial aspects such as mirrors and cup holders. After my test drive and final decision, I shopped dealerships looking for the best deal. Benson, through Jay, came back with the best deal by far. They were also the only dealership to go after and procure the EXACT vehicle I wanted. I will definately recommend Benson Honda and Jay Conley for his professionalism and customer service. More

Very dishonest with a trade in price about 4 thousand dollars below Edmunds or Kelly blue book fair valve; limited inventory; I will never buy from or recommend this dealership ever. dollars below Edmunds or Kelly blue book fair valve; limited inventory; I will never buy from or recommend this dealership ever. More