Northside Honda - Service Center

I am extremely upset about my recent interactions with your dealership. I took my car for an oil change last week on Wednesday. I was then asked who had been rotating my tires because a log nut and stud b your dealership. I took my car for an oil change last week on Wednesday. I was then asked who had been rotating my tires because a log nut and stud broke off. No one else has touched that car for service since I bought it brand new. All services have been performed at your dealership. I was also advised of other routine maintenance that was necessary, so I had to take the car the following day (Thursday) to get everything else done (except the log nut your service department accepted it was their fault). First bad experience! Then, I get a loaner car from Thursday to Friday, I returned the loaner on Friday before noon and was sent off after settling my bill with Mando. Now, today, Tuesday March 25th, I get a call from your dealership saying that I have to pay for smoke damage in the loaner. This got me incredibly upset because I do not smoke and I returned the car back last Friday March 21st. How on earth was I not told when I returned the loaner? It would be pretty obvious if there was smell of smoke! I was even told there were ashes on the window! After arguing with whoever called me, I was told they would investigate the issue. I get a call back and was told that it wasn’t my fault, that it was PREVIOUS customer that was responsible! If it was previous customer to me how did I not notice? All lies just to get an extra buck out of customers. I used to think the world of this dealership, but now I just feel like a dummy that was taken advantage off and I CANNOT trust your service department at all! Please contact me via email so I can get a reasonable explanation as to why this happened. You can be sure I’ll be giving bad reviews everywhere I can online. Such a shame! More

Poor service department management. Appointment made one week ahead, car went in for minor maintenance, told at 4 car not ready. Poor communication, poor service. week ahead, car went in for minor maintenance, told at 4 car not ready. Poor communication, poor service. More

If you’re from out of town look elsewhere!!I was on a If you’re from out of town look elsewhere!! I was on a trip from DFW to San Antonio for the weekend. During my drive down my car started beeping an If you’re from out of town look elsewhere!! I was on a trip from DFW to San Antonio for the weekend. During my drive down my car started beeping and alarming that the safety driving features had a problem and were failing. I looked up Honda dealerships since I trusted a Honda dealership would be best to fix the issue. I told them I was out of town on a trip and that I was leaving the next day. They said it would be $80 to just do a diagnostic to figure out what was wrong. I was fine with that. I left my car at 9am on a Saturday, which i made an appointment for, and never received any phone calls to update me on the status. The only nice thing they did was offer a lyft back to our hotel. I trusted they’d work on my car while I explored SA throughout the day. I finally called to check in around 3pm. I was told whoever was helping me was with a customer and they'd call back. Never got a call back. I called again at 4:45ish to check again. The girl who first answered was extremely rude and interrupted me to tell me she was transferring me to service. Whoever answered at service department laughed at me and said “oh you were expecting to get it back today?” And then transferred me to someone else who made an excuse that they were busy and didn’t have time to look at my car. They wanted to keep my car until Monday. I again reminded them i was out of town and I couldn’t stay until Monday. I picked my car up and they had left a paper on my seat saying they did some test and were wanting to look at the circuits or something of the sort. After 9 hours of my car sitting at the dealership they did nothing to my car and didn’t care that I had to drive back 5 hours to DFW. I went to my local dealership on Monday morning and they got it fixed in a few hours. All that needed to be done was re-align the camera/sensor. I am glad that I didn’t allow this location to fix my car. They seemed to want to charge me for something that didn’t need to be done. If I could give them no stars I would. More

I was shocked to read bad reviews. I traded a Honda Civic I purchased in Az here at this dealership in Jan. 2019 for a Honda Sport Hatchback. This was an easy and flawless transaction. The trade in value was I purchased in Az here at this dealership in Jan. 2019 for a Honda Sport Hatchback. This was an easy and flawless transaction. The trade in value was on point, the INTEREST rate was 3percent. Sales was professional. I visit from Az and bring my car in for oil service when in SA. Thank you NS Hond. More

Worst Service EVER!! Took my car for service for a nail in the tire after picking it up noticed I had $20 stolen from midddle console. Drove back and complained and was re Took my car for service for a nail in the tire after picking it up noticed I had $20 stolen from midddle console. Drove back and complained and was reimbursed for the $20. Two days later sill having issues with the tire they repaired. This has been the worst service I’ve ever had at this dealership and I will NEVER go back. More

Great Experience! I service my 2016 Honda Civic at Fiesta Honda. Paloma service adviser is very knowledgeable and kind. Excellent Customer Service! They also have loane I service my 2016 Honda Civic at Fiesta Honda. Paloma service adviser is very knowledgeable and kind. Excellent Customer Service! They also have loaner vehicles which worked out great for me. More

Oil Leak Problem Fiesta Honda Dealership is simply amazing. While customers wait on their vehicle, they insist on you going to a customer wait room with generous snack Fiesta Honda Dealership is simply amazing. While customers wait on their vehicle, they insist on you going to a customer wait room with generous snacks and treats for you while you wait. I was in such a panic about my huge oil Leak Problem and Mr Tobin took great care of Everything! They were so patient, kind, and made sure that each customer was helped. I greatly appreciate Mr Tobin as well as Carlos for their PHENOMENAL service! I highly recommend anyone who needs service on their Honda vehicle to come here! More

Oil change Got my oil changed. They did it. Nothing bad nothing great I wish the waiting room was more like the north park dealerships. They had food and drink Got my oil changed. They did it. Nothing bad nothing great I wish the waiting room was more like the north park dealerships. They had food and drinks available for free More

SERVICE ISSUE I took my FIT in because the air pressure light was on and the oil change light had to be reset. I got there right when they opened on a Saturday and I took my FIT in because the air pressure light was on and the oil change light had to be reset. I got there right when they opened on a Saturday and was taken right of way. I only had to wait an hour. Thank you for awesome service ! More

Professional, courteous and thorough Had to have major repairs which required overnighting parts. Received a loaner car for 3 days. Alena was very helpful and contacted me about the pro Had to have major repairs which required overnighting parts. Received a loaner car for 3 days. Alena was very helpful and contacted me about the progress of the repairs. More