Northside Honda - Service Center

Bad Customer Service Terrible. Once the deal is done so is the good service. Bought my car a year ago 3 months in they recommend that I get new brake pads. Take the car Terrible. Once the deal is done so is the good service. Bought my car a year ago 3 months in they recommend that I get new brake pads. Take the car to my mechanic, I was at the dealership for service because I bought the service package (more on this in a minute). My shop says that the brakes are only half way through the life of the wear on them. So ok make a note that this dealership tried to get me. A car wash comes with the service and believe me if it wasn't free I wouldn't waste my time. I would rather take it to a fundraiser car wash than pay for the wash. I have asked for a call from the finance manager to discuss what to do with my remaining service since I am moving and there is no transfer mechanism to transfer them to another dealer. I was told that I needed to come in and fill out a form. I am moving... can the form be emailed to me? No you have to come in and fill it out. So I show up. Ask to speak to someone in finance, and now told no one is available. I am handed a form and asked to fill it out and fax it back. "So it could have been emailed to me?" I ask. Receptionist says she doesn't know not her department. Cool, can I speak with whoever s department it is. No they are unavailable. I bet if I was buying a car someone would talk to me. I get better service from the shade tree car dealership I bought my 1999 Tahoe at 7 years ago, and they have no vested interest in me as a customer. This dealership never calls me back. After the brake incident I asked to have a service manager call me so I could see what happened, crickets. I have called the finance manager and left a message, twice, crickets. They can send me emails about cashing in the equity I have on my car or whatever they want to do to try and get me back in the buyer seat again. Never going to happen. I wont step foot back in this place for service or purchase another vehicle. More

They fixed it After fixing the gas snesor in the gas tank, some gas got onto the carpet. I returned the next day to tell them about it. Immediately they gave me a l After fixing the gas snesor in the gas tank, some gas got onto the carpet. I returned the next day to tell them about it. Immediately they gave me a loaner car, took my Pilot to the detailer and had the entire interior cleaned and made sure it was completely void of any gas odor. I couldn't have asked for a more satisfactory end to a mistake. Thanks Alicia and everyone in Fiesta Service More

recently had 2 oil changes done they did an excellent job, they were efficient, the treats were good and the staff was friendly. They have a new service manager that is right on po they did an excellent job, they were efficient, the treats were good and the staff was friendly. They have a new service manager that is right on point More

Oil change and Recall I took my car in for oil change and the latest recall from Honda. I was greeted and politely sent into the service rep area to let them know what serv I took my car in for oil change and the latest recall from Honda. I was greeted and politely sent into the service rep area to let them know what services I needed done to my car. Aleena was very knowledgeable and friendly and explained the recall would require several hours. She offered the shuttle service to drive me to my home and would let me know by phone what service was needed after the free inspection of the car was completed. Sure enough, she called and told me there were several things that needed to be watched, but no further service was needed today. She said she would call back when the car was ready and the shuttle would pick me up to return for my car. Everything was great. The shuttle driver was very polite and drove very safely. Aleena was great and I will go back again for my expert Honda service. Oh yeah, I almost forgot. I found a coupon on their website an my oil change was done at a discount too! Great day at Fiesta Honda. More

Disorganized The service department is so disorganized. I scheduled bringing in my Honda for an airbag recall. I had to cancel my appointment because I lost my r The service department is so disorganized. I scheduled bringing in my Honda for an airbag recall. I had to cancel my appointment because I lost my ride home. I called to schedule for the next week and was told they don't have the airbag in stock and it would take 4 weeks to get it. What would have happened if I had shown up the previous week as scheduled? Apparently the person who made the first appointment was unaware that they would be unable to service my car at the scheduled time. More

very poor service for Honda car worst customer care and very very poor mechanics/professionals :( They lied that they did the service and charged me the full charge ....:( the worst customer care and very very poor mechanics/professionals :( They lied that they did the service and charged me the full charge ....:( the manager was very rude and worst fellow that i have never met this kind of person in my life More

services wrong advertising they don't match any competitor $ they diagnostic wrong on my pilot. they want $500.00 +tax for front drive side link which cost about $22.00 to $26.00 they want to replace lower contr they diagnostic wrong on my pilot. they want $500.00 +tax for front drive side link which cost about $22.00 to $26.00 they want to replace lower control arm which was good now no problem. i call service manager and left massage no response. Imaging service manager don't call you that means they don't wamt our business.they evens wrong advertising to match price but they don't. More

Service Dept is great! i came into this dealership instead of my usual because it was close to work. I have a year old Honda that got a dead battery and I had no choice but i came into this dealership instead of my usual because it was close to work. I have a year old Honda that got a dead battery and I had no choice but to replace it through autozone. I came a few days later to this dealership and they agreed to reimburse me my money for the battery and fix the warning lights that came on after my dead battery. the service was above what I expected and I will rec this dealership. Tobin and Greg are awesome! More

RUDE AND WAITING TOOO LONG FOR RECALL PARTS You guys are the worst in the Service Center. I called on March 16, 2015 for a Recall Notice. I waited. I called back about 2 weeks ago and I was t You guys are the worst in the Service Center. I called on March 16, 2015 for a Recall Notice. I waited. I called back about 2 weeks ago and I was told not to call and that I will get a call when the parts come in. There was a back order for my parts. xx !!!! I called today and I find out by another gentleman that I was NOT in your system for making the call on March 16, 2015. Why is that !!!! Then it's going to take ALL Day to replace my parts. IT only takes 3 hours to do the work. I spoke with another dealership and that is what they told me. I WILL NOT RECOMMEND BENSON HONDA TO ANYONE !!!! I will take my business elsewhere.... More

full of deception I was with honda benson since I moved here in San Antonio. At first I was satisfied maybe because someone or one of the service technician was honest. I was with honda benson since I moved here in San Antonio. At first I was satisfied maybe because someone or one of the service technician was honest. Well he moved out. that's when I started to have problems. They will fool you in telling you that you need to fix this and fix that or change this or that even though the parts are good. And for the price of service is so high. I made a comparison and I saw the difference. I made a better business bureau complaint. More