Northtown Lexus

** PLEASE READ**BUYER BEWARE**Unfortunately, I have to ** PLEASE READ**BUYER BEWARE** Unfortunately, I have to update my previous review of 5 stars. I would rate NORTHTOWN LEXUS with ZERO stars. 3 m ** PLEASE READ**BUYER BEWARE** Unfortunately, I have to update my previous review of 5 stars. I would rate NORTHTOWN LEXUS with ZERO stars. 3 months after I purchased my 2019 Lexus ES 350 (15k mileage) I brought it to a certified Lexus dealer in Rochester, NY for a fuel pump recall and I also asked them to check the rear tires because they seemed very low compared to the front tires. During that time the mechanic found that “ Both rear tire treads are extremely low (2/32) and both are bald on inside edge. Will likely have cords exposed soon.” After mentioning this to Tom, Greg and the dealership manager, David Dipasquale they told me the treads had 6/32 on all 4 tires when I bought it. I have only drove 1900 miles since my purchase and I don’t understand how I already need 2 new rear tires. They could not answer but only make an excuse and blame the snow. They told me that spinning in the snow can cause excess wear. They must have forgot we had a pretty mild January with little to no snow. David also proceeded to tell me that the mechanic at Rochester dealership is incompetent and that he didn’t believe the mechanics measurements were accurate at 2/32. I offered to show David paperwork but he insisted I drive to Buffalo with unsafe rear tires not only risking my safety but a huge inconvenience as well. I have already driven back to Buffalo in February for a different issues and I don’t want to add the unnecessary mileage. I have zero trust in David or anyone from Northtown Lexus, would you? This was the first and will be the only time I do business with Northtown Lexus unless they have NEW management that cares about customer experience and isn’t looking for a quick sale. It’s all about building relationships and David and his team are not interested in doing that. More

Best Service any where in Western New York! Greg the service manager does a awesome job with his crew!! Would highly recommend! The car comes back after clean! service manager does a awesome job with his crew!! Would highly recommend! The car comes back after clean! More

Absolutely great. I knew exactly what I wanted, and Dana Romeo made it happen with no fuss and no bother. She made no attempt to talk me into things I already knew I didn't want, unlike the sales staff at Romeo made it happen with no fuss and no bother. She made no attempt to talk me into things I already knew I didn't want, unlike the sales staff at Dorschel Lexus in Rochester (which is why I had taken my business to Buffalo in the first place). She was thoroughly familiar with the cars and the options (again, unlike the staff at Dorschel). All of the information I needed was right at her fingertips. She made the entire experience absolutely painless, easy, quick and satisfying. I couldn't have asked for better. More

Buyer beware I met a lovely female sales rep on a Saturday who asked if i could schedule an apt. to chat more about a Lexus SUV purchase I was interested in. I res I met a lovely female sales rep on a Saturday who asked if i could schedule an apt. to chat more about a Lexus SUV purchase I was interested in. I respected the process and dutifully made a so called appointment. As a busy entrepreneur myself I purposely moved my scheduled around to make this (what I thought) was a commitment to meet at a designated time. When I got there i was informed that she was out with a customer and had no idea as to when she'd be back. No message left at the front desk, nothing. Weird, I thought that was until I spoke to the manager who repeated that she was out with a customer which apparently as I woman I was not??!! Hey Lexus, 1950 wants there vehicle buyer mindset back. I ended up driving to Rochester to buy my vehicle where the experience was completely different. Frankly i would have driven to Alaska before i gave these guys business . Northtown Lexus, your selling cars, not curing cancer. Your just not that important. lost a customer for life More

Relentless Pursuit of Customer Satisfaction Northtown Lexus IS a first class, first rate establishment. For every question\issue I had, their staff was quick & diligent in their response. Impr Northtown Lexus IS a first class, first rate establishment. For every question\issue I had, their staff was quick & diligent in their response. Impressive!! Would definitely drive 6 hours again to purchase a car there! More

Wonderful Lexus IS always great to deal with. The employees are first rate as is the car. You are never left waiting and are treated with the upmost courtesy . Lexus IS always great to deal with. The employees are first rate as is the car. You are never left waiting and are treated with the upmost courtesy . More

Experience purchasing at Northtown Lexus By far best car dealer we ever dealt with. Customer Service top notch, honest and great staff. We would recommend to family and friends. Only place w By far best car dealer we ever dealt with. Customer Service top notch, honest and great staff. We would recommend to family and friends. Only place we would car shop. Outside of having outstanding automobiles, very personable staff. More

2002 Lexus SC 430 What a great dealership! My key key shell for my 2002 SC430 broke and I ordered a new blank on eBay and when I received it in the mail I called a loca What a great dealership! My key key shell for my 2002 SC430 broke and I ordered a new blank on eBay and when I received it in the mail I called a local locksmith.In the conversation I told the gentleman I had a new key that just needed to be cut and was quoted $55.00.Out of curiosity I then called Northtown Lexus and spoke to Dave in the parts department and he stated that they also could cut the key for and would do so for NO CHARGE !! While I was getting the key cut I left my SC430 in the service department and was greeted by a service writer.I told her that I was getting a key cut but that I also had a problem with my retractable top and that it would not release in order to go down.I knew that Greg (service manager) also owned a SC430 and I asked the service writer if he could take a look at it.I was pleasantly surprised that Greg took an interest in finding out what was wrong with the roof and spent at least 30 minutes trying to diagnose the problem.Greg asked me if I could leave the car overnight and he would try to remedy or at least get an idea of what was wrong.The very next day Greg called me and as I was holding my breath awaiting the "bad news" he said it was all fixed and that it was a cable that got stuck into the mechanism and it was now fixed and operated like new again.Talk about 5 star service ,this is one story I will tell everyone about.Kudos to Northtown Lexus,Dave and Jim in parts department and a BIG shout out to the service manager Greg.Thank you so very much for all your help and kindness on my "LIL Lexi". More