Northtowne Fiat, Lincoln, Mitsubishi, Alfa Romeo

I have purchased many cars over the years and by and large I've rearely had a bad experience but also rarely a great experience when purchasing a new or used automobile from a dealer, that is until I pu large I've rearely had a bad experience but also rarely a great experience when purchasing a new or used automobile from a dealer, that is until I purchased my 2011 Lincoln MKX from Paul Reeves at Northtowne Lincoln in North Kansas City, Mo. I first met Paul at the Great Kansas City Auto Show and immediately struck up a conversation with him regarding the new MKX that Lincoln was coming out with later in the year. Paul made sure I was fully informed and even introduced me to the Ford/Lincoln Rep from Detroit. I left the show knowing THAT was the car I wanted to buy even though I had looked at several hundred cars. My wife agreed and we both decided we would keep in contact with Paul due to his friendliness and lack of pressure to buy which he exhibited many times. North Kansas City Mo is an hour drive from my home in Lawrence Kansas. I stopped in to see my local Lincoln dealer to see when they would be receiving a new MKX for me to look at, all I received was a sales order shoved in my face with no answers to my questions. I left dissapointed. The next day I contacted Paul and told him that I was going to have some upcoming surgery, but I would like to see the car when ever it first came in. Oddly, Paul called me the next day and indicated they had a Lincoln Rep in who was driving the new MKX and invited me in to see it before he left. I did and placed an order the next day. The process to order the car could not have been easier. Our price was well below what we thought we might rhave to pay as I had done my home work as to what the dealer cost was going to be on this car. We traded in two cars and they gave us a firm bid on those two cars which also was quite generous given the transaction might be 60 dyas or more from happening. Paul obviously wanted our business. Our new car was deleivered a couple of months later once production began. However when we received it, the car was missing some options we had ordered, a snafu at the factory had caused it. Paul and his team immmediately jumped on the phone and found a nearly identical car in Nebraska and swapped cars with that dealer. I had my new MKX the next day. I frequently tell people in my business to measure relationships not by what goes right, but what do people do in that relationship when somethig goes wrong. Paul and his associates at Northtowne Lincoln have proved that they really care about their customers satisfaction, not only with this new car transaction, but later with a service problem I was having with my Local Lincoln dealer in Lawrence. I now drive the extra 50 miles to Northtowne to have all my service work done because their service department has the same customer satisfaction attitude that Paul Reeves has. It's more work for me, but I know things get done right, my car will always be returned clean and vacumed out, and I'm always given outstanding service. In todays world most companies have scrapped customer service to make their products and services more affordable. I understand this, and being a salesman myself, I don't subscribe to this theory. I have always believed that customer service is the bedrock on which any company is formed. I don't often fill out surveys because rarely do other companies give the quality of service that I personally give my clients. In Paul Reeves case and Northtowne Lincoln, I made an exception because they trully provided me a better price and outstanding service than I was expecting. Thats rare in todays world and for that reason I give both my best rating of 5 stars. More

My service tech had quality knowledge about my visit & excellent customer skills. All handled perfectly! I have been a customer of Northtowne Lincoln Mercury since it opened & have always been ple & excellent customer skills. All handled perfectly! I have been a customer of Northtowne Lincoln Mercury since it opened & have always been please with the service received. More

My husband and I went to test drive the new Fiat and Wow was I impressed with the whole experience. I test drove both the manual and the automatic and loved the power of the automatic. I walked away knowi was I impressed with the whole experience. I test drove both the manual and the automatic and loved the power of the automatic. I walked away knowing that that was the car I wanted next. Great dealership and everyone there was sooooo helpful and knowledgable. Little did I know my husband ordered the car for me as a Christmas present from Gabriel Rojas and he and my husband did a tremendous job keeping it a secret from me. Gabriel found the exact car, color (chiaro verde which is the best), including all the options I wanted and brought it to Kansas City so they could surprise me. Gabriel went the extra mile and after 3 weeks driving it, I'm still smiling and shocked that I'm driving a Fiat. It's amazing and handles so well with so much technology built-in plus it's just the cutest thing out there. The only problem is that you have to look good everytime you get behind the wheel because so many people look at the car and stop to ask you questions. Oh well, I can handle it :)) What are you waiting for; go and take a test drive !!!!! Holly More

I went in looking for a Fiat 500, Walt let me test drive one, then informed me of the new Abarth version that is coming soon. Well after the test drive and news of the performance model, I was hooked. I ord one, then informed me of the new Abarth version that is coming soon. Well after the test drive and news of the performance model, I was hooked. I ordered one and can't wait to get it this Spring. If you go to Northtowne to buy a car, make sure you stop bye and see Walt. More

I came in looking at a used 2010 Ford Escape and wound up leaving with a brand new 2011 Mitsubishi Outlander Sport. Colton took care of me with fast and friendly service. Go see him for a good deal. leaving with a brand new 2011 Mitsubishi Outlander Sport. Colton took care of me with fast and friendly service. Go see him for a good deal. More

Colton WAS the reason we purchased the Suzuki Kizashi. We had several unfortunate situations develop while we were purchasing the car, all of which were not Colton's responsibility. He however, jumped in We had several unfortunate situations develop while we were purchasing the car, all of which were not Colton's responsibility. He however, jumped in, took ownership of, and ensured that all the solutions exceeded my expectations. If you're considering a new vehicle - definitely check out the Kizashi and definitely purchase it from Colton Wells! More

Couldn't ask for a better dealership and salesman than Northtowne Lincoln and Mr. Paul Reeves. My husband and I traveled from Southwest Missouri to look at the 2011 Lincoln MKX that was advertised online Northtowne Lincoln and Mr. Paul Reeves. My husband and I traveled from Southwest Missouri to look at the 2011 Lincoln MKX that was advertised online and found it to be all Mr. Reeves said and more! We had visited several dealerships in our hunt for a vehicle and because of the friendliness, quality, and quantity of vehicles available, we purchased from Northtowne shortly after arriving. We could not be any more satisfied with the vehicle and the relationship that has been formed between Northtowne and ourselves and will definitely refer anyone we know looking for a vehicle, new or used, to Northtowne! More

Was looking to trade in my Mercury Milan, Not familiar Was looking to trade in my Mercury Milan, Not familiar with the Mitsushi products at all the salesman Colton was very informative, and knowledgable a Was looking to trade in my Mercury Milan, Not familiar with the Mitsushi products at all the salesman Colton was very informative, and knowledgable about the product. He took his time with me, as I was weighing my options. Needless to say I am now the proud owner of a 2011 Mitsubishi Lancer. It drives like a dream, the experience I had was a very positive experience, starting from the moment I walked in to the delivery of the vehicle. It will be a while before I will be in the need of another car, but I will definitely go back. More

Paul was great on delivering exactly as promised and on time. The customer service was outstanding. He was a total pleasure to do business with. time. The customer service was outstanding. He was a total pleasure to do business with. More

I bought a new Mitsubishi Outlander Sport from Colton a few months ago. He was so friendly and helped me every step of the way. I got a great price and the customer service was fantastic. I love my new car few months ago. He was so friendly and helped me every step of the way. I got a great price and the customer service was fantastic. I love my new car! More