Northtowne Volkswagen, Hyundai, Mazda

Really appreciate Matt’s genuine personality and knowledge when it comes to the pros and cons of vehicles we were considering. He helped us choose the perfect car for our lifestyle when we were stuc knowledge when it comes to the pros and cons of vehicles we were considering. He helped us choose the perfect car for our lifestyle when we were stuck between a few choices. More

Matt was a patient “team member” during our car buying process. I visited him several times with a different question or concern each time. Each time, he took the time to answer my question and physically process. I visited him several times with a different question or concern each time. Each time, he took the time to answer my question and physically get me to the car in question to do my “test”. If you’re looking for a teammate during your car buying process, call Matt. More

2014 VW Jettas won't start if the intercooler has condensation and it gets really cold... just FYI. After taking our jetta in for not starting the first time, we had the same issue and towed it back condensation and it gets really cold... just FYI. After taking our jetta in for not starting the first time, we had the same issue and towed it back the next day. Barry in service is AWFUL. Here are some of the most notable quotes from our last visit (after our car was there another month): "You can call VW if you need more info" "We should just tow their car" "Shut up" "Come over here and make me" "20% is what it is" (we were told they would "split the bill" with us) Each was said with Chris, the service manager, within earshot. Nothing was done until my husband asked him if he thought this was how customers should be talked to. Aside from the awful customer service, the fact that we bought this car from them and "no one had any idea this would be an issue" is mind boggling. This dealership sucks, their service department is xxxx, but Matt in sales was nice. More

Everyone was great, I was able to agree to the deal, my trade, price of vehicle I was buying and everything was ready to be finalized when I arrived to finalize the deal. Fastest car buying experience I've trade, price of vehicle I was buying and everything was ready to be finalized when I arrived to finalize the deal. Fastest car buying experience I've ever had and I do this quite often. More

I love this dealership. I just had another great experience in the service department from a man named Bobby. I'm a manager at a nearby Westlake Ace Hardware. I enjoy giving great service because I experience in the service department from a man named Bobby. I'm a manager at a nearby Westlake Ace Hardware. I enjoy giving great service because I treat people as I would like to be treated. Today Bobby floored me with his great service, something very rare in today's world. Thank you Bobby and Northtowne Hyundai! More

Horrible experience, would never recommend or buy from this dealer, Sales person very unprofessional, cursed at us because we would not sign paperwork at his specified time, Adam and dealer management ar this dealer, Sales person very unprofessional, cursed at us because we would not sign paperwork at his specified time, Adam and dealer management are nothing but liars and horrible to deal with. More

I scheduled a recall repair about a month ago. They gave me a date and time to come in to get the recall complete. They said it would take one to one and one half days. I called Monday, it was going to take me a date and time to come in to get the recall complete. They said it would take one to one and one half days. I called Monday, it was going to take until the next day. I called Tuesday afternoon. They said it was taking longer than expected. I called Wednesday morning, again not ready. The service guy asked it I needed a loaner if it wasn't done. I said yes. I called about 1:30 the same day telling them I need to pick my car up or get a loaner. The guy I was corresponding with took the afternoon off!!!! I went in to get my car or a loaner. They had neither. Come to find out the car was not even in the garage, sitting without ANY work on it for 2 1/2 days!!! COMPLETELY LOST MY TRUST IN THIS COMPANY!!!!!!!!!!!!!! More