Northwest Chevrolet GMC Cadillac of Bellingham

Recommend Had my 2015 Chev Silverado serviced. Called Darby in the service dept and she got me in the next day. Darby gave me a list of coming up fluid changes Had my 2015 Chev Silverado serviced. Called Darby in the service dept and she got me in the next day. Darby gave me a list of coming up fluid changes for the next time I bring it in. I very much appreciate that so I don’t have any surprises when I bring the truck back in. More

We enjoyed our interaction with Josh and Kelly Queen a lot! We found a car online we were interested in, called on our way and reached Josh, and when we arrived he had two cars we were interested in pulle lot! We found a car online we were interested in, called on our way and reached Josh, and when we arrived he had two cars we were interested in pulled up front ready to see. He was absolutely low pressure and very polite and personable. We were so glad he picked up the phone when we called so we got to work with him! Kelly Queen, the finance guy was hilarious and entertaining and very knowledgeable and experienced. He explained things clearly and even talked about some of the things they've been working on to move their systems forward technology-wise. They're going places! I'd definitely recommend them and work with them again. More

I came out of there with what I wanted eventually. My salesman, Kole, was very kind and helpful and kept me in the loop every time a new truck came in that fit the description of what I wanted. My one co salesman, Kole, was very kind and helpful and kept me in the loop every time a new truck came in that fit the description of what I wanted. My one complaint is that I was very clear about how much I can afford with financing up front. When passed on to the people quoting me, they couldn't seem to stay there. Example: I tell them I can absolutely go no more than $400/month, period. They search for trucks they initially tell me should fall into that price range, however then I get a quote for $625/month. What? No, I cant go over $400...they come back with $589...then $569 and so forth -$20 (or abouts) at a time. Just tell me up front if its out of my price range, don't waste my time when I told you I can't go over $400. But overall, I'm happy with my purchase and my initial service I received before the quoting and after we got to my price. Thank you! :-) More

Excellent and Friendly Service - ALWAYS Each time I go in for service I a receive excellent service. With the COVID-19 situation I really did not know what to expect but found the service a Each time I go in for service I a receive excellent service. With the COVID-19 situation I really did not know what to expect but found the service area taking all precautions. Since this was a quick oil change, I waited in the lounge. Seating was arranged to socially distant criteria, and everyone with out exception was masked. The job was completed on time as promised and the vehicle was sanitized before it being returned to em. I was really impressed at how dedicated the Team was to their safety as well as to their customers. More

Efficient service for common maintenance. The general oil change service and replacement brake fluid and transmission fluid went smoothly. Extra help with less common items like inoperable ele The general oil change service and replacement brake fluid and transmission fluid went smoothly. Extra help with less common items like inoperable electronics did not go as smoothly. Minor problem with driver side seat position memory and inoperable cooling seat feature was not able to be inspected without paying for a full diagnostic (not worth it for minor inconveniences). No attempt made to find a simple solution to the two electronics issues without going through the pricey diagnostics. Maybe the full diagnostic is the only way, but I would have appreciated someone at least to take a look at it to see if if was something simple that did not need the full diagnostic. More

I have had my used SUV for 2 plus wks and working on getting some issues fixed . Chris has been super helpful - he is the perfect problem solver getting some issues fixed . Chris has been super helpful - he is the perfect problem solver More

Very friendly and knowledgeable..Jen went above and beyond what she is required to do. It was a pleasure dealing with her and I would definitely recommend the service department to anyone. Thanks beyond what she is required to do. It was a pleasure dealing with her and I would definitely recommend the service department to anyone. Thanks More

On time and complete review of the car; performed within the estimated cost! Courteous exchange with the service advisor and payment processing. A clean and welcoming ser review of the car; performed within the estimated cost! Courteous exchange with the service advisor and payment processing. A clean and welcoming service center! More

good experience with AJ My salesman was Jarrett (AJ) Dorsey 111. He was very helpful and polite and interesting to work with. Nice man. I would recommend any one who shops My salesman was Jarrett (AJ) Dorsey 111. He was very helpful and polite and interesting to work with. Nice man. I would recommend any one who shops at NW Chevrolet to work with AJ More