Northwest Chrysler Jeep Dodge - Texas

Buying car Travis and northwest dodge was very helpful and really understands customer service. Pushy he is not. Very understanding and would buy from again in f Travis and northwest dodge was very helpful and really understands customer service. Pushy he is not. Very understanding and would buy from again in future More

HORRIBLE DEALERSHIP!!!!! I was buying a 2012 Cadillac CTS-V from this dealership. I live about 3 hours from the dealership and started the process over the phone. After wait I was buying a 2012 Cadillac CTS-V from this dealership. I live about 3 hours from the dealership and started the process over the phone. After waiting days for them to get back to me and me trying to talk to the loan department myself i got an approved loan from the bank and put a deposit on the car! I already switched my insurance over to the new vehicle and cancelled my extended warranty and gap insurance on my trade in which already had a trade in value in the loan contract. After spending a couple hundred dollars switching the sensors from my aftermarket rims back onto the stock rims and submitting paperwork (that was rushed through as a courtesy) requesting a day off from my duties as i am a doctor in the US Army i was ON MY WAY to pick up my new vehicle when i received a call from the dealership manager (not LJ) telling me there was no point in me coming in to pick up my new car anymore because they sold it to somebody else just then and that i was out of luck!!!! I was stunned to say the least!!! After telling them but i already had an approved loan and they already had my deposit on the car they told me "well sorry maybe if you had an 800 credit score it would be different!!!!!!" I then told them i wanted my deposit back that day, needless to say i was very disappointed, or i would call a lawyer the manager then told me "fine have your lawyer call our lawyers" and then he hung up on me!!!!! I am currently still trying to recover my deposit and am exceedingly disappointed!!!! If you have the ability to buy a car somewhere else i would highly recommend it and avoid this dealership at all costs!!!!! More

Kevin was easy to deal with and very helpful with our selection of the dodge journey. We have no problem recommending Kevin to our friends for future business. Thanks again for making our experience a selection of the dodge journey. We have no problem recommending Kevin to our friends for future business. Thanks again for making our experience a good one! Bill and Betty Duer More

From the very beginning Rick was honest, helpful, and polite. This was the first dealership I went to when I started looking and I let him know up front that I didn't even know what I wanted yet. He wa polite. This was the first dealership I went to when I started looking and I let him know up front that I didn't even know what I wanted yet. He was very patient and let me browse without hovering so I could have time to decide what I liked and did not like. Even though he wasn't around, he seemed to pop up when I had a question about something. He would politely answer and let me return to browsing. I never felt like I was being pressured into purchasing a vehicle. Needing to be sure I was getting a good deal I went to another dealer. They promised me they could get to a predetermined price with the features I wanted and tricked me in to driving to their dealership during inclement weather. Once there, they could not deliver on their price. I went back to Rick and told him my experience. Unlike them, he was once again honest with me telling me he could not get to that price. Reasons were the same as theirs, the vehicle with the features I wanted all had extras that I didn't want causing the price to go up. Rick was determined to find me a Jeep and expanded his search. We finally found the one I was looking for. The walk out price was within $500 of the predetermined price from the other dealer and was a match for my budget. I have purchased many cars in my past and REALLY wish there were more salesmen like Rick who made the experience as enjoyable and stress free as possibe. Purchasing a new vehicle should be and exciting time, not riddled with arguing about price and features. Rick easily made this the most pleasant vehicle purchase I have ever made. More

This was the worst car buying experience I've ever experienced! Walked in and everyone was too busy to assist my wife and I. We were interested in purchasing a 2014 jeep grand cherokee summit and were experienced! Walked in and everyone was too busy to assist my wife and I. We were interested in purchasing a 2014 jeep grand cherokee summit and were overlooked from the initial contact. I had to walk around the dealers lot myself and find a young salesman whom was jumping a truck trying to get it to start. Never has this happened to me and never will I visit this dealership again. I will never beg a dealership to take my hard earned money and take time out for a customer. I took my business to river oaks jeep and i must say they definitely know what customer service is!! More

When we walked in Northwest Dodge there was no one around. Everyone was either busy or at their desk on the computer or eating. After we waited patiently for a minimum of 15 minutes and did not get an around. Everyone was either busy or at their desk on the computer or eating. After we waited patiently for a minimum of 15 minutes and did not get any service, we approached the desk of William Thomas, JR. as he was eating at his desk. We asked him if he could help us and he said sure! The customer should not have to approach the salesman. Anyhow, we saw a vehicle online we liked and William explained that the internet price was not the sticker price, so pretty much the price listed online was not matching up to his offer. OK, so lets test drive the vehicle! William explained that the vehicle was not ready to be driven so we can come back the next day to test drive and he will have it ready. Wrong. William called us asking if we were coming back the next day and also asked about our financials, etc. We explained we were interested in the vehicle and agreed on price but still wanted to do a test drive before making our final decision. In the meantime we got paperwork ready and it was submitted to our personal credit union for further review, so once we drove the vehicle we could drive out. Again, the vehicle was not able to drive when came back the next day. William was calling our credit union asking about a check and not worried about satisfying his customer but himself. The paper work arrived at our credit union with approximately $1000 in extra charges that we were unaware of. We immediately called William and he said come in and he will take care of it. Once again, we arrived and had to wait for service. We would have appreciated someone else being available to help us or William to say, you guys go test drive the vehicle and I will be with you when you get back. Unfortunately the vehicle was not ready. At this time we were beyond upset because we had to wait around and then got asked to come in and the vehicle was not ready as promised, then there were unexplained charges added to the total price! What is going on? We had also left a deposit so the vehicle would not get sold. When we asked to speak to a manger, William hesitated and did not get the manager. He continuously tried to explain things himself which were unnecessary because at this point I was an extremely dissatisfied customer he did not get the manager for us as requested. I walked to the booth where the managers sit and requested for my deposit back. The managers response was, "WAIT I'll be right with you!" I kindly said "No, Thanks, we have been waiting long enough" I got my check back and left the dealership. Till this day I hate that we wasted all that time at Northwest Dodge and I will never go back there nor recommend them to anyone. More

greatest experience ever!! Duke new exactly what I needed and wanted. he was quick on his feet, made the deal clear and simple, and had a great positive attitude. GO NORTHWEST DODGE!! needed and wanted. he was quick on his feet, made the deal clear and simple, and had a great positive attitude. GO NORTHWEST DODGE!! More

When it was time to upgrade my Jeep I knew that I had to go back to Northwest Dodge. Like most people I DREAD waiting around a dealership to get a deal negociated. I explained this from the start with Duk go back to Northwest Dodge. Like most people I DREAD waiting around a dealership to get a deal negociated. I explained this from the start with Duke and he knew exactly what I wanted...a fair deal and to get on the road ASAP. No more than 1 hour in the place and had my new ride and on the streets! Great Job Duke! David Garcia Cypress Texas More