Northwest Chrysler Jeep Dodge - Texas

I had been trying to get a new car since November of 2012 but was unable to at that time. I came in on Saturday without much expectations of getting a new car but OH WAS I WRONG. Reese ensured that I didn't but was unable to at that time. I came in on Saturday without much expectations of getting a new car but OH WAS I WRONG. Reese ensured that I didn't leave without a new set of keys. He worked with the finance person to get me a great deal and it was well worth the wait (which wasn't very long). I really appreciate the phenomenal service that was provided not only by him but by the women in the "wrap up department". Overall I had a great experience from begining to end and am very happy with my new vehicle. More

WE HAVE ALWAYS RECEIVED OUTSTANDING SERVICE AT NORTHWEST DODGE. SINCE OUR FIRST VISIT JERMIAH WAS VERY HELPFUL AND PATIENT AND WENT ABOVE AND BEYOND TO ACCOMMODATE US WITH A VEHICLE WE WERE SEARCHING FOR. DODGE. SINCE OUR FIRST VISIT JERMIAH WAS VERY HELPFUL AND PATIENT AND WENT ABOVE AND BEYOND TO ACCOMMODATE US WITH A VEHICLE WE WERE SEARCHING FOR. THEN MIKE HELPED US AS WELL AND CONTINUES TO HELP US THE TIMES WE HAVE GONE. THIS TIME WE HAD THE PLEASURE OF MEETING DUKE. HE ANSWERED ALL OUR QUESTIONS AND WE COULD TELL HE HAS EXPERIENCE AND HAS LOTS OF KNOWLEDGE REGARDING ALL TYPES OF VEHICLES. WE AS RETURNING CUSTOMERS FEEL AT HOME WHEN WE WALK INTO NW DODGE. WE WILL CONTINUE DOING BUSINESS THERE AND OFCOURSE REFER FAMILY AND FRIENDS. More

I can't say enough good things about Reece Broussard. He had only been at Northwest for a week, but he seemed at home. He created a very relaxed atmosphere with no pressure. It took him several days t He had only been at Northwest for a week, but he seemed at home. He created a very relaxed atmosphere with no pressure. It took him several days to help me find the perfect Jeep but he kept telling me to "stick with him" and we would get it done. I will definitely recommend him and the dealership to my friends. From Reece in sales, Ernest in finance and Susan who delivered our Jeep, it was an enjoyable experience. More

Great service needs to work on financing area, we were in the financing for three hours. Everyone there was very friendly and easy to work with. the financing for three hours. Everyone there was very friendly and easy to work with. More

We liked Duke Montross, Internet Sales Manger. Everyone at the dealership was friendly and courteous. I had been looking for a used Jeep Wrangler, off and on, for about 6 mos. I saw one advertised by Nor at the dealership was friendly and courteous. I had been looking for a used Jeep Wrangler, off and on, for about 6 mos. I saw one advertised by Northwest on Autotrader.com (as well as some other sites, including their own). I checked Northwest's site and it was listed there. I received a window asking if I needed to talk. I was able to instant message with Janell Standley and found out the Jeep I was interested in was available. We then talked by phone and told her my wife and I were going to come look at the Jeep, but we were driving about 40 - 50 miles and to make sure she had the vehicle and keys, she agreed. Arrived at the dealership and was advised that Ms Standley was at lunch and salesman, Duke Montross would help me. Ms Standley is not a sales person. Our sales person was Duke Montross. My wife and I both liked Duke, he was kinda laid back, not pushy and from what I could tell answered our questions to the best of his knowledge. I test drove the vehicle, my wife and I discussed the vehicle, and started talking deal with Duke. Duke talked about getting some extra things done, oil drain plug, repositioning the top, a couple of tires, and a better spare tire. Duke told us a price $1000.00 more than the internet. I produced a print out of the price advertised on autotrader.com and their website. It appears Duke nor his sales manager (I think his name was Rick Lester) knew the price on the internet. They agreed to abide by the price advertised without a fuss. We agreed on the price and that they would take care of the oil drain plug and repositioning the top, but would have to see about the tires. It was also agreed upon that we would have a chance to have our mechanic check the vehicle out for any major problems and if a major problem was found we could return the vehicle. I presented the $500 off coupon from their website. Duke advised that they would not give another $500 off, something about it did not apply to this and was already in there. I requested the manager tell us. Duke, the manager, my wife and I went out to the vehicle. The manager told us he would honor the $500 off coupon, and he would still take care of the Oil drain plug problem and the repositioning the top, but could not do anything on the tires. We felt the deal was fair and agreed. Finance Manager, Moises Avila, is who we did all the paperwork with. He was very knowledgeable and friendly. We had questioned another charge on the paperwork and Mr. Avila advised us that he had gotten it waved. We also did not have any problems with getting the addition of our mechanic review added to the Final Sales Agreement. We purchased the vehicle and drove it home that night. More

Duke did a fantastic job helping me with the purchase of my 2008 civic Si. He made the process very easy, and was a pleasure dealing with him! my 2008 civic Si. He made the process very easy, and was a pleasure dealing with him! More

services paid for not preformed. took 3 hours for oil change and rotate tires. Picked up truck, oil leaking all over motor. tech forgot to tighten drain plug, over filled oil, did not rotate tires and ru change and rotate tires. Picked up truck, oil leaking all over motor. tech forgot to tighten drain plug, over filled oil, did not rotate tires and ruined seat cover with oil from clothes. had to leave truck overnite to allow time to clean truck motor, rotate tires and double check first tech work. WILL NEVER BRING ANY VEHILCE TO THIS DODGE DEALER!!!!!! More

I have a 2009 dodge ram 4x4 crew cab with a lifetime powertrain warranty that I purchased from this dealership. I have taken my truck here for all but two of my oil changes and rebuild of a rear differe powertrain warranty that I purchased from this dealership. I have taken my truck here for all but two of my oil changes and rebuild of a rear differential failure due to poor design with no problems, but lately I must say it has been a nightmare to have my truck serviced there. It has been in the shop for cylinder 3 misfire since July 23, 2012 and it is STILL there. Now this misfire has been occurring since March of 2011 in which case they did an "RR" type of repair to "fix" it. Well here we are October 22, 2012 still not fixed. The dealership has replaced the cylinder head, lifters, rocker arms, oil channels, injectors, and computer and told me to pick it up Aug 2, 2012 that it was ready. Well no sooner than I get into my truck I notice it runs rougher and as soon as I take it out of the dealership the engine light comes on, so I immediately turn around and tell the service advisor A.J. it’s NOT fixed. For about 2 months they try to do little tricks and such to get it running correctly and still nothing. So a "Chrysler" field rep inspects the vehicle and determines it’s a bent rod. Which then the dealership says its water damage and wont honor the lifetime warranty. They have not shown me the "evidence” as to how it was determined water damaged and I have spoken to the actual tech that did the work in the presence of my service advisor A.J. and asked him if he noticed water damage, he said none was detected. AS for a bent rod, there are other ways to bend one not just water damage such as if a valve drops too far and hits a cylinder, basically a mechanical malfunction or a defective rod. When I picked up the truck nothing on the invoice stated water damage, I am familiar with what water damage consists of and it looks like a chocolate milkshake when you drain the oil. Especially when you pull the cylinder head off it would be very noticeable. Water would be in transmission and in both differentials and none was indicated on my invoice. I would have to have this truck up to the headlights in water with the inside of the cab soaked which would smell like mold by now since it’s been in the dealerships possession for THREE months. The service manager "ERIC" tell me that there is no clearance between the cylinder and the head so that if you took a spray bottle and sprayed into the intake it could bend a rod. So I told ERIC, "What happens when I take my truck through fog, car wash, or just rain on the freeway?" Ridiculous!! Spoke with the General Manager "JIM Hatfield" was totally clueless and not helpful. They tried to give me my truck back on OCT 19, 2012 on an empty tank still not fixed with Jim saying "it’s not going to break down on you", yet this man clearly admitted to knowing nothing about the mechanics of his product. Immediately I questioned where have they driven my truck since I left it with 3/4 tank full. The service writer “A.J.” admitted to taking my truck home just to make sure it runs right. That’s over 300 miles driven; I believe water damage that happened to my truck occurred while in the dealerships’ possession since it has rained in three months’ time. I have been in constant contact with Chrysler customer care and they have submitted a "corrective action" complaint and have gone above the area manager's head "Steve Euhen" because his handling of this is very unprofessional and has not returned any of the emails or phone calls of my Chrysler customer care manager in over a month. Being that I’m on medical orders from an injury I sustained I need my truck to get to doctors and physical therapy and when I return to full duty I will go on to training and I need my truck!! I feel totally taken advantage of with the unprofessionalism that this dealership has displayed to me and I will NOT recommend them to my fellow soldiers, family, and friends. If you buy a dodge, DONT BUY IT FROM NORTHWEST OR GET IT SERVICED THERE!! More

Terrible Experiences. Will never go back. First, the service department got grease all over the suede part of my seats during an oil change. They were very disrespectful during the whole process. That w service department got grease all over the suede part of my seats during an oil change. They were very disrespectful during the whole process. That was a year ago. I decided to give them a second chance last week. I went to buy a new wrangler and chose a white one that was located in a different city. Great price on it and my trade in. I was very happy. It was supposed to arrive the next day and instead of getting a call to say it had arrived, they said the jeep I bought had been sold and there were no other white jeeps in the entire country. They "searched" for 2 days and I ended up goin and getting my trade in. They didn't apologize at all... Did not care about me whatsoever. More

I contacted this Dealership over the internet. Jerold Jones contacted me back. I told him i was in touch with 7 other dealerships via the Internet and wanted his best price on a Wrangler Unlimited Sport. Jones contacted me back. I told him i was in touch with 7 other dealerships via the Internet and wanted his best price on a Wrangler Unlimited Sport. First he asked what the best price I had was and said he would match it. I told him I wouldn't bargain that way, I would give my business to the person that gave me the best price! He gave me a price that was well below anyone elses. when I took that price to the other dealerships, they all told me there was no way he could sell me a Unlimited Wrangler at that price. A couple even told me to send the Window Sticker off of Northwest's website. When they and I tried to retrieve it again it said invalid vin#. Jerold said thats the way it reads when it has sold! Also the dealership website posted a coupon for $500. It read; negotiate your best deal then give the coupon to your sales person. He claimed that was already figured in the price! There is nothing worse than being lied to in your initial conversation with a sales person. They think customers don't have any common sense! I printed off all the info and coupon before it came up as invalid vin# My suggestion is stay away from this dealership, I have a feeling this is common practice! More