Northwest Chrysler Jeep Dodge - Texas

I went into this dealership to buy a used car that had been on their lot for over 75 days. I had the misfortune of dealing with the manager, Feras/Firas. He was extremely rude, discourteous, and a true ni been on their lot for over 75 days. I had the misfortune of dealing with the manager, Feras/Firas. He was extremely rude, discourteous, and a true nightmare to deal with. When I asked about the price and tried to negotiate a little on price, he outright refused and told me the list price was the FINAL price. He would not even budge by $1.00, which showed me that he clearly did not care for my business. I didn't want an outrageous discount, but a little bit of flexibility would have been nice and expected in a used car sale. He did not even bother to talk to me directly, but instead sent the salesperson over with a huge red inked FINAL PRICE on the top of the page. He made it seem like I was shopping at a department store where there is no haggling or space on the price. I did not have a problem with the price, but the way in which Feras handled the situation was shocking and insulting. I would NEVER recommend this dealership to any of my friends or family members. This dealership does not understand the meaning of "customer service." More

I had the best experience here at Northwest Dodge. Due to credit issues I didnt believe I could finance a car, I called the Dealership and just happened to get connected to Raymond Bennett, who was a prof to credit issues I didnt believe I could finance a car, I called the Dealership and just happened to get connected to Raymond Bennett, who was a professional, he got me in a New car no money down, I was in and out within 3 hours, with my new car. I love that guy! More

I came in with a mailer saying that i would be able to get more for my trade and free gas for a year. I was told they could not honor that for reasons mumbo jumbo to me? That was what got me through the d get more for my trade and free gas for a year. I was told they could not honor that for reasons mumbo jumbo to me? That was what got me through the door in the first place. When i finally made a deal on a car, it was sold from another dealer. i had to wait three days for them to find me one. When i did get my car it had over 200 miles on it already. Over all my experience was OK. More

I bought a 2010 Dodge Ram 3500 in November from Northwest Dodge in Houston, Texas. When I test drove the vehicle, the only problem I noticed was a slight vibration. I told my salesman, Raymond Bennett about Dodge in Houston, Texas. When I test drove the vehicle, the only problem I noticed was a slight vibration. I told my salesman, Raymond Bennett about the vibration and he said that it would be fixed after the Thanksgiving holiday. Raymond said the vibration might come from the tires/rims that were on the vehicle. I found out that the tires/rims on the truck were aftermarket and they were installed by the dealership(before I bought the truck, they called it the Ranch Hand Package) and not Dodge Corp. I can't take the truck to any other dealership because they will not look at the truck because of the rims/tires on it. I brought the truck back in December, not realizing they would have the truck for two weeks. During this time I recieved a few phone calls on status updates, any other time I called I had to leave a message and got no response. I did speak with the GM Jim Hatfield because service was not returning my phone calls. When I picked up the truck the vibration was still there. I brought the truck back in January again because the vibration was still there. They had the truck for month this time and when I picked it up...the vibration was still there! I spoke with the sales manager at that time, Ryan Atlaw. I asked him if he could have the stock tires/rims put on the truck and I recieve some kind of montary compensation for the price of the aftermarket rims/tires they would be taking off. He said the he was not allowed to authorize that and I would have to speak with the GM. I tried to speak with the GM, my wife even wrote him a email and he never responed. He was avoiding my phone calls. I was referred by a Northwest Dodge employee to contact my finance company. My finance company referred me to Dodge Customer Service. I filed a claim with Dodge Customer Service. Dodge Customer Service contacted the dealership and spoke with Ryan Atlaw. He agreed to have the stock rims/tires put back on the truck and go from there. Maybe five - ten minutes late the GM contacted Dodge Customer Service and told them that he refused to fix the truck based on pervious conversations that he had with me. I only spoke with the man once and the conversation was fine. I contacted a lemon law attorney but was unable to file a lemon law claim because it was a modifcation that the dealer did not something that Dodge corporation did to the truck. Also, I did not have enought repair records for the same problem. I attempted to take the dealer to arbitration as per the agreement I signed when I purchased the truck. Northwest Dodge did not respond to arbitration and they lost their contract with American Arbirtators. I recently took the truck back to the service dept at Northwest Dodge. A different service person looked at the truck and said that the front passenger tire was cupping. He recommended that I rotate the tires to help with the cupping. He also said that I needed to get the suspension looked at as well. They rotated the tires that day. When I came home I noticed that the tires had not been rotated at all! I went back to the dealer and spoke with the serivce manager Roy Henderson. Roy was very helpful, wanted to help me and also returns phone calls. He refunded my 40.00 dollars I paid for the rotation and was going to have the tires rotated for real this time. Roy and another service guy, Russell, came back to me and said that the tires were not able to be rotated. Russell explain the reason why the tires could not be rotated and he was very helpful. Both Roy and Russell said that the would get with the GM and sales manager to address the problem. The GM told them that since we refused the solution to put stock rims/tires back on the truck then he can not do anything to fix the truck further. Putting the stock rims/tires on the truck was my solution, he is the one to refused to fix the truck. I paid 61,000 dollars for this truck and I expect to have a truck that runs good not one that vibrates. The dealership has no sense of customer service. I wish I had looked up reviews before I bought the truck from them because they are all bad! Buyers Beware! More

The experience at Northwest Dodge was great because we were able to leave with exactly what we travelled there for (4 door 1500 Dodge Ram Hemi) and the price was right!! were able to leave with exactly what we travelled there for (4 door 1500 Dodge Ram Hemi) and the price was right!! More

Went to Tomball Dodge first. Haggled over prices of vehicle and trade-in for 4 hours. Could not come to acceptable terms. Understand it is a business and a business needs to make profit, but I felt lik vehicle and trade-in for 4 hours. Could not come to acceptable terms. Understand it is a business and a business needs to make profit, but I felt like I was at village market haggling over money. Left there and went to Northwest Dodge. Sat down with Ken Baker. Told him what I was looking for 2011 Dodge Durango. Pulled up a list of inventory on his computer. Told me straight forward what he could do and that was that. Bottom line. He was very straight forward and honest. I wish that had been our first stop but luckily it was our last. He sent us to the finance department while new Durango was being detailed. I can not remember the gentleman's name who we dealt with but he was the same. Straight forward and to the point. I told him I wanted to go with my credit union and all he asked for was a chance to beat them. Told him he had to beat 5 years at 3.75%. In about 10 seconds he said he could do it for 3.69. Impressed. He handled paperwork fast and thouroughly because he understood we had no time to waste. Entire experience was pleasant and would recommend dealership and new Durango. Only complaint is Dodge website uses Kelly Blue Book to compare trade-in values but the dealership does not.They use NADA which is quite lower. This should be addressed. More

Thank you for offering this survey. I have just had one Thank you for offering this survey. I have just had one of my best experiences buying a car... EVER!!! Ken was absolutely Perfect to work with. H Thank you for offering this survey. I have just had one of my best experiences buying a car... EVER!!! Ken was absolutely Perfect to work with. He gave me just enough information to let me make my own decisions and not the 'pushy' salesman I experienced at another dealership. Loved Him. Also the Sales Manager, Sterling was everything you would want in a Manager. With a winning team like these guys, I will definately refer my friends to your location. And on a seperate note. I live in southwest Houston and drove to the 290 location because of these incredible gentlemen. Thank you to Northwest Dodge. Vicky Hayes More

Ken started as a salesman and ended up as a friend. What a great person he is. He was honest from the start and did his best to beat a low internet offer I had from a different dealed. I keep going back to a great person he is. He was honest from the start and did his best to beat a low internet offer I had from a different dealed. I keep going back to just say hi and i will for sure buy my next car from him. I only wish the service department is as good as the sales.....I had to wait more than two hours for an oil change. It is good I guess that I had Ken to visit with. More

I bought my wife a Grand Caravan in Dec '07 from Northwest Dodge, and the experience told me I'd never be back. I knew I'd be buying myself a Wrangler Memorial Weekend, so I started shopping in Apr Northwest Dodge, and the experience told me I'd never be back. I knew I'd be buying myself a Wrangler Memorial Weekend, so I started shopping in April. I went to several dealers in the Houston area except NW Dodge, unsuccessfully. Went to a club meeting with the TX4WD Tomball/Conroe chapter, and a Houston Jeeper told me I had to go back to NW Dodge and speak with Jim. "He sponsors our club and the Wounded Warriors". So I went back to NW Dodge, and was pleasantly surprised. They had new owners, a new manager, and a new attitude since my last visit there. I made the deal I wanted, got the Jeep I wanted, and was actually pleased with my new Jeep purchasing experience. I have to thank the TX4WD Tomball/Conroe Chapter and The Houston Jeep People for talking me into going back to NW Dodge. It was low pressure, comfortable, and I saved a couple thousand dollars (Thank You Tread Lightly)! I will be back to get my wife the 20-- Grand Caravan when the time comes. More

was very friendly...worked fast and never pressured me at all...was very comfortable working with Ken..would definately go back to him to buy another car...and person in the finance department was very nice all...was very comfortable working with Ken..would definately go back to him to buy another car...and person in the finance department was very nice too.....will come back to your dealership... More