Northwest Chrysler Jeep Dodge - Texas

Ken did an awesome job fixing me up with my used Dodge Grand Caravan in November 2009. The service could not have been better. On follow up issues Ken continued to exceed all expectations so that all matt Grand Caravan in November 2009. The service could not have been better. On follow up issues Ken continued to exceed all expectations so that all matters were dealt with to my complete satisfaction. I would have no hesitation recommending Ken or returning to him with repeat business. More

When I purchased a vehicle from ken baker from northwest dodge I felt that our transaction was real genuine. He treated me with respect And really took the time to focuse on what I was looking for. I would dodge I felt that our transaction was real genuine. He treated me with respect And really took the time to focuse on what I was looking for. I would recommend this dealer ship to any one due to such a positive experience with this seller. I love my new dodge thanks ken! More

The customer service was impacciable,we were met by Ken Baker immediately and he went over and above to guaranty that all our needs and concerns were met.WE could not have ask for a more efficient salesper Baker immediately and he went over and above to guaranty that all our needs and concerns were met.WE could not have ask for a more efficient salesperson to help us through the process.Ken always had a smile and made us feel confortable.After having the expierence of the accident earlier in the week, and the stress that came along with it, it was very refressing to have Ken as our salesman.All things considered the pricing was good,and we would defintely recommend the dealership to anyone looking to purchase a vechile new or used.Ken made sure to give us all the options avaiable.(new and used) More

My experience with Ken Baker at Northwest Dodge in Houston was great. I have not dealt with a sales person as real as he was. He led me to a great service tech for work on my current truck. He also ex Houston was great. I have not dealt with a sales person as real as he was. He led me to a great service tech for work on my current truck. He also exhausted himself working with me on my trades and down payment to keep me where I wanted to be. I felt safe and comfortable and will return for all of my automobile needs. More

I WAS ON THE MARKET FOR A NEW TRUCK FOR PERSONAL USE, AND FOR MY COMPANY AS WELL. I HAD SHOPPED AROUND AT ALL MY LOCAL DEALERSHIPS AND FOUND THAT MOST WERE VERY INFORMITIVE, BUT WHEN I SHOPPED AT NORTHWEST D FOR MY COMPANY AS WELL. I HAD SHOPPED AROUND AT ALL MY LOCAL DEALERSHIPS AND FOUND THAT MOST WERE VERY INFORMITIVE, BUT WHEN I SHOPPED AT NORTHWEST DODGE, KEN BAKER DID NOT FORCE HIMSELF UPON ME. HE MADE IT CLEAR HE WAS AVAILABLE IF HIS SERVICES WERE NEEDED. HE WAS ON STAND BY FOR A FEW HOURS WHILE I BROWSED. ONCE I HAD MY QUESTIONS IN ORDER, HE WAS EXCITED TO GET STARTED IN HELPING ME FIND THE BEST TRUCK FOR ME, AND THEN FOR MY COMPANY. HE WAS ABLE TO LOCATE A VEHICLE THAT WOULD BEST SUIT ME AND MY FINANCIAL NEEDS. HE WAS EAGER TO MAKE SURE THAT I WAS COMPLETELY SATISFIED AND COVERED MANY DIFFERENT SCENARIOS THAT WOULD BEST SUIT ME. I WAS EXTREMELY COMFORTABLE WITH KEN FROM THE VERY BEGINNING. I HAVE SINCE BOUGHT 5 TRUCKS FROM HIM AND MY COMPANY HAS BOUGHT 4. I HAVE SENT MANY OF MY FRIENDS AND COWORKERS TO SEE KEN AS WELL, AND THEY ALL EXPRESSED THEIR EXCITEMENT IN DEALING WITH KEN. HE IS A TRUE ASSET TO NORTHWEST DODGE, AND I PLAN TO DO BUSINESS AGAIN WITH HIM AND NORTHWEST DODGE OVER THE NEXT FEW DAYS AGAIN. More

Ken .. Baker.. Has helped me out on several occastions. He was a fantastic dealer, even though i called him a million times. He was patient, and understanding. Tried his best to work everything out for the He was a fantastic dealer, even though i called him a million times. He was patient, and understanding. Tried his best to work everything out for the better.... I would reccommend him to any and everyone that needs a new car. Plus i am sure he can sway anyone to a dodge. More

I have given the above review of your dealership for two reasons. First of all the proximity to my house, and the wide asortment of new and used vehicles. Secondly, and the main reason is for Ken Baker! I h reasons. First of all the proximity to my house, and the wide asortment of new and used vehicles. Secondly, and the main reason is for Ken Baker! I have purchased two vehicles from Ken and would not buy from anyone else as long as he had a comprable vehicle. I have visited Ken on many occaisions to look,kick tires and buy a vehicle. Everytime Ken has taken time, and provided quality, knowledge, and profesionalism. I have sent several people to Northwest Dodge with the instruction to ask for Ken specifically. Although they may not have purchased a vehicle they had nothing but high remarks about the service they recieved from Ken. I and my family look forward to many dealings with Ken Baker at Northwest Dodge. Thank You, Robert Sumpter More

Jeff Taylor's attitude with a haggling customer was terriffic. he was very understanding, not pushy, but made the deal. I see why he has been the top Salesman for every month this year. Northwest Do terriffic. he was very understanding, not pushy, but made the deal. I see why he has been the top Salesman for every month this year. Northwest Dodge should really appreciate having Jeff on staff. More

They didnt seem to all be on the same page. Original appointment was made with one rep, then when we got to the dealership we were put with another rep, due to first rep was busy. Rep we were put with w appointment was made with one rep, then when we got to the dealership we were put with another rep, due to first rep was busy. Rep we were put with was also with another customer, and tried to handle both at the same time, leaving my husband and myself a little dissatisfied with the situation. We ended up leaving and calling back the next day to speak with Nick Hill to resolve the situation. We ended up getting the service we desired from Maggie, and she the best job she knew how to, in order to make sure we got the vehicle we wanted for the price we were looking for. The only other issue was that a brand new car, had transmission issues that left us paying for a brand new car with mechanical issues. This was originally a concern to us, as we were unsure what the repairs would do to the value of the vehicle. We were assured it would not de-value the unit, and were also told if issue continued, we would be able to look at option of switching unit out for what we had originally thought we purchased-- a NEW CAR with NO PROBLEMS. The service was performed in a timely manner, and overall the experience was just ok. A suggestion for the dealership would be to make sure that sales reps inform customers of their schedule at the dealership, so that customers are not calling up there or stopping by trying to purchase a vehicle or resolve issues and feel like they are being put on the back burner because the sales rep is out that day. More

My overall experience was good. Salsperson Maggie was very friendly and assisted me with my first Jeep purchase and I love my vehicle. The service team has also been very helpful in assisting with needs very friendly and assisted me with my first Jeep purchase and I love my vehicle. The service team has also been very helpful in assisting with needs and returning phone calls. Took a little while t get new promotion with purchase under control,pleased in the end. Will recommend this dealership and Maggie to others! More