Northwest Chrysler Jeep Dodge - Texas

No comment, I do not have fifteen words to say about this location, so I will not. location, so I will not. More

I started my purchase online. Had a follow up with Mr.William, whom went above and beyond to make everything a breeze. Communication was effortless and I would recommend anyone in Had a follow up with Mr.William, whom went above and beyond to make everything a breeze. Communication was effortless and I would recommend anyone in the market to ask for him. More

The service that I received was good and the representatives were receptive with my concerns. representatives were receptive with my concerns. More

Good Service, but I wa a sitting in the waiting area for an hour and a half after my truck was ready. They contacted the incorrect number and I had to reach out to check status after being there for a while an hour and a half after my truck was ready. They contacted the incorrect number and I had to reach out to check status after being there for a while. Everything else was good though. More

John Barrett was the representative I dealt with. He was pleasant, personable, and professional. He took my information and found parts for the problem I believed my car had. He explained the process He was pleasant, personable, and professional. He took my information and found parts for the problem I believed my car had. He explained the process for confirming the problem and then dealing with it. Once the problem had been confirmed he reached out to me to schedule work once the part was secured from Dallas the next day. He contacted me to notify me that the car was ready and schedule pickup. He explained that one apparent problem had been resolved by addressing the primary problem, but that if the car warned me about it, what the most likely fix was. More

Service manager Kristen is awesome. She kept me appraised of the availability of the recall part and scheduling my return to the dealership for the recall work to be done. The Uber ride She kept me appraised of the availability of the recall part and scheduling my return to the dealership for the recall work to be done. The Uber ride to return home as well as the loaner rental were great customer service touches. More

Great service from service representatives. Easy to get appointments. Car returned in a timely manner as promised. Easy to get appointments. Car returned in a timely manner as promised. More

Excellent customer service. Mary was very welcoming and attentive. She is passionate about her job and so were the technicians. Way to go Northwest Dodge. Mary was very welcoming and attentive. She is passionate about her job and so were the technicians. Way to go Northwest Dodge. More

The service advisor was vey helpful and kept in contact with me with my vehicle updates. The process was very smooth and my issue was repaired. with me with my vehicle updates. The process was very smooth and my issue was repaired. More

Very friendly and helpful during my service requests. Was able get everything fixed on 2nd appointment. Was able get everything fixed on 2nd appointment. More