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Northwest Chrysler Jeep Dodge - Texas

Houston, TX

4.4
1,130 Reviews

19616 Northwest Freeway

Houston, TX

77065

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Showing 1,130 reviews

October 01, 2025

Fast quick great service Janelle was very pleasant. Everyone greeted has you pulled in very helpful More

by londie279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janelle Young
Oct 02, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

We're pleased to hear Janelle and our team made your visit a pleasant one. Thank you for choosing Houston DCJR and for sharing your experience!

September 27, 2025

Friendly great services, staffers very helpful, palce are clean..I recommend this is a good fraler More

by Thanhtrinh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Sep 30, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

Thanks so much! We look forward to your next visit to Houston DCJR!

September 24, 2025

Friendly knowledgeable quick always keeping you in the loop vehicle was clean and returned in a timely manner More

by Ronald.pyle1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
Sep 24, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

Hi Ronald! Thank you for choosing Houston DCJR and for sharing your feedback. It's great to hear our team kept you in the loop and returned your car in top shape!

September 24, 2025

Mr. Tony was great to work with. He went the extra mile to stay late. We didn’t get out of there until 11 PM just so that we could make the deal highly recommend. More

by Jpeebus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Ballard
Sep 25, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

Thank you for the glowing review of Tony and the team! We truly appreciate your business and recommendation. See you next time at Houston DCJR!

September 19, 2025

Brian was amazing, he did what he said. Followed up on steps to completion. Very impressive More

by sugarjuice112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Brian
Sep 22, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

Thank you for being such a great customer of Houston DCJR! We'll be sure your kudos reach Brian.

September 14, 2025

Excellent service provided and takes good care of car and customer. Over and beyond of expectations. More

by villarroelrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Glaser
Sep 16, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

We really appreciate you taking the time to leave Houston DCJR this awesome review!

September 13, 2025

This is the first time I've ever used a dealership for service.. Great cust service Thank you for making it that way. More

by albertg4now
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor-Kristi
Sep 15, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

We're so glad you chose Houston DCJR for your service needs! Thank you, Albert! We appreciate your business and the kind words.

August 28, 2025

I believe management has changed & it is no longer Northwest Dodge. I had an appointment at 11:30 am & did not leave until after 2pm. The customer service rep was great but not until I stood around aw More

by jeat28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Aug 29, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

Thank you for sharing your feedback with us. It's disappointing to hear about the delays and miscommunication regarding your Dodge Credit card points, as well as previous issues with service hours. We strive to provide a seamless experience and will ensure these issues are addressed internally. If you'd like to discuss further or have any other concerns, please feel free to reach out anytime. Best, Sherry Purswell - Service Director - 832-919-7506

August 26, 2025

Very professional, people that works well with you. Also very knowledgeable about their jab. Thanks. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department (Kristen Crenshaw).
Aug 26, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

We appreciate the stellar review here at Houston DCJR!

August 26, 2025

The dealership was clean and the service advisor was so helpful and they got me in and out and I was satisfied with the service More

by cfoman75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Glaser
Aug 27, 2025 -

Northwest Chrysler Jeep Dodge - Texas responded

Thank you for the positive feedback! We're glad our team made your visit quick and satisfying. See you next time! —Houston DCJR