Northwest Chrysler Jeep Dodge - Texas

The gentleman that helped when we checked in was very nice and informative. The wait was just as they stated. nice and informative. The wait was just as they stated. More

The service ended up being good, but it took over 3 hours to change the oil, fuel it up and put on the new plates. We had to follow up several times with the attendant because he kept getting confused hours to change the oil, fuel it up and put on the new plates. We had to follow up several times with the attendant because he kept getting confused and didn't know the plan. We do like the coffee bar though. More

I was not happy it took over 2 weeks to get an answer from the serve person and your service dept who gave an absurd and very costly list of repairs of nearly $4000 they claim were needed in order to get from the serve person and your service dept who gave an absurd and very costly list of repairs of nearly $4000 they claim were needed in order to get the extended warrenty.on my car. I was required to pay $300 upfront to your finance manager.which took 3 extra days to get my refund which tied up my money after several calls to the service person, manager of your dealership and also to your finance manager. On top of this frustrating ordeal, I was previously quoted very high prices for other routine service work in the same vehicle and now with such a terrible experience again, I will never ever do business with this dealership again! More

Thank you for the excellent service and taking care my vehicle as always, and help me with a rental while my vehicle was on the dealership vehicle as always, and help me with a rental while my vehicle was on the dealership More

Never called me back when parts arrived, or to tell me parts delayed. Was told it would be within 2 weeks, it has now been over a month parts delayed. Was told it would be within 2 weeks, it has now been over a month More

Carole was amazing. She was not like the typical sales person who would make life difficult. Amanda was great as well. She was not like the typical sales person who would make life difficult. Amanda was great as well. More

Service advisor that helped us was extremely helpful and made sure we were taken care of. made sure we were taken care of. More

She is the best! Always helpful have bought 14 cars from this lady! Would not use anyone else! Very helpful send all my acquaintances to her! Always helpful have bought 14 cars from this lady! Would not use anyone else! Very helpful send all my acquaintances to her! More

Excellent and quick service. Very nice, respectful service attendant and very knowledgeable. Would recommend to others. Very nice, respectful service attendant and very knowledgeable. Would recommend to others. More

They were excellent, the techs were able to assist me with everything that I needed. I will definitely come back to Northwest. with everything that I needed. I will definitely come back to Northwest. More