Northwest Chrysler Jeep Dodge - Texas

It's always something with the service department, haven't had issues with Justin while he was employed, after that its always something (harassment messages about my survey feedback at 5AM, even when haven't had issues with Justin while he was employed, after that its always something (harassment messages about my survey feedback at 5AM, even when I asked don't contact me. Waiting 5 hours for a regular oil change and rotation while having an appointment. Missing my request and trying to charge me twice. Incorrect/misleading information between the mechanic and service advisor. And it goes on) I used to come here despite all the inconvenience cause I had a wonderful time with all the other departments members. specially sales as they are helpful but to be honest service locations will be my last option and my car cannot take it. Thank you More

Thank you Matthew for the exceptional service so early in the morning and for knowing your customers. the morning and for knowing your customers. More

Good really love the kids and the boys at the store great people and energy people and energy More

Over our long relationship with your dealership servicing all our family vehicles, we have always received prompt, thorough, consistent quality of service that goes above and beyond. We recommend Northwest C all our family vehicles, we have always received prompt, thorough, consistent quality of service that goes above and beyond. We recommend Northwest CJDR service dept to all our friends & family. Keep up the good work. And we will see you again soon! More

Over the past few months I have brought in over 20 ProMaster vans and Matthew has help with getting all services and recalls done on each van as well as keeping me up to date when vans are ready for p ProMaster vans and Matthew has help with getting all services and recalls done on each van as well as keeping me up to date when vans are ready for pickup. More

Great service, everyone was really nice and made me feel important, which is exactly how i want to feel after buying a $96,000 vehicle. Keep up the good work and you will have a customer for life ! Rock o important, which is exactly how i want to feel after buying a $96,000 vehicle. Keep up the good work and you will have a customer for life ! Rock on !! More

My Jeep Gladiator was in the shop 4 times before they figured out it was the third brake light that was grounded. They changed 4 batteries trying to figure it out. The service advisor would only text figured out it was the third brake light that was grounded. They changed 4 batteries trying to figure it out. The service advisor would only text me and then wouldnt even return text when i ask questions. He scheduled me a ride and had the pickup location wrong twice and the delivery location wrong once. The Service Manager did come talk to me after they tried to charge me for the fourth battery. He seemed nice and tried to explain the problem. More

Excellent service , very attentive. Will continue using service department. Thank you to Mary and Justin. Will continue using service department. Thank you to Mary and Justin. More

Great experience over all. The truck I purchased was brand new but did not have an owners manual or the towing accessories that are supposed to come with the vehicle and I am s The truck I purchased was brand new but did not have an owners manual or the towing accessories that are supposed to come with the vehicle and I am still waiting for them over a month later. More

This dealership staff is always friendly and very clean . They will go out of there way to make you happy . That’s why this is my dealership They will go out of there way to make you happy . That’s why this is my dealership More