Northwest Chrysler Jeep Dodge - Texas

Had overall outstanding experience. Battery died 2days after I drove out lot. Had to miss work one day. Northwest had tow truck at my house by 9 am had truck fixed next day and provi Battery died 2days after I drove out lot. Had to miss work one day. Northwest had tow truck at my house by 9 am had truck fixed next day and provided a loaner car. Could not have provided better customer device., in a tough situation More

Very professional service personnel and a very impressive dealership, I would use this location again. dealership, I would use this location again. More

I recently had the pleasure of visiting Northwest Chrysler, Jeep Dodge for service on my vehicle, and I must say, they exceeded all my expectations. The efficiency of their service department is unma Chrysler, Jeep Dodge for service on my vehicle, and I must say, they exceeded all my expectations. The efficiency of their service department is unmatched, ensuring a quick turnaround without sacrificing quality. But what truly sets them apart is their exceptional customer service. From the moment I walked in, I was greeted with warmth and professionalism. The staff went above and beyond to address all my concerns and kept me informed every step of the way. What impressed me the most was their dedication to convenience. Not only did they provide outstanding service, but they also offered to book a complimentary Uber for me, making my experience hassle-free. This thoughtful gesture made a significant difference and showcased their commitment to customer satisfaction. In summary, Northwest Chrysler, Jeep Dodge earns a well-deserved five-star rating from me. Their efficiency, top-notch customer service, and dedication to convenience make them my go-to choice for all automotive needs. I highly recommend them to anyone seeking a seamless and enjoyable experience. More

Items inside car were damaged upon regaining possession. I will never come here again!! The damage was not pre existing and really don't even understand why the fear area was even tampered with but I'm not I will never come here again!! The damage was not pre existing and really don't even understand why the fear area was even tampered with but I'm not a mechanic so I'll never know More

Easy process Took time to explain everything. Was polite and got me best deal he could Was polite and got me best deal he could More

I love this dealer, best people there working always helpful and nice. Thank you for always doing that great job! helpful and nice. Thank you for always doing that great job! More

1. Overall Experience: 10/10 Matthew Glassler provided an exceptional service experience. His professionalism, knowledge, and dedication to customer satisfaction were truly outstanding. 2. Communication: exceptional service experience. His professionalism, knowledge, and dedication to customer satisfaction were truly outstanding. 2. Communication: 10/10 Matthew consistently kept me informed about the progress of my service. He explained everything in a clear and concise manner, ensuring I understood all aspects of the service. 3. Timeliness: 10/10 The service was completed in a timely manner. Matthew made sure that everything was done right the first time, without any unnecessary delays. 4. Professionalism: 10/10 Matthew’s professionalism is second to none. He treated me with respect and courtesy throughout the entire process. 5. Knowledge: 10/10 Matthew demonstrated a deep understanding of the services and was able to answer all my questions accurately and confidently. 6. Customer Satisfaction: 10/10 I am extremely satisfied with the service provided by Matthew. He went above and beyond to ensure my needs were met. Additional Comments: Matthew Glassler is a true asset to your team. His commitment to excellence and customer satisfaction is commendable. I believe he deserves recognition for his hard work and dedication. I would highly recommend him to others and hope to see him continue to advance in his career. More

Very good customer service , I would recommend it to my friends and family, service advisor are friendly friends and family, service advisor are friendly More

The work performed by the technician was satisfactory. The service rep area needs improvement because I was left waiting upon check-out. The service rep area needs improvement because I was left waiting upon check-out. More

I service advisor was awesome! He kept us in the loop and let us know what was going on every step of the way. He kept us in the loop and let us know what was going on every step of the way. More