Northwest Chrysler Jeep Dodge - Texas

I’ve been a customer since 2016 at this dealership. The customer service gets better and better each time. The reason I keep coming back. The sales team has always been amazing. Danny and Aaron were gr The customer service gets better and better each time. The reason I keep coming back. The sales team has always been amazing. Danny and Aaron were great! More

This is my third car from them, and the experience has always been great; however, the care, professionalism, and attention to detail were awesome this time. Cindy and her team made me feel like the only always been great; however, the care, professionalism, and attention to detail were awesome this time. Cindy and her team made me feel like the only customer on the showroom and getting the proper attention. I will definitely keep coming back, if only just to feel the same way. More

Matthew was a great Service Advisor! ! Very friendly and easy to work with! Kept me informed ! Very friendly and easy to work with! Kept me informed More

An awesome job was done on that day of service, and I am pleased big time! pleased big time! More

took in a 2021 ram trx for a defective dashboard. mr. saldaña i believe is his last name. he attended me and never did anything. went back a month later on november 10 and they said they would order mr. saldaña i believe is his last name. he attended me and never did anything. went back a month later on november 10 and they said they would order the part. its now december 16th and every date they say the part will come in is always pushed back. now the ETA is Jan. 2. never get any updates, employees dont answer. its pathetic in all reality. 🤦🏻‍♂️ More

Was great experience they where able to help get the truck of my dreams and I’d recommend to family truck of my dreams and I’d recommend to family More

Very pleasant experience while buying a new vehicle. Mainly the sales person Mr John is exceptional, so as the manager. Wonderful time while we were there. Mainly the sales person Mr John is exceptional, so as the manager. Wonderful time while we were there. More

Clean modern and nice amenities like coffee bar. Friendly and helpful staff. Aaron was excellent and honest. Walked me through the whole process. Kept in communication after purchase. Friendly and helpful staff. Aaron was excellent and honest. Walked me through the whole process. Kept in communication after purchase. More

The first service advisor that took care of me station 9 David Steinmetz was very rude and careless. Looked like he was doing me a favor to be honest. I went there on a Wednesday if I’m not wrong the part w David Steinmetz was very rude and careless. Looked like he was doing me a favor to be honest. I went there on a Wednesday if I’m not wrong the part was going to take a couple of days to get there he said “call me next week Friday if I forget to give you a call” never received a call so I showed up almost 2 weeks later. I went to him he didn’t even bother to welcome me he said “ i can’t help you I’m taking a class you can ask somebody else here for help” with the worst attitude. On the other side there was this nice lady she even had to go to him to ask him some questions since he was the one who ordered the part, he also was pretty rude to her too. I don’t remember the name of this very nice lady but she was great! very nice and caring. A completely opposite experience. I think this other guy should not really work with people. I can definitely tell he doesn’t like his job. More

I brought my truck (less than 60,000 miles) in for a check engine light and 4WD not working. While there I asked for an oil change while they were at it. It took 3 days to even look at my truck and t check engine light and 4WD not working. While there I asked for an oil change while they were at it. It took 3 days to even look at my truck and then 2 weeks for repairs, I had to let the advisor know that I had pre-purchased the oil change package (includes car wash and tire rotation) and an extended warranty. They charged me for an oil change when the repairs needed (new lifters) required replacing the oil. They tried to have me have the injectors cleaned when I had just had that done. They tried to charge me for 4 wiper blades when my truck has 2. They tried to charge me for 2 bottles of brake fluid instead of 1. They tried to charge me for a wiring harness that was covered under warranty. I have never had a good experience with this service department and will most likely never go back and this was the only place I took my truck. Just terrible. Advisors are lazy and just don't care. More