Northwest Chrysler Jeep Dodge - Texas

This dealership is professional and courteous to customers that go here, and they are very good at their job! customers that go here, and they are very good at their job! More

Cj was great as always! This is our 3rd truck from her and she never seams to disappoint! This is our 3rd truck from her and she never seams to disappoint! More

Great customer service, great environment and very helpful. I would very much be back again to get my truck worked on. helpful. I would very much be back again to get my truck worked on. More

Customer service was good and timely once I got someone's attention. I walked in and there was a bank of Advisors either too busy or busy talking with other employees. Kristen was very busy but took control attention. I walked in and there was a bank of Advisors either too busy or busy talking with other employees. Kristen was very busy but took control of the experience once she saw me standing there for a minute or so. The actual service time took a little longer than anticipated. Even though this is a Dodge dealer, I was having a higher-end Grand Cherokee serviced for its first Jeep Wave oil change. It would be nice if the experience of waiting was made a little more special via access to water, snacks or a soft drink. Only available items were a coffee bar (pay) a snack machine and a drink machine. Better than some dealers, but you wonder if a dealer is pinching pennies on Customer perks where else are they saving money? Doesn't have to be the equivalent of a Lexus or other similarly priced SUV, but could be a better experience overall. More

The dealership was friendly and welcoming. Offered drinks and food while waiting and speaking with representatives. Workers even opened the door for me and were able to joke and be nice. Great Offered drinks and food while waiting and speaking with representatives. Workers even opened the door for me and were able to joke and be nice. Great experience! More

My service advisor Daniel was excellent. Made sure I was getting done what I needed and not pushing anything else which was refreshing. He made sure I was in the loop with the service and qu Made sure I was getting done what I needed and not pushing anything else which was refreshing. He made sure I was in the loop with the service and quickly completed the paperwork when finished. He was great! More

I went early and expected to wait until my appointment time. However, they were able to get me in early. I was in and out within an hour. They gave me a paper with work done and recommendations on things time. However, they were able to get me in early. I was in and out within an hour. They gave me a paper with work done and recommendations on things to get done but weren’t pushy at all with sales. Honestly super surprised when dealing with a dealership. More

Been a pleasure working with John and Natalie to purchase a vehicle remotely, they have kept us well informed as to the status when going through the remote process. a vehicle remotely, they have kept us well informed as to the status when going through the remote process. More

They did not turn my oil light off, did not do the car wash as told and I waited 5 hours just to leave without knowing if the oil was actually changed or not. And no car wash… wash as told and I waited 5 hours just to leave without knowing if the oil was actually changed or not. And no car wash… More

This was the most displeased I have been with NW Dodge since I first began taking my truck there. I lived very close at the time I bought the truck and I wanted to keep the truck in the best condition pos since I first began taking my truck there. I lived very close at the time I bought the truck and I wanted to keep the truck in the best condition possible so decided to have all the preventive maintenance and upkeep, as well as any issues I might incur through the duration of ownership performed by Dodge. I had a couple of service reps that I really liked and they provided a very good experience. I have had two others that have not left a good taste in my mouth. One of them mixed up a service package that I had bought ultimately resulting in me losing one of my services paid for. In addition, I found out that the service package I had purchased wasn't even being done correctly. I had bought the more expensive 3 services package with the synthetic oil change and they had been putting non synthetic oil in it every time. They just told me that it really wasn't a big difference in the oils. Yeah, probably because you didn't pay for it and not receive what you paid for, didn't want to get yourself in trouble for the oversight or intentional robbery, and it isn't you on the losing end. The rep then proceeded to tell me that he was going to fix the paperwork and email it to me, which took me calling every other day for two weeks to get resolved. Upon resolution the paperwork reflected some switcheroo he had done and I ended up losing one of my services altogether. I didn't even care to bother with it at this point anymore so I just cut my losses. This last time I went back I had a female service rep who was unpolite, had no attention to detail, and no respect for my time. I asked her many questions and she only addressed the ones she wanted to, brushed other concerns under the table, giving me her opinion of when services need to be performed, going against the scheduled maintenance plan that is available with any Mopar vehicle you buy through the app, that I told her I was reading from. She was very delayed in answering my inquiries in a timely manner, and when all services to be performed were finally completed, she didn't bother to tell me what time they were closing until 30 minutes before they closed. I was planning to finance the payment, but that couldn't be done because their systems were down due to inclement weather, plus I was required to provide ID and the credit card I was using in person. Not having enough time to get over there, and my needing the truck back, I had no other choice than to pay over the phone in full, and then pay for my own Uber back to the dealership to pick up my truck. Once I got in the truck I was pleased at how nice and clean it looked until I happened to look down at my front passenger Husky floor mat to see that while cleaning the car, they damaged the mat, xxxxxxx the Husky Decal bubble off the mat, and just traces of the glue residue there. To add insult to injury, nobody bothered to say anything about the incident. While all of this is happening, I lost my driver's license at some point in the chaos. I reached back out leaving a voicemail as well as text for my service rep and I still have yet to hear back from her in regards to the damage of my personal property that went unspoken and my asking her to please respond as soon as possible because I was trying to locate my missing ID I think got lost there when I picked up the truck late at the receptionist's desk. I followed up by trying to call the dealership many time the following day. The phones just rang and rang until such time I just would hang up and try again. Finally, at the end of the day, I was able to reach a live person. I explained to her what all had taken place and she told me that she would leave my rep a message to reach out to me asap, as well as just get me in contact with anyone in service to see if someone else might be able to assist in the absence of my rep. This was never done. I haven't received a single communication back from anyone More