Northwest Chrysler Jeep Dodge - Texas

I am not sure what is wrong with this dealership service department, something systemic I believe. Service dept. people seemed like they did not want to talk, get rid of me as fast as they can. I made num department, something systemic I believe. Service dept. people seemed like they did not want to talk, get rid of me as fast as they can. I made numerous calls to check on the status of my repair but repeatedly got caught up in a series of waiting for people in their service department to answer their phone. When I left messages they go unanswered. I will never return to this dealership. More

Terrible service in service dept. Ram 1500 3 weeks old in for repair. I called over 30 times with no reply. Only way to get service dept. was to call sales and ask them to go over Ram 1500 3 weeks old in for repair. I called over 30 times with no reply. Only way to get service dept. was to call sales and ask them to go over to service dept and ask them to call me. Over 15 calls to their service manager, Khari Woods, went unreplied to. Ram Car was as bad. She is terrible and I believe the root of their problems. Do not use this service dept. I would rank them 0 stars if I could More

I felt like the entire process was a little slow. Although this was not entirely on Jeep, things could’ve been done a little quicker. Mel, was great! Although this was not entirely on Jeep, things could’ve been done a little quicker. Mel, was great! More

My rating is low because my oil life wasn’t reset. If not for the sticker in the window I wouldn’t know if the oil change was completed. If not for the sticker in the window I wouldn’t know if the oil change was completed. More

Hessler Ramires un exelente vendedor yo le doy 5 estrellas po la paciensia q tube con nosotros. estrellas po la paciensia q tube con nosotros. More

We’ve bought 3 cars from Ness. She is a great business partner and always takes care of us. She is a great business partner and always takes care of us. More

Matthew was an absolute professional. He was attentive to my needs and acted exceptionally with my best interest at heart. He was attentive to my needs and acted exceptionally with my best interest at heart. More

Always happy with the service they provide on my Ram 1500, and the way they keep in touch if my Ram needs other services. 1500, and the way they keep in touch if my Ram needs other services. More

FOR MAKING AN APPOINTMENT TWO DAYS IN ADVANCE TO PROGRAM A NEW FOB, SEEMS LIKE TWO HOURS WAITING AT DEALERSHIP WAS NOT ACCEPTABLE. SERVICE TEAM MEMBER GOT ME SIGNED IN AND DID NOT HEAR ANY INFORMATION U A NEW FOB, SEEMS LIKE TWO HOURS WAITING AT DEALERSHIP WAS NOT ACCEPTABLE. SERVICE TEAM MEMBER GOT ME SIGNED IN AND DID NOT HEAR ANY INFORMATION UNTIL TWO HOURS LATER WHEN I WENT TO STRETCH LEGS AND FOUND OUT MY VECHILE WAS READY. More

Mathew was excellent in getting everything I needed for my Dodge Caravan. He went above and beyond exceeding my expectations. Thank You. my Dodge Caravan. He went above and beyond exceeding my expectations. Thank You. More