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Northwest Chrysler Jeep Dodge - Texas
Houston, TX
1,106 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,106 reviews
Verified Customer
April 03, 2023
Love my Town and Country Van, but DO NOT buy a warranty from this dealership. I bought a lifetime warranty from them when I bought my van in 2015. I specifically asked before buying the warranty if I would from this dealership. I bought a lifetime warranty from them when I bought my van in 2015. I specifically asked before buying the warranty if I would have to bring it to a dealership for the warranty work and was told that I could bring my van to any reputable car shop, not my brother fixes cars out of his garage type place, but a regular shop. I would not have bought it if work had to be done at the dealership and the guy selling me the warranty knew that. Jump forward and I'm stranded out of town with an engine that is overheating and limp into a car repair shop that I know does warranty work. They called the warranty company and was told I had to have my van repaired at a dealership! I called and was on the phone dealing with the warranty company for over 3 hours, only to find out the warranty salesperson lied to me. I had to have my van towed to a dealership and wait out of town for two additional days because the work had to be done at a dealership! When I got home I went into Northwest Chrysler Jeep Dodge Ram and all I got was a "sorry he didn't tell you the truth when you bought it, but we can't be held responsible for what that individual did years ago." So they were good for the van purchasing, but DO NOT trust them for anything beyond that. The people I worked with were gone shortly after I purchased the van and now I'm on my own with no support from the dealership. More
by Julie
Employees Worked With
They have both left the dealership
February 11, 2023
CJ Tate what can I say! She had us laughing the entire time! She connected with us like no other. She made sure the car was ready when we got there! Want to buy a car in an She had us laughing the entire time! She connected with us like no other. She made sure the car was ready when we got there! Want to buy a car in an hour? Call CJ at NW Dodge! More
by daleiso
Employees Worked With
Claudia Tate, Don Adams
February 03, 2023
I came to look at a 2022 Ram1500 and got a great deal 1. 9% for 36 months. It was a no brainer for me because most banks offer higher interest rates. Omar Calderon made the sale very easy and fast. I would d 9% for 36 months. It was a no brainer for me because most banks offer higher interest rates. Omar Calderon made the sale very easy and fast. I would definitely purchase from them again. More
by KENNETH WRIGHT
Employees Worked With
Omar Calderon
February 03, 2023
The whole experience from start to finish was astounding. Mo warmly greeted us and helped us find the truck that I needed! She was very attentive and has a great personality, explained everything and was ful Mo warmly greeted us and helped us find the truck that I needed! She was very attentive and has a great personality, explained everything and was fully transparent. You can tell she loves the people she helps she is very personable. I did not feel any pressure when purchasing, i will recommend everyone to Mo. Overall just a great experience and i got my dream truck More
by znamyatee
Employees Worked With
Mo
January 31, 2023
To say that there was a lack of full disclosure on the used truck that we were working with them on is an understatement. We relied on their online description and pics of the truck as well as their assur used truck that we were working with them on is an understatement. We relied on their online description and pics of the truck as well as their assurance that it was represented accurately. We made a deal on the phone and drove 300 miles to close the purchase on the truck only to find out that the truck had issues that were not disclosed. Not only worked with Greg the salesman but his manager Ryan to make sure that it would be ready for pickup once we arrived only to find out that what they had told us was totally misleading. This is the kind of experience that gives car salesmen a bad reputation. Don't do business with these guys!! More
by ventureproperties
Employees Worked With
salesman/Greg sales manager/Ryan
October 26, 2021
16 hours agoNEWgood afternoonthis dealership is a waste 16 hours agoNEW good afternoon this dealership is a waste of your time in my experience. let me explain. 1. i showed up with the stock number of th 16 hours agoNEW good afternoon this dealership is a waste of your time in my experience. let me explain. 1. i showed up with the stock number of the vehicle and asked if it was available and was told yes it is then came the bait and switch and not a good one if i might add they sale price was $31,542 stock number DT154082 the exact same vehicle with same option and color they told me was 33542 stock number DT 153339. 2. i told them i did not want the paint protection and gps tracker and they said and i quote " we cant take it off it has already been done " strange since this is a new truck there was a stain on the seat that they applied protection to and the foam tape left over from dealership they got it from was still on the tailgate and the truck was overall filthy so NO THE PAINT AND SEAT PROTECTION HAD NOT BEEN DONE . 3. there were parts missing off the engine ( HEMI engine cover) 4. the sales manager claimed to be a Marine veteran but did not even know what a hospital corpsman was. I WOULD AVOID THIS PLACE AT ALL COST. my opinion thank you for wasting my time More
by qcinsp39
Employees Worked With
Victor,valdez
September 16, 2021
Incredibly awesome Service Team. Odd issue with electrical happening in my Ram 1500, Jose Castillo, Service Technician, not only fixed it; he even share details on what caused it, how he fixed, and electrical happening in my Ram 1500, Jose Castillo, Service Technician, not only fixed it; he even share details on what caused it, how he fixed, and even though my Service guy was out, directed me to someone who could get me out of the dealership faster. I can't give enough recommendations. I'm not taking the truck anywhere else. They're pretty awesome. More
by J-Goff
Employees Worked With
Olly, Jose
