Northwest Chrysler Jeep Dodge - Texas

I came to look at a 2022 Ram1500 and got a great deal 1. 9% for 36 months. It was a no brainer for me because most banks offer higher interest rates. Omar Calderon made the sale very easy and fast. I would d 9% for 36 months. It was a no brainer for me because most banks offer higher interest rates. Omar Calderon made the sale very easy and fast. I would definitely purchase from them again. More

To say that there was a lack of full disclosure on the used truck that we were working with them on is an understatement. We relied on their online description and pics of the truck as well as their assur used truck that we were working with them on is an understatement. We relied on their online description and pics of the truck as well as their assurance that it was represented accurately. We made a deal on the phone and drove 300 miles to close the purchase on the truck only to find out that the truck had issues that were not disclosed. Not only worked with Greg the salesman but his manager Ryan to make sure that it would be ready for pickup once we arrived only to find out that what they had told us was totally misleading. This is the kind of experience that gives car salesmen a bad reputation. Don't do business with these guys!! More

Financing department absolutely horrible trash services don’t recommend first and last time I buy a vehicle there. don’t recommend first and last time I buy a vehicle there. More

I had a horrible experience at this location, I mistakenly threw the water bottle in trash and I was treated very badly by the manager . I did not purposely did that but the way he took it was not mistakenly threw the water bottle in trash and I was treated very badly by the manager . I did not purposely did that but the way he took it was not good. I had my family with me and he used bad words will I was leaving the premises. Don’t give your business to these people. More

Went Saturday for oil change, tire rotation and car wash and noticed when I got home that there was water inside my driver side headlights I called right away which they were already gone. A lady at the dea and noticed when I got home that there was water inside my driver side headlights I called right away which they were already gone. A lady at the dealership said she called the service director who said she would call me Monday morning never received a call I had to call and leave another message and the service department said they would escalate the matter. This is the last time I go there just the time before I asked for a quote on blinker bulbs they did it anyways and decided they would charge me for it. So sad they just want to sell you the car then when you need there help no ones to be found. And to add they called today asking if I had warranty on the car the car is a 2020 and had no damage prior to dropping the car off after it got serviced it had damage and they said it wasn’t because of that but yet they take a video prior for what reason then? More

Man the worst dealership to go get service, in Houston Texas. I want to start out with Kristen Crenshaw still have her job… the worst person ever!! She made me spend money and even tried to pocket 600 buc Texas. I want to start out with Kristen Crenshaw still have her job… the worst person ever!! She made me spend money and even tried to pocket 600 bucks… talk to cara or however you spell her name but she is the manager.. she was terrible she told the George to put a use part on my truck, just to get me out of the rental I had only 3 days. And my truck been there since March… talked to Chrysler about the whole thing. All I got out of Chrysler is they are independently own. I talk to George he is the service supervisor.. the worst guy. It took me calling a Mechanic out of reading Pennsylvania to tell him the reason my truck was running hot… that’s with his boss told him to Get it off a truck they had in the back.. if you guys looking to get a 3500 from that place, make sure your part is on there because they are shady there I reached out to the gm.. this is week 5 no word no nothing I spent so much money there because of Kirsten Crenshaw… HE knows nothing about PARTS IM STILL GOING THROUGH THE SAME xxxx SINCE MARCH THEY DIDNT DO ANYTHING ABOUT IT. My alignment still messed up.my truck won’t shift gears properly my truck still running hot… and I PAID FOR A BRAND NEW TURBO ACTUATOR BRAND NEW COOLER TANK FOR MY COOLANT SO MY TRUCK WILL STOP RUNNING HOT… THAT IS THE PRT THE MANAGER TOOK OFF. A TRUCK TO PUT ON AND EVERY SINCE THEN MY TRUCK BEEN ACTING UP!!! I TOLD CARA OR HOWEVER YOU SPELL HER NAME… you shouldn’t treat customers like this but you live and you learn about stupidity of that group and I don’t recommend no one to go there by the way my truck was there for 3 months…. This was the worst experience ever I’m going to Ford or even Chevy but Chrysler can keep this xxxxxxxxx worst customer service I have all my receipts and I they will be paying me back the money I lost for not working… see you guys soon :) More