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Northwest Chrysler Jeep Dodge - Texas
Houston, TX
1,106 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,106 reviews
November 28, 2020
Don't go to this dealership, Specially if you need a reliable transportation. Sold me a car with a rebuilt engine that blew up after 1000 miles of driving. They didn't mention anything about the repairs reliable transportation. Sold me a car with a rebuilt engine that blew up after 1000 miles of driving. They didn't mention anything about the repairs. GM said we don't care what happened to you. Worst deal of my life. More
by Fahad
Employees Worked With
Jeannie
August 06, 2020
They sold me a car with NO TITLE I wish I could give zero stars. Let me tell you about my experience with Northwest Chrysler Dodge Jeep in Houston, Texas- a Ken Garff Automotive Group I wish I could give zero stars. Let me tell you about my experience with Northwest Chrysler Dodge Jeep in Houston, Texas- a Ken Garff Automotive Group dealership. They sold me a car that has NO title. I paid cash (check) in full for a 2018 Alfa Romeo Giulia in January 2020. They told me at purchase there were no issues/liens with the title - BTW, I had asked them about this specifically, and they assured me there were no issues and no liens. It is now August 2020 – almost SEVEN months later- and I still have not received my plates or title. So, the car I bought at NW Dodge with cash paid in full cannot be legally registered to drive in Texas. There is more. The car started sending out warning messages, so I took it to a dealer closer to my home for evaluation. The Alfa dealer informed me the car had previously been involved in a MAJOR collision - this information was never disclosed to me (NW Chrysler claims they had no knowledge of any previous collision or damages – is that even possible despite their extensive trade-in intake /check-in process??). In any case, the previous repairs resulted in water leaking in and corroding the wiring harness/electrical system. I have been told it will require over $7100 to repair the car (replace the entire wiring harness). The car sat in the repair shop since June 8th, awaiting $7100 worth of electrical repairs. As of August 5th, 2020, I have no plates, no title, and the temporary tags have expired months ago. The car cannot be registered/driven legally, and I cannot sell it in its current condition, since it has NO TITLE. I have called Northwest Chrysler Dodge Jeep too many times to count since January, trying to find out where my plates and title were, but I was never, ever given a straight answer. I still to this day do not know where the title is!! The motto for NW Chrysler, a part of the Ken Garff Automotive Group, is “We Hear You” – haha, really?? Who are you kidding? I have reported this situation to the Texas DMV. There is currently an ongoing DMV investigation of this dealer. Texas law requires all dealers to transfer title to buyer within 30 days of purchase. It has been almost 200 days, and still I have no title. But of course they still have my money. When you go to a dealer licensed by the State to sell cars, you expect that they will follow the laws and statutes imposed by the State to protect us, the customer. You would never expect that they would try to leave you holding a car without a title, one that cannot be legally registered to drive. Just remember this before buying your next car. I can only speak for my situation, but I feel that this business has shown absolutely no consideration for all of the time, trouble and expense I have wasted throughout this incredible mess. Their failure to communicate openly with me for months about the title problem, in my opinion, shows absolutely ZERO concern for me as a customer. Seven months later, I still have not received what I would consider an acceptable resolution to this situation. My only recourse it appears, is to now file a lawsuit for damages. What a company!! I just thought you might like to know my experience with NW Chrysler Dodge Jeep in Houston, a member of the Ken Garff Automotive Group. Use this information as you see fit before buying your car. More
by AL
Employees Worked With
Maggie Prokos, Jeff Kuithy, Moises Avilla
July 26, 2020
HORRIBLE SERVICE.The General Sales Manager does not HORRIBLE SERVICE. The General Sales Manager does not answer calls or emails, so don’t bother. They do not care about their customers, once they sell HORRIBLE SERVICE. The General Sales Manager does not answer calls or emails, so don’t bother. They do not care about their customers, once they sell you a car they could care less if it actually works or has problems. They are not honest about the condition of the vehicles that they sell. More
by F250 Lariat
Employees Worked With
Yonatan Arrage, Mike Rodriguez, David Montoya, Moises Avilla, Tyler Bagley, Doug Archibong, Marco Aguilar
July 17, 2020
I was here today for an oil change The normal wait time I was here today for an oil change The normal wait time for an express oil change is 45 mins It has been 4 hrs I can see my car has been done for p I was here today for an oil change The normal wait time for an express oil change is 45 mins It has been 4 hrs I can see my car has been done for past 40 mins but the paperwork still not at the cashier I have been asking them but no one knows I won’t recomend using there express oil changes unless you have no freaking life The paper was sitting at the desk but they made me wait for nothing they didn’t even say sorry It wasn’t ethical I expect an apology from there management team More
by Arifan
Employees Worked With
Cashier, Guillermo Rodriquez
June 05, 2020
Your are the worst dealership in Houston. You ruin my sons car after it was brought in to get a seatbelt light off. Now it needs an engine because as usual you did something wrong and will not fess up t sons car after it was brought in to get a seatbelt light off. Now it needs an engine because as usual you did something wrong and will not fess up to your wrong doing. I just beat cancer and I’m not going to be beaten by you. That horrible service advisor Phil recommended some other services that it needed. One of them was a flush where they did not replace the fluids. We got down the street and the truck started smelling. We pulled over and I said then that they forgot to replace the fluids. We called but everyone was gone. We had to wait till the dealership opened after the holiday. Now they are saying it needs a new engine. And we pay for it!! It didn’t need one on the way in. I’m not letting this go. I paid 1700 dollars for you to do some work not work to break his truck. More
by John’s mom
Employees Worked With
Phil in service-terrible
February 05, 2020
Signed papers to cancel contracts in October but still hasn't been done!! Finance Dept has failed me (Natali Woods)..Contacted GM Kuithe and can't get a response..Their slogan "We hear you" is a front!! hasn't been done!! Finance Dept has failed me (Natali Woods)..Contacted GM Kuithe and can't get a response..Their slogan "We hear you" is a front!! More
by gwreed12
Employees Worked With
Natali Woods
December 22, 2019
Very disappointing experience. Will limit my spend to Oil Changes only. I have always struggled with the inflated cost of services but to have to deal with disrespectful employees claiming to be Management i Changes only. I have always struggled with the inflated cost of services but to have to deal with disrespectful employees claiming to be Management is unacceptable. Had a gentleman actually call me an xxxxxxx for looking for my truck when they could not find my Truck or Keys. I do appreciate Ms K Woods calling to apologize on behalf of her teammate. More
by Jmorris6315
Employees Worked With
George, Khara
October 27, 2019
Overpriced 6 weeks ago we made an appointment for 30,000 mile maintenance on our 2018 Ram 3500.. We arrived early only to be told they would not be able to get 6 weeks ago we made an appointment for 30,000 mile maintenance on our 2018 Ram 3500.. We arrived early only to be told they would not be able to get to the truck today and didn’t know when they could but we had to leave the truck to stay in line for service and they would let us know. We currently are based in Austin so we then had to rent a car. When we returned 3 days later to find the oil had not been changed and they claimed my husband that not told them about our maintenance contract we has received from this dealer when we purchased the truck I had a copy with me and it was in their computer. and they were not going to honor it for the tire rotation or the filters that are required to be replaced at 30:000 miles. They did the oil change while we waited took about an hour and they also washed the truck and didn’t charge us. Everyone was very pleasant. But we had returned because we had the maintenance contract and they had this sign that said 40% off maintenance services. We will not return The filters are required maintenance by Dodge. Tire rotation is clearly stated in the contract. They also did not adjust the tire pressure after rotating the tires. More
by Grey fox
Employees Worked With
I don’t remember
March 28, 2019
buyers beware! If I could give a lesser star for this "establishment" I would. Customer service? There is none, went in there and spend well over 60,000 dollars for If I could give a lesser star for this "establishment" I would. Customer service? There is none, went in there and spend well over 60,000 dollars for what was supposed to be a brand new vehicle only to find out that it was what the managers drove. And boy did they drive the heck out of that vehicle. Had to wait around for financing for over two hours, apparently only one decided to work that day. Financing then, after we told them that we didn't like those numbers and that we were going to use our own financing decided to laugh at us. Wow that's unprofessional. We had to bring the vehicle back the next week because again the manager who drove it before us messed up the rims on one side and had weather stripping sticking out. So back we go to drive 30 miles to get something taken care of that honestly could've been fixed during our two hour wait when we purchased the vehicle last week. When we finally were able to pick up the vehicle after said things were fixed the radio had malfunctioned and the backup camera was no longer working properly. Not what you would expect when you buy a brand new vehicle, maybe from a used vehicle. Then came us waiting for them to pay of the vehicles that we had traded in. They told us the expected wait was no more than 10 days, flash forward to 3 weeks and they have yet to be paid off. Every time I would try to speak to dannie, who was our salesman, he would say he wouldget back to me but never would about the financing, he would get back to me about leaving a positive review for him but not about the things I had asked him. Finally got tired of dealing with Dannie so I demanded to speak to a manager, got transferred to the GSM, Jim. He seemed very understanding and was wanting to make things right. He said that he would find out why the vehicles had not been paid off yet and would get right back with me. Flash forward to the next day in the afternoon still no phone call from Jim with answers. I call again to figure out what the issue is and demand to speak to someone higher up. Now speaking to Rick the manager and he had no interest in making this right or doing any type of costumer service. Just a quick lesson for you boys down there at the office your customer service doesn't end when the client drives off the lot with said purchased vehicle. It continues on and on so that hopefully the customers come back to you for another one or they tell their friends and family about the wonderful experience they had and for them to purchase their next investment there. Customer service is how you want your business to be known for. Dearest dodge: is this how you want your business known for? Horrible customer service? Better yet no customer service? Update: found out through our bank that our check was cashed by the dodge dealership on the 15th. Now on the phone with corporate filing a formal complaint and will be speaking to my lawyer. Update: spoke to corporate and they tried to get ahold of financing but no shocker here they weren't available. Case filed. I then called back to northwest dodge to speak to Rick (hope I'm getting that spelling right) the manager again to see what he had to say about the new information that I was told from our bank and to inform him that I had filed a formal complaint with corporate. He then proceeded to yell (yes yell, he raised his voice and verbally assaulted me) at me telling me that that was not what he said (talking about the check not being cleared) and that after telling him that I made a formal complaint against everyone we dealt with and gave them names he said "I hope you get the spelling right" then proceeded to yell at me some more. Wasn't till after I raised my voice and told him that he does not speak to a woman that way did he finally calm down enough to let me speak. I have never in all my years been treated with such disrespect from a huge company. I really hope someone sees this and sees that this company does not live by its values as it is advertised which says "We treat people R.I.G.H.T. with Respect, Intelligence, Greatness, Honesty, and Teamwork." Apparently your manager Rick didn't get this statement in his orientation. More
by anonomys
Employees Worked With
Rick (manager), Jim (GSM), Dannie (salesman)
