Northwest Chrysler Jeep Dodge - Texas

They sold me a car with NO TITLE I wish I could give zero stars. Let me tell you about my experience with Northwest Chrysler Dodge Jeep in Houston, Texas- a Ken Garff Automotive Group I wish I could give zero stars. Let me tell you about my experience with Northwest Chrysler Dodge Jeep in Houston, Texas- a Ken Garff Automotive Group dealership. They sold me a car that has NO title. I paid cash (check) in full for a 2018 Alfa Romeo Giulia in January 2020. They told me at purchase there were no issues/liens with the title - BTW, I had asked them about this specifically, and they assured me there were no issues and no liens. It is now August 2020 – almost SEVEN months later- and I still have not received my plates or title. So, the car I bought at NW Dodge with cash paid in full cannot be legally registered to drive in Texas. There is more. The car started sending out warning messages, so I took it to a dealer closer to my home for evaluation. The Alfa dealer informed me the car had previously been involved in a MAJOR collision - this information was never disclosed to me (NW Chrysler claims they had no knowledge of any previous collision or damages – is that even possible despite their extensive trade-in intake /check-in process??). In any case, the previous repairs resulted in water leaking in and corroding the wiring harness/electrical system. I have been told it will require over $7100 to repair the car (replace the entire wiring harness). The car sat in the repair shop since June 8th, awaiting $7100 worth of electrical repairs. As of August 5th, 2020, I have no plates, no title, and the temporary tags have expired months ago. The car cannot be registered/driven legally, and I cannot sell it in its current condition, since it has NO TITLE. I have called Northwest Chrysler Dodge Jeep too many times to count since January, trying to find out where my plates and title were, but I was never, ever given a straight answer. I still to this day do not know where the title is!! The motto for NW Chrysler, a part of the Ken Garff Automotive Group, is “We Hear You” – haha, really?? Who are you kidding? I have reported this situation to the Texas DMV. There is currently an ongoing DMV investigation of this dealer. Texas law requires all dealers to transfer title to buyer within 30 days of purchase. It has been almost 200 days, and still I have no title. But of course they still have my money. When you go to a dealer licensed by the State to sell cars, you expect that they will follow the laws and statutes imposed by the State to protect us, the customer. You would never expect that they would try to leave you holding a car without a title, one that cannot be legally registered to drive. Just remember this before buying your next car. I can only speak for my situation, but I feel that this business has shown absolutely no consideration for all of the time, trouble and expense I have wasted throughout this incredible mess. Their failure to communicate openly with me for months about the title problem, in my opinion, shows absolutely ZERO concern for me as a customer. Seven months later, I still have not received what I would consider an acceptable resolution to this situation. My only recourse it appears, is to now file a lawsuit for damages. What a company!! I just thought you might like to know my experience with NW Chrysler Dodge Jeep in Houston, a member of the Ken Garff Automotive Group. Use this information as you see fit before buying your car. More

HORRIBLE SERVICE.The General Sales Manager does not HORRIBLE SERVICE. The General Sales Manager does not answer calls or emails, so don’t bother. They do not care about their customers, once they sell HORRIBLE SERVICE. The General Sales Manager does not answer calls or emails, so don’t bother. They do not care about their customers, once they sell you a car they could care less if it actually works or has problems. They are not honest about the condition of the vehicles that they sell. More

I was here today for an oil change The normal wait time I was here today for an oil change The normal wait time for an express oil change is 45 mins It has been 4 hrs I can see my car has been done for p I was here today for an oil change The normal wait time for an express oil change is 45 mins It has been 4 hrs I can see my car has been done for past 40 mins but the paperwork still not at the cashier I have been asking them but no one knows I won’t recomend using there express oil changes unless you have no freaking life The paper was sitting at the desk but they made me wait for nothing they didn’t even say sorry It wasn’t ethical I expect an apology from there management team More

Worst customer service. They claim that oil changes paid in advance don't expire and don't even give you a heads up when they do. in advance don't expire and don't even give you a heads up when they do. More

Signed papers to cancel contracts in October but still hasn't been done!! Finance Dept has failed me (Natali Woods)..Contacted GM Kuithe and can't get a response..Their slogan "We hear you" is a front!! hasn't been done!! Finance Dept has failed me (Natali Woods)..Contacted GM Kuithe and can't get a response..Their slogan "We hear you" is a front!! More