Northwest Chrysler Jeep Dodge - Texas

buyers beware! If I could give a lesser star for this "establishment" I would. Customer service? There is none, went in there and spend well over 60,000 dollars for If I could give a lesser star for this "establishment" I would. Customer service? There is none, went in there and spend well over 60,000 dollars for what was supposed to be a brand new vehicle only to find out that it was what the managers drove. And boy did they drive the heck out of that vehicle. Had to wait around for financing for over two hours, apparently only one decided to work that day. Financing then, after we told them that we didn't like those numbers and that we were going to use our own financing decided to laugh at us. Wow that's unprofessional. We had to bring the vehicle back the next week because again the manager who drove it before us messed up the rims on one side and had weather stripping sticking out. So back we go to drive 30 miles to get something taken care of that honestly could've been fixed during our two hour wait when we purchased the vehicle last week. When we finally were able to pick up the vehicle after said things were fixed the radio had malfunctioned and the backup camera was no longer working properly. Not what you would expect when you buy a brand new vehicle, maybe from a used vehicle. Then came us waiting for them to pay of the vehicles that we had traded in. They told us the expected wait was no more than 10 days, flash forward to 3 weeks and they have yet to be paid off. Every time I would try to speak to dannie, who was our salesman, he would say he wouldget back to me but never would about the financing, he would get back to me about leaving a positive review for him but not about the things I had asked him. Finally got tired of dealing with Dannie so I demanded to speak to a manager, got transferred to the GSM, Jim. He seemed very understanding and was wanting to make things right. He said that he would find out why the vehicles had not been paid off yet and would get right back with me. Flash forward to the next day in the afternoon still no phone call from Jim with answers. I call again to figure out what the issue is and demand to speak to someone higher up. Now speaking to Rick the manager and he had no interest in making this right or doing any type of costumer service. Just a quick lesson for you boys down there at the office your customer service doesn't end when the client drives off the lot with said purchased vehicle. It continues on and on so that hopefully the customers come back to you for another one or they tell their friends and family about the wonderful experience they had and for them to purchase their next investment there. Customer service is how you want your business to be known for. Dearest dodge: is this how you want your business known for? Horrible customer service? Better yet no customer service? Update: found out through our bank that our check was cashed by the dodge dealership on the 15th. Now on the phone with corporate filing a formal complaint and will be speaking to my lawyer. Update: spoke to corporate and they tried to get ahold of financing but no shocker here they weren't available. Case filed. I then called back to northwest dodge to speak to Rick (hope I'm getting that spelling right) the manager again to see what he had to say about the new information that I was told from our bank and to inform him that I had filed a formal complaint with corporate. He then proceeded to yell (yes yell, he raised his voice and verbally assaulted me) at me telling me that that was not what he said (talking about the check not being cleared) and that after telling him that I made a formal complaint against everyone we dealt with and gave them names he said "I hope you get the spelling right" then proceeded to yell at me some more. Wasn't till after I raised my voice and told him that he does not speak to a woman that way did he finally calm down enough to let me speak. I have never in all my years been treated with such disrespect from a huge company. I really hope someone sees this and sees that this company does not live by its values as it is advertised which says "We treat people R.I.G.H.T. with Respect, Intelligence, Greatness, Honesty, and Teamwork." Apparently your manager Rick didn't get this statement in his orientation. More

Marrion who works in thw Service dept. When bringing my Charger in for warranty or service work I have made it a point to deal with Marion Chiaramonte.. She has been great through every pr When bringing my Charger in for warranty or service work I have made it a point to deal with Marion Chiaramonte.. She has been great through every process and visit More

Marion Chiaramonte Super Customer Service Marion serves her customers with genuine concern and keeps us informed on the status of all service being performed. I have been dealing with Marion Marion serves her customers with genuine concern and keeps us informed on the status of all service being performed. I have been dealing with Marion for years and it is because of her that I will continue returning to your dealership. More

Great day to buy at NW Chrysler Jeep Dodge Jennifer Lewis was the best salesperson. She displayed professionalism and patience being that I had my very active grandson and granddaughters with Jennifer Lewis was the best salesperson. She displayed professionalism and patience being that I had my very active grandson and granddaughters with me. Jennifer listen to my needs and deliver exactly what I wanted. We test drove an 2018 Dodge Journey GT and I was sold. Negotiations on price, discounts and warranties went well in the financing department with Mr Jarrod. In all, I'm very satisfied with my experience there. More

Wonderful experience loved working with Carol I went in to get an oil change & walked out getting a brand new car. Carol was great she helped me in every way possible to get me what I was comforta I went in to get an oil change & walked out getting a brand new car. Carol was great she helped me in every way possible to get me what I was comfortable with even when doubting myself. I would recommend people to come here & specifically work with her. Not to forget Reece & Jerold thanks all! More

Dodge Charger Purchase Sales woman Carol, was amazingly professional, kind, thorough, and very attentive to our needs as customers. She went above and beyond to ensure that Sales woman Carol, was amazingly professional, kind, thorough, and very attentive to our needs as customers. She went above and beyond to ensure that we were satisfied with our purchase. The finance team made the process very easy and fast. More

We love NorthWest CJD . We’ve purchased 6 vehicles from NW. Their team lead by James Hatfield is always so willing to help. They always take excellent care of us. Customer . We’ve purchased 6 vehicles from NW. Their team lead by James Hatfield is always so willing to help. They always take excellent care of us. Customer for life as long as Jim (James Hatfield) is there. More