Northwest Chrysler Jeep Dodge - Texas

Wonderful! Thank you to Carole Alomepe and Nate Shaw for your great customer service! Appreciate the General Sales Manager, Jim who made sure we were happy bef Thank you to Carole Alomepe and Nate Shaw for your great customer service! Appreciate the General Sales Manager, Jim who made sure we were happy before we left. Great people. Would definitely return with future business. Thank you Northwest Dodge! More

Ran Credit then sold the car a to auction To say I am frustrated is an understatement... I live 5 1/2 hours away and found a listing for a vehicle at this dealership I was interested it. I had To say I am frustrated is an understatement... I live 5 1/2 hours away and found a listing for a vehicle at this dealership I was interested it. I had been in contact with the salesman via email and text messages and worked numbers on the vehicle I was interested in for two days. I had finally gotten numbers I was happy with and told them I wanted to purchase the vehicle but since I live out of town it would be a few days before I can come in. After settling on a number that was in the ballpark, even though they needed to see my trade in person for concrete numbers, we had both some idea of where my payments were going to be. After agreeing I was then told that what they quoted for my trade-in was now going to be lower because they thought my vehicle was a V-8 and after completing the paperwork they realize it’s a V-6. So at this point I was already a little frustrated but am an understanding person and know mistakes happen and was still interested in purchasing the vehicle. Knowing I have great credit I NEVER give consent for credit checks until I am 100% sure I’m going to purchase something. At this point I was still OK with Numbers and had planned on making a trip to get the vehicle and turn in my trade. Being confident in my purchase I went ahead and gave consent and completed a credit application. My fiancé also talked to the manager and gave him his card information and told him to charge $200 to his card as a deposit to hold the vehicle over the weekend on Thursday. Today is Monday, and this morning without a doubt my mind I was going to Houston to pick up my new car! I was then texted that the vehicle I wanted was sent to auction over the weekend.... umm what?! I am so frustrated that my credit was ran and also the manager never charged my fiancé’s card to hold the vehicle. If this would’ve been done it would’ve communicated to other salesman and managers that the vehicle was no longer available and that someone was coming to get it. At least one would assume this especially after running my credit application on top of it. So not only was the quote for my trade-in originally wrong which changes the price, my fiancé‘s request to deposit was never completed, my credit was ran and docked, and now the vehicle I was going to purchase is gone. I am extremely upset, frustrated, and disappointed. I know that my credit check cannot be reversed, and the car cannot come back, so the only one losing here is me. At the very least I believe I am owed an apology and explanation as to why this happened. I’m already upset because I take pride in my credit history but to not contact me for several hours after telling me the vehicle is gone after running my credit is wrong and unprofessional and I believe at the very least I am owed an apology and explanation. 😡 More

Financer still trying to negotiate the price of the car I have recommended this dealership to many family members, but this is the first time I came with a financer trying to tell me the price that was on I have recommended this dealership to many family members, but this is the first time I came with a financer trying to tell me the price that was on the window of the car was wrong , it's not the salesman fault. The overall price of the car was already negotiated. Why would a financer try to do that again? First bad experience I've had here. More