Northwest Chrysler Jeep Dodge - Texas

Failed to Deliver Failed to deliver the vehicle as promised. Failed to provide a loaner. Repeatedly promised to return my calls, but did not. Failed to provide pay-off Failed to deliver the vehicle as promised. Failed to provide a loaner. Repeatedly promised to return my calls, but did not. Failed to provide pay-off on current vehicle as promised. I'm getting billed for a vehicle I don't have. Worst dealership experience I've had. Brand Advocacy manager doesn't even return calls. More

Great experience My wife and I had a great experience. Ken Baker was very patient with us and did everything he could to get us the best vehicle that fit our needs. My wife and I had a great experience. Ken Baker was very patient with us and did everything he could to get us the best vehicle that fit our needs. More

Very helpful Great customer service and I would definitely recommend this to other people as well. Keep up the great work for everyone who helped out. Thank you. Great customer service and I would definitely recommend this to other people as well. Keep up the great work for everyone who helped out. Thank you. More

HONOR PRICE THAT IS ADVERTISED I will never go to this dealership again, they lost my business for good. I went on line to find a new truck, I found one I really liked, so I went on I will never go to this dealership again, they lost my business for good. I went on line to find a new truck, I found one I really liked, so I went on Saturday and talked to Mustafa Musa about we did discuss the price $44,294 that was advertised on the northwest dodge dealer website.he said that was price. I went up on Tuesday to get a value for my trade in, after being there a while,he comes back and tell the truck is $57,000 that is 13,000 more than the price that was advertised. I talk to the sales manager he told me they don't have to honor the price that was advertised. So I warn everybody to watch out for this shady dealership, I wouldn't trust them for scams they are doing that this dealership on the hard working people !!!!!#### More

New car purchase Great purchase experience from start to finish. Effective and quality customer service. The guy who when through all of the details of my truck was ve Great purchase experience from start to finish. Effective and quality customer service. The guy who when through all of the details of my truck was very helpful. My sales associate, Gary Phillips did an amazing job on finding my new automobile. I am very pleased with my purchase! More

Great sales and finance service Carol was very knowledgeable and helpful, the rain did not stop her from getting the truck I wanted. Moises worked to get the best financing and warr Carol was very knowledgeable and helpful, the rain did not stop her from getting the truck I wanted. Moises worked to get the best financing and warranty for me. The dealer also has fresh popcorn! More

Great service I was really impressed by the salesperson and the manager. Great job...they stayed later, worked hard, cleaned the vechicle, put in a tank of gas and I was really impressed by the salesperson and the manager. Great job...they stayed later, worked hard, cleaned the vechicle, put in a tank of gas and answered my numerous questions. More

Difficult to make appointment + arrogant service department I bought a brand new and very expensive Challenger from them. They seem to have forgotten it as they have to ask me the same questions every time I go I bought a brand new and very expensive Challenger from them. They seem to have forgotten it as they have to ask me the same questions every time I go in about the car's history. That's a minor thing. Their Service Department is beyond incompetent. From not having Nitrogen for months and totally messing up my tires and then refusing to refill the tires with Nitrogen because it's expensive to simply being very rude when asking to be educated about what work is being done to my car. I've been there 3 times and there is no way I am ever going back. More

Buy a new car Great dealership A lot of vehicle to choose from good knowledge and friendly staff specially Mr. Johnson very helpful give me a good direction hel Great dealership A lot of vehicle to choose from good knowledge and friendly staff specially Mr. Johnson very helpful give me a good direction help me make up my mind this is my first vehicle definitely not my last thank you More

Great experience Great customer service,friendly atmosphere staff was knowledgeable with vehicle features they make you thier #1 priority willing to work with pricing Great customer service,friendly atmosphere staff was knowledgeable with vehicle features they make you thier #1 priority willing to work with pricing to get you the best deal. More