Northwest Chrysler Jeep Dodge - Texas

Wasted My Time.. I agreed to come to your dealership right after work to sell my vehicle and buy a new one. I told your salesperson I had until 1 pm to take care of th I agreed to come to your dealership right after work to sell my vehicle and buy a new one. I told your salesperson I had until 1 pm to take care of the business at hand. I was there until almost 4 pm, and that's after working a 12 hour shift. Waited and waited for hours, then your salesperson comes and tell me they're not getting the call he wanted. With only 4 hours of sleep before my next shift, I was frustrated and mad as xxxx because of lack of sleep. And not getting the truck I wanted... More

NW Dodge - Horrible service department My Dodge Ram 1500 driver side door lock and handle were damaged beyond repair after an attempted break in. NORTHWEST DODGE service FAILED to tell me b My Dodge Ram 1500 driver side door lock and handle were damaged beyond repair after an attempted break in. NORTHWEST DODGE service FAILED to tell me body work was need in order to repair it correctly. Didn't bother to tell me they couldn't fix it right. But they could sure take $500 for a substandard repair. They changed the handle/lock. Gave it back to me with a loose door handle. When I brought it back to fix it, they tightened it slightly and said that's as good as it gets. NEVER TOLD ME BODY REPAIR WAS NEEDED TO FIX IT CORRECTLY. They also did a passenger airbag recall repair. Shoved the vent housing into the dashboard. Had to return to get that fixed. Also reinstalled the driver side door panel incorrectly after 2nd handle issue. Bowed out interior panel along the window ledge. I had to re-align it myself. THEN THEY ALSO FORGOT TO PUT A HUGE BOLT BACK INTO THE DOOR. Service manager, threw his service advisor under the bus, blaming him for not telling me body work was needed. AND they don't do body work there, so ASSUME they farm it out, charge you double and take their cut. THERE ARE PLENTY OF DODGE SERVICE DEALERS IN THE HOUSTON AREA. SAVE YOUR TIME, MONEY, AND GET A QUALITY REPAIR AT ANOTHER DEALER. NORTHWEST DODGE HAS SUB-STANDARD SERVICE TECHNICIANS, AND POOR MANAGEMENT THAT WON'T TAKE RESPONSIBILITY FOR THEIR MISTAKES. More

Disrespectful and Rude My boyfriend and I were given terrible customer service by this salesman. He didn't seem to care about anything we had to say when we were explaining My boyfriend and I were given terrible customer service by this salesman. He didn't seem to care about anything we had to say when we were explaining our situation and he barely communicated with us during the process. he asked very few questions and hesitated a lot when we answered him. It was our first time looking into new sales and we were looking for someone who could be honest and respectful at the same time. He was very arrogant and rude when it came to negotiating prices, instead of being straight forward. Yes things didn't come out the way we wanted and we were understanding, but the way he treated us was unacceptable. Customer service should always be a #1 priority in sales, even if the deal might not work out. The dealership is nice, but I'd go with a different salesman. One who actually cares about the person and the vehicle, not just the car. Also, it's impolite to throw someone's DL onto the table where they're sitting, you should probably give it to them in their hand, like they gave it to you. It's just common courtesy. More

Negligent services I took my Car for transmission repair in June. An one day job turn into three week. When I took car home and opened the hood, I saw an uncounted trans I took my Car for transmission repair in June. An one day job turn into three week. When I took car home and opened the hood, I saw an uncounted transmission with three thumb size bolts sitting on top of transmission. Had I not opened the hood to inspect, it would have cause severe injuries or fatalities. More

Derrick is a great salesman but Derrick help my wife and I get into a 2017 Dodge Durango! Really was helpful and worked hard to get the deal done. However, our new Durango was delive Derrick help my wife and I get into a 2017 Dodge Durango! Really was helpful and worked hard to get the deal done. However, our new Durango was delivered with only one key fob and after a week, I have only heard back once from Derrick regarding the additional fob. This is why I cannot give Derrick better than a 3 Star rating. Follow up is everything thing in retaining my business. More

Professional Awesome. Excellent customer service they were precise and straight forward. They did exactly what they said they would do and more. Great experience I Awesome. Excellent customer service they were precise and straight forward. They did exactly what they said they would do and more. Great experience I've already referred several people and they love them as well More

AWESOME DEALERSHIP!!!! Would come back to the place over and over again! Got a great deal! Service and sales are nice and helpful all the way from start to finish! Would come back to the place over and over again! Got a great deal! Service and sales are nice and helpful all the way from start to finish! More

Failed to Deliver Failed to deliver the vehicle as promised. Failed to provide a loaner. Repeatedly promised to return my calls, but did not. Failed to provide pay-off Failed to deliver the vehicle as promised. Failed to provide a loaner. Repeatedly promised to return my calls, but did not. Failed to provide pay-off on current vehicle as promised. I'm getting billed for a vehicle I don't have. Worst dealership experience I've had. Brand Advocacy manager doesn't even return calls. More

Great experience My wife and I had a great experience. Ken Baker was very patient with us and did everything he could to get us the best vehicle that fit our needs. My wife and I had a great experience. Ken Baker was very patient with us and did everything he could to get us the best vehicle that fit our needs. More

Very helpful Great customer service and I would definitely recommend this to other people as well. Keep up the great work for everyone who helped out. Thank you. Great customer service and I would definitely recommend this to other people as well. Keep up the great work for everyone who helped out. Thank you. More