Northwest Chrysler Jeep Dodge - Texas

Negligent services I took my Car for transmission repair in June. An one day job turn into three week. When I took car home and opened the hood, I saw an uncounted trans I took my Car for transmission repair in June. An one day job turn into three week. When I took car home and opened the hood, I saw an uncounted transmission with three thumb size bolts sitting on top of transmission. Had I not opened the hood to inspect, it would have cause severe injuries or fatalities. More

Derrick is a great salesman but Derrick help my wife and I get into a 2017 Dodge Durango! Really was helpful and worked hard to get the deal done. However, our new Durango was delive Derrick help my wife and I get into a 2017 Dodge Durango! Really was helpful and worked hard to get the deal done. However, our new Durango was delivered with only one key fob and after a week, I have only heard back once from Derrick regarding the additional fob. This is why I cannot give Derrick better than a 3 Star rating. Follow up is everything thing in retaining my business. More

Professional Awesome. Excellent customer service they were precise and straight forward. They did exactly what they said they would do and more. Great experience I Awesome. Excellent customer service they were precise and straight forward. They did exactly what they said they would do and more. Great experience I've already referred several people and they love them as well More

AWESOME DEALERSHIP!!!! Would come back to the place over and over again! Got a great deal! Service and sales are nice and helpful all the way from start to finish! Would come back to the place over and over again! Got a great deal! Service and sales are nice and helpful all the way from start to finish! More

Failed to Deliver Failed to deliver the vehicle as promised. Failed to provide a loaner. Repeatedly promised to return my calls, but did not. Failed to provide pay-off Failed to deliver the vehicle as promised. Failed to provide a loaner. Repeatedly promised to return my calls, but did not. Failed to provide pay-off on current vehicle as promised. I'm getting billed for a vehicle I don't have. Worst dealership experience I've had. Brand Advocacy manager doesn't even return calls. More

Great experience My wife and I had a great experience. Ken Baker was very patient with us and did everything he could to get us the best vehicle that fit our needs. My wife and I had a great experience. Ken Baker was very patient with us and did everything he could to get us the best vehicle that fit our needs. More

Very helpful Great customer service and I would definitely recommend this to other people as well. Keep up the great work for everyone who helped out. Thank you. Great customer service and I would definitely recommend this to other people as well. Keep up the great work for everyone who helped out. Thank you. More

HONOR PRICE THAT IS ADVERTISED I will never go to this dealership again, they lost my business for good. I went on line to find a new truck, I found one I really liked, so I went on I will never go to this dealership again, they lost my business for good. I went on line to find a new truck, I found one I really liked, so I went on Saturday and talked to Mustafa Musa about we did discuss the price $44,294 that was advertised on the northwest dodge dealer website.he said that was price. I went up on Tuesday to get a value for my trade in, after being there a while,he comes back and tell the truck is $57,000 that is 13,000 more than the price that was advertised. I talk to the sales manager he told me they don't have to honor the price that was advertised. So I warn everybody to watch out for this shady dealership, I wouldn't trust them for scams they are doing that this dealership on the hard working people !!!!!#### More

New car purchase Great purchase experience from start to finish. Effective and quality customer service. The guy who when through all of the details of my truck was ve Great purchase experience from start to finish. Effective and quality customer service. The guy who when through all of the details of my truck was very helpful. My sales associate, Gary Phillips did an amazing job on finding my new automobile. I am very pleased with my purchase! More

Great sales and finance service Carol was very knowledgeable and helpful, the rain did not stop her from getting the truck I wanted. Moises worked to get the best financing and warr Carol was very knowledgeable and helpful, the rain did not stop her from getting the truck I wanted. Moises worked to get the best financing and warranty for me. The dealer also has fresh popcorn! More