Northwest Chrysler Jeep Dodge - Texas

Hopefully the management will read this I dropped off my Jeep Wrangler unlimited late in the afternoon at the dealership service center. I had to hunt down and find a service writer (only on I dropped off my Jeep Wrangler unlimited late in the afternoon at the dealership service center. I had to hunt down and find a service writer (only one on duty) and wait for him to finish his personal conversation. Then it took 30 minutes for 2 warranty items to be written up which at that point was still acceptable. When he laughed when i asked about the reserved vehicle and told me they take reservations 3 weeks in advance to be available and that they were out of rental vehicles that was when i started to get upset. But to top it off they said oh go over to the Nissan dealership they have plenty and all you have to do is climb over 2 fences and through the bushes to get to their dealership that is when I understand why the service department is so screwed up. Also when I talked with the Nissan folks they said that this happens all the time and is why they have so many crossover customers. Then the topper came when the service writer could not give me a firm date on when they will be able to service my vehicle and it will take about a week. Totally ridiculous. Poor management and it is obvious that no one cares about the customer. More

Great customer service! Staff there is very friendly, extremely nice and helpful! Salesmen worked hard on getting me a good deal and they did! I would recommend this dealersh Staff there is very friendly, extremely nice and helpful! Salesmen worked hard on getting me a good deal and they did! I would recommend this dealership to a friend! More

Excellent Experience John W in used sales was excellent. I was 5 hours away and he promptly responded to any and all info and picture request to ensure I was satisfied wit John W in used sales was excellent. I was 5 hours away and he promptly responded to any and all info and picture request to ensure I was satisfied with the vehicle before I made the trip. The price was fair and there was no dealership numbers gaming, just honest fair negotiation and before I knew it I was in the new vehicle. Can't thank them enough. More

New Vehicle NW Dodge Sales and Finance Staff are cordial and no nonsense. They are down to earth and will give you good service. No haggling over prices. My ha NW Dodge Sales and Finance Staff are cordial and no nonsense. They are down to earth and will give you good service. No haggling over prices. My hats off to Dax in sales and Dalton in Finance. Awesome guys! Highly recomend the Dealership. More

Very very satisfied Carole Alomepe was very helpful and loved the way she treated us. I would recommend her 100% . My husband and I are very satisfied customers. Carole Alomepe was very helpful and loved the way she treated us. I would recommend her 100% . My husband and I are very satisfied customers. More

Great so far I know Jeff Taylor. I feel that he well do me and fare. Others that we are working with are very eager to help us I know Jeff Taylor. I feel that he well do me and fare. Others that we are working with are very eager to help us More

Great service manager, Mr. Macias is the best!!! Mr. Marcias at Northwest Dodge is the best SR. Service manger I have ever done business with. He took care of my vehicle. His attitude is awesome! Mr. Marcias at Northwest Dodge is the best SR. Service manger I have ever done business with. He took care of my vehicle. His attitude is awesome! I have never had a better experience at any other dealership. This guy is for sure a keeper. An asset to Northwest Dodge!! More

Auto purchase We dealt with Ed he was amazing. Financing and making numbers happen were amazing also. They made sure to make us happy customers and that we were at We dealt with Ed he was amazing. Financing and making numbers happen were amazing also. They made sure to make us happy customers and that we were at ease while the process took place. Couldn't ask for better experience with car dealership. They were not deceiving like 95% of dealers when discussing price and where you wanted to be in payments over phone we had same numbers we were told over phone when we arrived. More

new dodge 3500 6.7 limited motor damage do to poor service i had first 4 services done at northwest dodge and their failure to recommend services needed they were busy doing call backs that paid more. as a res i had first 4 services done at northwest dodge and their failure to recommend services needed they were busy doing call backs that paid more. as a result i was unaware of the impending disaster i was about to have now truck needs $5000.00 in repairs and they refused to warranty and admit their failures and even lied to Chrysler rep trying to solve why new truck blown up when all services done at northwest dodge and as a result of Manny lies to rep saying i had 2 services not 4 they deny my warranty. Matt from service said i should have read owners manual. So i asked why they deny me she told me i only had 2 services not 4. i told her i have copy of receipts proving this . she said if i did that would prove they are lieing and now they are reviewing the facts after i immediately sent in receipts . ( lesson here keep all receipts when dealing with liars in service ) or you will be screwed at every turn. i will repost the results. please at all cost stay as far from northwest dodge unless you have $70,000.00 to waiste on vehicle that will be worthless in a year. i am contacting Ken Graft the owner in a minute. i hope this helps others ( as of 9-22-16 truck still in shop total pricre is $6800. plus in parts in labor still no response from northwest dodge ) do not use this dealership for anything it does not matter how good thier sales department is if they will now service vehicle properly or advise you of future services needed then they lie to chrysker and say you never had service work you will end up with a blown up vehicle like me and parts not available i will be lucky if still in business next week. i will take them to court and sue them to recover all losses caused by thier negligence i dont know how they even have a service department ( ps with in 1 month of tire rotation now missing both front hubcaps not reinstalled properly ) the cost dont seem to end i bought my vehicle new with 57 miles and put $20000 down and traded in mint 2012 dodge hemi so if they treat me like this what chance do you have More

Great compassion and customer service Marin Chiaramonte at northwest Dodge is great person who cares about her customers. I love her attention and attitude towards her job and customer ser Marin Chiaramonte at northwest Dodge is great person who cares about her customers. I love her attention and attitude towards her job and customer service. More