Northwest Chrysler Jeep Dodge - Texas

Auto purchase We dealt with Ed he was amazing. Financing and making numbers happen were amazing also. They made sure to make us happy customers and that we were at We dealt with Ed he was amazing. Financing and making numbers happen were amazing also. They made sure to make us happy customers and that we were at ease while the process took place. Couldn't ask for better experience with car dealership. They were not deceiving like 95% of dealers when discussing price and where you wanted to be in payments over phone we had same numbers we were told over phone when we arrived. More

new dodge 3500 6.7 limited motor damage do to poor service i had first 4 services done at northwest dodge and their failure to recommend services needed they were busy doing call backs that paid more. as a res i had first 4 services done at northwest dodge and their failure to recommend services needed they were busy doing call backs that paid more. as a result i was unaware of the impending disaster i was about to have now truck needs $5000.00 in repairs and they refused to warranty and admit their failures and even lied to Chrysler rep trying to solve why new truck blown up when all services done at northwest dodge and as a result of Manny lies to rep saying i had 2 services not 4 they deny my warranty. Matt from service said i should have read owners manual. So i asked why they deny me she told me i only had 2 services not 4. i told her i have copy of receipts proving this . she said if i did that would prove they are lieing and now they are reviewing the facts after i immediately sent in receipts . ( lesson here keep all receipts when dealing with liars in service ) or you will be screwed at every turn. i will repost the results. please at all cost stay as far from northwest dodge unless you have $70,000.00 to waiste on vehicle that will be worthless in a year. i am contacting Ken Graft the owner in a minute. i hope this helps others ( as of 9-22-16 truck still in shop total pricre is $6800. plus in parts in labor still no response from northwest dodge ) do not use this dealership for anything it does not matter how good thier sales department is if they will now service vehicle properly or advise you of future services needed then they lie to chrysker and say you never had service work you will end up with a blown up vehicle like me and parts not available i will be lucky if still in business next week. i will take them to court and sue them to recover all losses caused by thier negligence i dont know how they even have a service department ( ps with in 1 month of tire rotation now missing both front hubcaps not reinstalled properly ) the cost dont seem to end i bought my vehicle new with 57 miles and put $20000 down and traded in mint 2012 dodge hemi so if they treat me like this what chance do you have More

Great compassion and customer service Marin Chiaramonte at northwest Dodge is great person who cares about her customers. I love her attention and attitude towards her job and customer ser Marin Chiaramonte at northwest Dodge is great person who cares about her customers. I love her attention and attitude towards her job and customer service. More

Devin was cool Devin was awesome finance people were awesome manage they were awesome this is overall a great experience they'll give you the right car for the right Devin was awesome finance people were awesome manage they were awesome this is overall a great experience they'll give you the right car for the right price highly recommend More

It was great Fast and easy I would go to northwest dodge and get my net car and will send friend and family. Carole and Jon made our experience wonderful thank you Fast and easy I would go to northwest dodge and get my net car and will send friend and family. Carole and Jon made our experience wonderful thank you guys for making our car buying experience simple and easy More

Good experience! We had a very good experience at the dealership buying a used car. The sales person Marco Ramos was very helpful during the whole process. We had a very good experience at the dealership buying a used car. The sales person Marco Ramos was very helpful during the whole process. More

Awesome Carol is amazing. She rocks!!! Carol works very hard for her customers. I found it extra special when she called me last month to wish me happy birth Carol is amazing. She rocks!!! Carol works very hard for her customers. I found it extra special when she called me last month to wish me happy birthday. More

Jeep Sahara Purchase This was probably the easiest and quickest vehicle purchase I've ever made. Extremely pleased. Thank you so much for squeezing us in so late in the da This was probably the easiest and quickest vehicle purchase I've ever made. Extremely pleased. Thank you so much for squeezing us in so late in the day and taking such good care of me. More

New truck Ed our sales person was the best ever. Highly recommended and very knowledgeable. Will work getting the best deal for you. Would definitely see Ed aga Ed our sales person was the best ever. Highly recommended and very knowledgeable. Will work getting the best deal for you. Would definitely see Ed again More

Best experience I've ever had at a dealership!! Dannie Berry was my salesman and his manager Bob Williams were unbelievable; had a great sense of humor, honest & helpful.....you don't find that too Dannie Berry was my salesman and his manager Bob Williams were unbelievable; had a great sense of humor, honest & helpful.....you don't find that too often at a dealership! Jonathan Williams was my finance manager he was quick, knew his job, sweet & helpful as well. Karen Quintanilla helped me figure out all my devices in my vehicle, very patient & fully explained everything in detail. To top it off I contacted an online assistant to help figure out the managers name, Elizabeth, she was awesome too!! Everyone was amazing!!! The fact I drove across town didn't bother me a bit with the service I received! I would recommend this location to EVERYONE!! More