Northwest Chrysler Jeep Dodge - Texas

Great sales team. Friendly staff. From the moment we stepped out of our car we were greeted and had a great experience. The buying process was so easy and hassle free. We would defini From the moment we stepped out of our car we were greeted and had a great experience. The buying process was so easy and hassle free. We would definitely recommend anyone looking for a new jeep More

Excellent customer service Though we did not purchase a vehicle with Dodge, when we start looking for a truck again we will definitely be back. Michael Cruse showed us a beautif Though we did not purchase a vehicle with Dodge, when we start looking for a truck again we will definitely be back. Michael Cruse showed us a beautiful Ram pick up truck and 2 SUVs. He was helpful and informative without being pushy. The manager was also helpful. The overall experience was positive. I highly recommend NW if you are in the market for a dodge or jeep. More

Bought new car We bought a new car and Gary our Saleperson was a tremendous help! He made sure we were taken care of all the way through the entire sell. We bought a new car and Gary our Saleperson was a tremendous help! He made sure we were taken care of all the way through the entire sell. More

Hopefully the management will read this I dropped off my Jeep Wrangler unlimited late in the afternoon at the dealership service center. I had to hunt down and find a service writer (only on I dropped off my Jeep Wrangler unlimited late in the afternoon at the dealership service center. I had to hunt down and find a service writer (only one on duty) and wait for him to finish his personal conversation. Then it took 30 minutes for 2 warranty items to be written up which at that point was still acceptable. When he laughed when i asked about the reserved vehicle and told me they take reservations 3 weeks in advance to be available and that they were out of rental vehicles that was when i started to get upset. But to top it off they said oh go over to the Nissan dealership they have plenty and all you have to do is climb over 2 fences and through the bushes to get to their dealership that is when I understand why the service department is so screwed up. Also when I talked with the Nissan folks they said that this happens all the time and is why they have so many crossover customers. Then the topper came when the service writer could not give me a firm date on when they will be able to service my vehicle and it will take about a week. Totally ridiculous. Poor management and it is obvious that no one cares about the customer. More

Great customer service! Staff there is very friendly, extremely nice and helpful! Salesmen worked hard on getting me a good deal and they did! I would recommend this dealersh Staff there is very friendly, extremely nice and helpful! Salesmen worked hard on getting me a good deal and they did! I would recommend this dealership to a friend! More

Excellent Experience John W in used sales was excellent. I was 5 hours away and he promptly responded to any and all info and picture request to ensure I was satisfied wit John W in used sales was excellent. I was 5 hours away and he promptly responded to any and all info and picture request to ensure I was satisfied with the vehicle before I made the trip. The price was fair and there was no dealership numbers gaming, just honest fair negotiation and before I knew it I was in the new vehicle. Can't thank them enough. More

New Vehicle NW Dodge Sales and Finance Staff are cordial and no nonsense. They are down to earth and will give you good service. No haggling over prices. My ha NW Dodge Sales and Finance Staff are cordial and no nonsense. They are down to earth and will give you good service. No haggling over prices. My hats off to Dax in sales and Dalton in Finance. Awesome guys! Highly recomend the Dealership. More

Very very satisfied Carole Alomepe was very helpful and loved the way she treated us. I would recommend her 100% . My husband and I are very satisfied customers. Carole Alomepe was very helpful and loved the way she treated us. I would recommend her 100% . My husband and I are very satisfied customers. More

Great so far I know Jeff Taylor. I feel that he well do me and fare. Others that we are working with are very eager to help us I know Jeff Taylor. I feel that he well do me and fare. Others that we are working with are very eager to help us More

Great service manager, Mr. Macias is the best!!! Mr. Marcias at Northwest Dodge is the best SR. Service manger I have ever done business with. He took care of my vehicle. His attitude is awesome! Mr. Marcias at Northwest Dodge is the best SR. Service manger I have ever done business with. He took care of my vehicle. His attitude is awesome! I have never had a better experience at any other dealership. This guy is for sure a keeper. An asset to Northwest Dodge!! More