Northwest Chrysler Jeep Dodge - Texas

Bad, just bad Terrible experience, I was sold a car that was supposed to go to auction, on my way home my check engine light came on so I brought it back, they orig Terrible experience, I was sold a car that was supposed to go to auction, on my way home my check engine light came on so I brought it back, they originally REFUSED to fix my car. After calling the corporate office, they finally tried to fix it. Now after OVER A MONTH of being in a loaner, because it took THEM so long I'm having to refinance. Now I'm being told that I can't get my car unless I put an additional 3k down on top of the 2.5k I already put down a month ago. Do not buy from these people, you will ge USED. Trying to get my hands on an additional 3k now because now I'm in a loaner car with no time to go find something else. I wish I had never came here. If I could walk home I would. More

In and out in two hours I selected truck thru Costco. Dealer arranged meeting. I Got exactly the truck I wanted at a good price. Entire experience, paperwork included, took j I selected truck thru Costco. Dealer arranged meeting. I Got exactly the truck I wanted at a good price. Entire experience, paperwork included, took just two hours from Hello to Congratulations. Thank you. More

Service Department My fiancé called to have my 2014 Challenger serviced because my ABS and Traction Control lights are on. From what I read , my wheel sensors probably n My fiancé called to have my 2014 Challenger serviced because my ABS and Traction Control lights are on. From what I read , my wheel sensors probably need to be replaced which everyone on the blogs said is somewhat easy. My car is still under warranty so I want to make sure a Dodge Dealer took care of this issue. I don't remember who my fiancé talked to, but the guy told him, I'd have to leave my car there for 3-4 days and they could not schedule a time for us to just drop off my car and pick it up. They also told him they would not provide a loaner car. This is the absolute WORSE customer service. Total BS. I was looking at buying a new 2016 RT Durango from them or Tomball Dodge, but it certainly won't be from this inconsiderate business. Tomball Dodge scheduled an appointment for me to drop off my car and said they will try to get me a loan car if it takes longer than promised. Thanks Northwest for making the new car buying process easier for me. More

Great Oil Change Service The dealer provides fast service at a good value. Walk in oil change, tire rotation and wash in under 45 minutes. There package of 3 synthetic oil cha The dealer provides fast service at a good value. Walk in oil change, tire rotation and wash in under 45 minutes. There package of 3 synthetic oil changes with wash and rotation only $145 bucks. More

Great customer service! We had a wonderful overall experience at Northwest Chrysler, Jeep, Dodge, and Ram dealership!!! And we owe that experience to the best sales rep. Kayl We had a wonderful overall experience at Northwest Chrysler, Jeep, Dodge, and Ram dealership!!! And we owe that experience to the best sales rep. Kaylum Fontenot and the new sales manager!!! Oh and the Jeep Grand Cherokee Laredo 75th anniversary is just perfect!!:) More

Dealership Review Great service and great deals! I've purchased two vehicles from there and would definitely recommend making this your first stop for a new or used veh Great service and great deals! I've purchased two vehicles from there and would definitely recommend making this your first stop for a new or used vehicle! A special thanks to Marion Chiaramonte, Dalton Tuley, and Patrick Kaczmarski. Marion is in the service department, she has a great attitude and is very attentive and accommodating. Dalton is in the financing department, he also has a great attitude and makes the financial aspect of the process quick and painless. Patrick is in Sales, great guy and very personable! He made sure we were very well taken care of and even drove to another dealership so we could see a vehicle we were interested in. Great Job guys, keep it up!! More

Friendly environment Good dealership to go and buy a car, friendly environment great people quick and easy, recommend Carole for sales, gave me a good deal on my new truck Good dealership to go and buy a car, friendly environment great people quick and easy, recommend Carole for sales, gave me a good deal on my new truck More

Ed Kristek is exceptionally helpful I've purchased two Ram 1500 trucks from Ed Kristek at Northwest Dodge over the last two years, with my most recent purchase taking place in May of thi I've purchased two Ram 1500 trucks from Ed Kristek at Northwest Dodge over the last two years, with my most recent purchase taking place in May of this year (2016). Ed is exceptionally knowledgeable, helpful, forthright and honest. He is, by far, the best salesman I've ever dealt with (and I've purchased 9 vehicles in my life, including the 2 from Ed). He doesn't apply pressure, takes the time to understand your needs (I have a back condition that requires a certain form of seat) and will bend over backwards to ensure that you are satisfied with your purchase. He will continue to get my business any time I'm in need of a new vehicle. More

Car Purchase Pete helped me tremendously throughout the car buying experience and worked to get me in the exact car I wanted. He was courteous and professional thr Pete helped me tremendously throughout the car buying experience and worked to get me in the exact car I wanted. He was courteous and professional throughout. Pete went out of his way to help me find the perfect Challenger. More

Dealership who cares for the customer wants and needs. I do appreciate Pete for being so patient with me on my dream car and not trying to sell me anything to make a sale, we are still in negotiations on t I do appreciate Pete for being so patient with me on my dream car and not trying to sell me anything to make a sale, we are still in negotiations on the right color, for me and my family. More