Northwest Chrysler Jeep Dodge - Texas

Battery light issue Thank you Eric for being upfront and honest!! Eric listened to me- discussed potential outcomes and delivered. Appreciate it. The only thing I recomme Thank you Eric for being upfront and honest!! Eric listened to me- discussed potential outcomes and delivered. Appreciate it. The only thing I recommend is for dodge to visit a discussion around an after hour shuttle. Everyone is not from Houston with family to pickup and everyone does not trust uber. Service the customer overall. Great job Eric! More

Good first time buyer experience Ayesha D was very knowledgeable and friendly. She did her very best to make sure I walked out happy with the vehicle I was looking for. Ayesha D was very knowledgeable and friendly. She did her very best to make sure I walked out happy with the vehicle I was looking for. More

Total waste of my time, not even worth 1 star (poor) First let me say that I have bought 3 vehicles from North West Doge in the past and have been up to this point delighted with the service, that all ch First let me say that I have bought 3 vehicles from North West Doge in the past and have been up to this point delighted with the service, that all changed this week . My story I searched the Internet for a trade in price on my car , because It is a high dollar/ low volume car, an online quote was not possible. The very next day I get a call from Richard Farenhold of North West Dodge asking if I still had the car because he had a Client that wants the exact car , he had been looking for this car for months and it was at the top of his "need to buy" list After meeting with Richard, I spend 4 hrs waiting for them to give me a quote, the alarm bells should have rang at this point , evetially I received an acceptable quote and apologies for the delay as they were waiting for replies from other dealerships !!!!! So there was no "Client" that wanted to buy this exact car, it was just punted out to all the high end dealerships. Finally we agree I would transfer the car to them on Thursday (today) After completing and signing all the required paperwork and the document reviewed by Grant Rhine (USAA Manager) all that's left to do is to get the exact mileage (a few miles different than Monday) I grab a coffee outside when Grant comes out and said that he had just been called by his "Big boss" and that he had been told not to buy my car and that his boss had "cut his legs off from under him", nothing he could do. No explaination was offered or given . There is a level of emotion attached to any car, I was already stressed at letting my dream car go earlier than expected, the very last thing I needed was this additional stress. Would I use North West Dodge again ? Resounding NO , they were in my opinion, economical with the truth from the start, being told by Richard that he had spending authority up to 15 million dollars earlier today sticks in my throat. Anyone considering either a trade in or buying a car from North West Dodge ? In my opinion, forget it After speaking to another dealership and relaying this story, he said yeah I'm really sorry you had this experience, I've heard similar stories before when dealing with North West Dodge So it's probably not just me "We hear you" is the current spin from Dodge , how about you change that North West Dodge to "We don't care how much we mess you around, because we are so financially strapped right now we can't afford your car" That' I s just my unsubstantiated opinion. Yet they still punt out the rough and ready Viper for >$145k I really hope that the Chrysler head office reads this and are suitably embarrassed, but I doubt they will be either allowed to see it or give a flying F about this discraceful event. To say I'm extremely angry is an understatement. More

Bought a NEW journey. Leaking oil from week 1 going on 8 mon Oil leaking from week 1. Going on 8 mons now have gotten no where. Chrysler manufacturer is just as bad. No one knows what to do. Who to contact. They Oil leaking from week 1. Going on 8 mons now have gotten no where. Chrysler manufacturer is just as bad. No one knows what to do. Who to contact. They want to use my warranty and replace my engine. Basically im paying for their lemon. I want to get a group of unsatisfied customers with the rude service dept. Their fraud investigated. Completely disgusted. Not one apology, not one call from a lead manager. Just told to top off my oil ever gas fill up to fix my problem. More

Horrible buying experience When it takes 4 trips to the dealership to purchase the vehicle because of misleading information, wrong year typed on the contract only to return to When it takes 4 trips to the dealership to purchase the vehicle because of misleading information, wrong year typed on the contract only to return to sign everything all over again, sale price of the vehicle changing on every return visit (due to the dealership) and a 3 hour waiting time for an oil change...........it's time to move on to another certified Dodge Dealership. More

Great experience Was looking for a very specific trade in deal. Knew the car I wanted and they had the exact model, great deal, super service and the sales manager, Ke Was looking for a very specific trade in deal. Knew the car I wanted and they had the exact model, great deal, super service and the sales manager, Kevin, made it quick and easy. More

Very helpful and nice I was pleased at how quick it took and how helpful and nice they were in assisting me with my purchase. It's my third purchase from them today. I was pleased at how quick it took and how helpful and nice they were in assisting me with my purchase. It's my third purchase from them today. More

Great customer service Kevin, Tin, and Johnathan all helped me. Great service. I didn't have to wait long and they were very professional. I would definitely recommend anyon Kevin, Tin, and Johnathan all helped me. Great service. I didn't have to wait long and they were very professional. I would definitely recommend anyone to them! More

Craig was a great salesman Dealership kept in contact and worked to close a good deal. Craig was a big help all along the way. Would return to this dealership. Dealership kept in contact and worked to close a good deal. Craig was a big help all along the way. Would return to this dealership. More

Service center Went for a oil change got there at 7.00 am got out at 10.15am service dept was very rude and act like the did not want to help at all. Went for a oil change got there at 7.00 am got out at 10.15am service dept was very rude and act like the did not want to help at all. More