Northwest Chrysler Jeep Dodge - Texas

Outstanding Northwest Dodge has helped me twice now with a truck and SUV. John Prince is awesome. Ask for him. Both times have gone very smooth. Northwest Dodge has helped me twice now with a truck and SUV. John Prince is awesome. Ask for him. Both times have gone very smooth. More

experts in wasting your time I took my truck to northwest dodge for lube service like 4 or 5 times but that's it I will never go there again No matter if you have an appointment I took my truck to northwest dodge for lube service like 4 or 5 times but that's it I will never go there again No matter if you have an appointment or you just put your vehicle in line at 6am and wait for them to open at 7am (so you be the first one) they still going to take at least 2 hours to change your oil and on top of that they always have this sad unhappy bossy face they talk to you like you're asking them money not a customer who is there to spend money and expect a good service anyways I purchased one of their service packages which includes 3 oil changes 3 tire rotation and 3 car wash but this is the second time I take my truck there and have to wait for more than 2 hours to find that they didn't wash the truck or rotate the tires because as they claim the tires don't need to be rotate and they don't have enough time to wash the truck finally today when I asked them about the report the receipt that shows what service they performed on my truck and to provide the remaining balance of my service package they said the printer is not working and the cashier has already left Don't go to northwest dodge and probably no one including my stupid xxx should buy a dodge in the first place. More

Great service in and out with min wait great dealership very helpful people great waiting area lots of help good coffee pot information I always use the same ser in and out with min wait great dealership very helpful people great waiting area lots of help good coffee pot information I always use the same service writer she is great More

Bob Williams is the BEST We had a great experience at Northwest Dodge. Bob is a great guy. Not a typical salesman. He is not pushy and genuinely wants to help. We went there t We had a great experience at Northwest Dodge. Bob is a great guy. Not a typical salesman. He is not pushy and genuinely wants to help. We went there twice. The first time helped us and spent all day trying to get us taken care of. We just couldn't buy at that time. He followed up regardless. Then are car got flooded in the cypress area and we had no choice. He remembered are needs and wants 3 months later and was able to get us where we needed to be. I finally got the Challenger of my dreams. Thanks Bob Williams at Northwest Dodge! More

Great My service advisor was great her name is Marion Chiaramonte her attention to detail was great as well, she was patience with me as well as the mechani My service advisor was great her name is Marion Chiaramonte her attention to detail was great as well, she was patience with me as well as the mechanic who worked on the vehicle More

great Great customer service, they will work with what you feel comfortable with consider all options and leave with a smile and relief. I left happy Great customer service, they will work with what you feel comfortable with consider all options and leave with a smile and relief. I left happy More

Ed Kristek is The Man Although I can assume that all or most of the Northwest Dodge employees are as thoughtful, diligent and dedicated to their profession as was Mr. Krist Although I can assume that all or most of the Northwest Dodge employees are as thoughtful, diligent and dedicated to their profession as was Mr. Kristek, I credit his work and efforts for the great purchase I was able to make. Northwest Dodge should have more sales persons like Mr. Kristek. The key to my appreciation of Ed's value to Northwest Dodge is NOT just what he did for me before the sale (helping to find the right truck, putting me with the right sales persons, informing me on the various qualities of my truck, etc), but what he did AFTER I had made my purchase. Ed continued to help me with minor repairs to the truck, finding me with after market vendors for spraying my bed liner, and also giving me ideas about how to maintain and protect my truck to ensure it will last and give me the best value. Mr. Kristek is a very hard working and honest sales person, and based on the negative experiences I had in looking for a truck before I arrived at NW Dodge, that is a rare combination. Thanks again, Ed. I will be back. More

Poor service department They have had my car for over a week and it is nowhere near complete. All I brought it in for is a fog light and squeak noise from exhaust. Took 4 day They have had my car for over a week and it is nowhere near complete. All I brought it in for is a fog light and squeak noise from exhaust. Took 4 days for me to get a loaner. From the looks of it my car is going to be there another week. Called the service manager but he has not called me back. More

Great buying experience. Northwest Dodge dealership made my auto purchase very streamlined and simple. The staff wasn't pushy or rude. I found a vehicle on their website and t Northwest Dodge dealership made my auto purchase very streamlined and simple. The staff wasn't pushy or rude. I found a vehicle on their website and the dealership was very quick to contact me via email and extremely helpful will all my questions. They even took more pictures of the car I was interested in and texted them to me. I couldn't recommend this dealership enough to anyone looking for a new or used car! More

Great customer service! I am a repeat customer of NW Dodge and would highly recommend this dealership. Great customer service with a smile and a hand shake. I love my depen I am a repeat customer of NW Dodge and would highly recommend this dealership. Great customer service with a smile and a hand shake. I love my dependable Ram 1500 and will go back to NW Dodge in the future. More