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Northwest Chrysler Jeep Dodge - Texas
Houston, TX
1,107 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,107 reviews
October 01, 2014
Terrible Service I made an appointment to take my Chrysler 300 in for a timing chain recall, airbag light "on" and tapping noise in the engine. I told them to rotate I made an appointment to take my Chrysler 300 in for a timing chain recall, airbag light "on" and tapping noise in the engine. I told them to rotate the tires, change the oil and do a state inspection while the car was in. Long-story-short, two weeks later they had only done the inspection on the car and were not going to even start working on my car until the next week. Why did they even take my car if they weren't going to work on it for weeks? They have a sign in their show room that states among other things, "I will be very sensitive of my customers time." This is simply not the case. My car rental during the first week was $620. They took care of the second week. I picked-up the car at the start of the third week having only the state inspection done. I'm not sure if its incompetence or just bad customer service but I could not take it any more. Obviously they don't have their act together an I don't want idiots like this working on my car. I highly recommend that you do not use these guys. Total cost of this experience $660. More
by barry
Employees Worked With
Ray Hernandez
September 22, 2014
Will Recommend We had a great experience at the dealership. Everyone was kind and Brandon was AWESOME! Even when both of my kids were getting restless everyone under We had a great experience at the dealership. Everyone was kind and Brandon was AWESOME! Even when both of my kids were getting restless everyone understood! I will definately be back and I will send anyone else who is looking for a vehicle there as well! More
by JameeG
Employees Worked With
BRANDON BOGLE
September 11, 2014
Vehicle Purchase I was very pleased with my purchase and and the service of both Maggi Prokos (Internet Sales Manager) and Billy Knight (Finance Manager). Even though I was very pleased with my purchase and and the service of both Maggi Prokos (Internet Sales Manager) and Billy Knight (Finance Manager). Even though it was not all smooth sailing they both worked with me and was able to get things all smoothed out and I ended up a very satisfied customer. More
by Sheryl Birch
Employees Worked With
Maggi Prokos, Billy Knight
September 01, 2014
Totally exceeded my expectations My husband and I returned to Northwest Dodge to purchase our second new Jeep. I'm so glad we did. Brandon helped us get more than we expected for t My husband and I returned to Northwest Dodge to purchase our second new Jeep. I'm so glad we did. Brandon helped us get more than we expected for the amount we wanted to spend. It was the easiest, fastest, and most pleasurable car buying experience of my life. More
by DKoontz
Employees Worked With
Brandon
August 13, 2014
Surprisingly Exceeded My Expectations! I'm not afraid to say that I shopped around a lot before settling on a Challenger at this dealership. From the start Markeith, the internet salesman, I'm not afraid to say that I shopped around a lot before settling on a Challenger at this dealership. From the start Markeith, the internet salesman, was very outgoing and honest. He and Moises definitely went above and beyond to make this purchase smooth and as painles as possible. As a first time buyer I can say that any anxiety I had quickly disappeared seeing how much these guys worked on getting me a great deal on a car I had always wanted. Two thumbs up, five stars, 10/10, yada yada yada this place is fantastic. More
by dmarrufo2
Employees Worked With
Markeith, Moises, Shannon (?)
August 10, 2014
Great Friendly Service Because of my salesman, Markeith, and finance man, Mr. Jones, my total purchasing a car experience was very positive. I will recommend these two men t Because of my salesman, Markeith, and finance man, Mr. Jones, my total purchasing a car experience was very positive. I will recommend these two men to others who are interested in purchasing a vehicle. More
by cfkemp
Employees Worked With
Markeith, Jones
August 07, 2014
Recent Purchase of 2014 Durango My wife and I recently purchased a new Durango from Northwest Dodge. We are repeat customers here at Northwest and have always been treated with the My wife and I recently purchased a new Durango from Northwest Dodge. We are repeat customers here at Northwest and have always been treated with the courtesy and respect. Working with Northwest takes the pain and misery out of purchasing a new vehicle. More
by cthomas1998
Employees Worked With
Markeith Lewis
August 06, 2014
Awesome The northwest dodge team was very knowledgeable, quick, and easy to work with. I will continue to use northwest dodge for future purchases and recomme The northwest dodge team was very knowledgeable, quick, and easy to work with. I will continue to use northwest dodge for future purchases and recommend them to all my friends and family. More
by Krysti1989
Employees Worked With
Brandon Bogle
August 05, 2014
Best Dealership I've been to so far. Mark Keith is an angel. He wss very patient and professional. He didn't waste my time. He got me in a brand new vehicle without any hassle. Mark Keith is an angel. He wss very patient and professional. He didn't waste my time. He got me in a brand new vehicle without any hassle. More
by kimberlydean003
Employees Worked With
Mark Keith, Billy Knight, and Susan
August 04, 2014
Recent Purchase of 2014 Jeep Grand Cherokee My husband and I recently purchased a 2014 Jeep Grand Cherokee. It had been 14 years since we had purchased a new vehicle and we (especially me) were My husband and I recently purchased a 2014 Jeep Grand Cherokee. It had been 14 years since we had purchased a new vehicle and we (especially me) were really shocked at how the car buying process has changed not to mention how much prices have increased. Our sales associate was Travis Hance. He greeted us as we pulled in to park. He was very knowledgeable about all the current and past Dodge, Chrysler and Jeep products as well as a lot of other vehicles. We were very impressed with his knowledge and all his help in getting us a vehicle that we are comfortable with. Travis was always smiling and eager to answer any and all questions. He was never pushy or over anxious just to get a sale. He made us feel more like friends than just customers. All of this means a lot not just to us but to all customers. They are more likely to remember a good and pleasant car buying experience and return to that dealership. Thanks, Mary & Pete More
by marykbh
Employees Worked With
Travis Hance
