Norwalk Toyota - Service Center

Unfortunately I had a horrible experience. This is my fifth brand new car and by far the most expensive. My first service was in February and because I took it on a Saturday I was told that th This is my fifth brand new car and by far the most expensive. My first service was in February and because I took it on a Saturday I was told that there was no car wash available because the was the weekend and that day only did car watches the week. This Tuesday I went for my second service and once again they told me that car wash was unavailable. I asked to speak to a manager and somehow they ended up doing the car wash. And when I received my truck, it was dripping all over and had water all over. I then called the manager and I asked him if that was acceptable to him and luckily he returned the truck back and they ended up drying it up. I believe they just washed the truck to shut me up. At this point I'm really regretting purchasing a car from Toyota. I am wondering if I can take my car to another dealer for future services. More

Excellent customer service. Very accommodating to customers. Sales Agent very helpful in the needs of the customers. Very accommodating to customers. Sales Agent very helpful in the needs of the customers. More

Staff explained all the details They helped us to get a car Excellent deals Perfect time to get a car car Excellent deals Perfect time to get a car More

My only concern about my service was the technology fee, charged when I used my credit card. I was charged $64 to use my card, which has never happened when I've had service done there. Customers should charged when I used my credit card. I was charged $64 to use my card, which has never happened when I've had service done there. Customers should not be charged to use their credit cards. More

Sophia Bello was excellent in the service she provided. I will request her next time. I will request her next time. More

Sophia Bello was wonderful in handling my scheduled appt. The technicians who worked on my truck failed to note that the tires could not be rotated due to possible future injury because tires were bald in f The technicians who worked on my truck failed to note that the tires could not be rotated due to possible future injury because tires were bald in front but other than that all went well. More

I was pleased with the service I received. Very professional and courteous. I would highly recommend. Very professional and courteous. I would highly recommend. More

Very helpful, took care of everything I asked for. They kept me updated and informed. Very pleased They kept me updated and informed. Very pleased More

I’ve been a longtime customer. No special discounts were given for continuing to choose Norwalk Toyota for maintenance service. No special discounts were given for continuing to choose Norwalk Toyota for maintenance service. More

Awesome Service Great Customer Service Clean zone Delicious coffee Very close to where I live zone Delicious coffee Very close to where I live More