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Nucar Chevrolet of New Castle - Service Center

New Castle, DE

4.3
136 Reviews

136 Reviews of Nucar Chevrolet of New Castle - Service Center

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May 27, 2025

Nucar Mazda went above and beyond for me. Love being a loyal customer. Late friday evening my car had been broken into and Front Passenger window busted in. Glass everywhere. Luckily I alrea More

by Dcleve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Goldwire
May 28, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the amazing review! We're so glad Will and the Nucar Mazda team were able to step in quickly and take great care of you during a stressful situation. We truly appreciate your loyalty and kind words—10 stars right back at you!

May 22, 2025

I brought my Equinox EV in for 3 things: 7500 mile service, adaptive cruise control recall, and no network/OnStar. I called and left 2 voicemail 5 and 7 hours after my scheduled time and got no respon More

by jpage1006
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky in Service and whoever responds to texts.
May 23, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your detailed feedback and for bringing your Equinox EV in for service. We're truly sorry for the lack of communication and the issues you've experienced with your vehicle's connectivity since your visit. This isn’t the level of service we aim to provide, and we understand how frustrating it must be to be without key features. We’d like the opportunity to make things right—please give us a call at 877-613-4094 so we can provide an update on the part and work toward resolving this for you as quickly as possible. Thank you.

May 21, 2025

Everyone was nice all the way from appointment coordinator to service writer and the facility I give everyone an A+ More

by mike.hall4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know everyone’s name
May 22, 2025 -

Nucar Chevrolet of New Castle responded

Thank you so much for the A+ review! We're thrilled to hear you had a great experience from start to finish. We truly appreciate your support!

May 21, 2025

I was able to get an appointment within a few days. I did have a bit of a wait to check in but was told it would be 2 hours and it was. More

by BNNTRPN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles in service.
May 22, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your feedback! We're glad we could get you in quickly and that your service was completed on time. We appreciate your patience at check-in and look forward to serving you again!

May 19, 2025

Terrible, the service was a disgrace, the service coordinator has no communication or people skills, was rude and disrespectful. Plus, the service manager did not answer or return my call. More

by JOE44JOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na
May 20, 2025 -

Nucar Chevrolet of New Castle responded

We’re truly sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we strive to provide, and we take your feedback very seriously. We’d appreciate the opportunity to speak with you directly to better understand what happened and work toward making things right. Please give us a call at 877-687-1304—we want to ensure your concerns are addressed properly. Thank you for bringing this to our attention.

May 18, 2025

Very misleading and may not go back like now making me write a 15 word answe More

by lyoness48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angelo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Nucar Chevrolet of New Castle responded

We’re sorry to hear you feel this way and would appreciate the chance to better understand your experience. Please give us a call at 877-687-1304 so we can discuss and work to make things right. Your feedback matters to us.

May 16, 2025

The check-in was fast and easy. The employee was courteous and friendly for 0700. Also, pick up was easy and they explained everything More

by rhilferty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We’re glad check-in and pick-up were smooth and that our team made it a great experience, even bright and early!

May 15, 2025

Staff including service manager were awesome to deal with. Got my tires and alignment done quickly, answered all my questions and even got me a ride to and from the dealership.I am happy with my choice More

by Ohrobbb123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN I BELIEVE, Melissa, and William. I do not remember the two gentleman's names who helped me with transportation
May 19, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We're glad our team made your visit smooth and convenient. Happy to hear you're satisfied with your choice—see you next time!

May 11, 2025

Prompt timely professional and fabulous communication appreciate the way you do what you say, thank you More

by bowtieguy327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cochran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We're thrilled to hear you appreciated our communication and follow-through. We truly value your support!

May 10, 2025

People were caring and was thorough explaining everything. I felt like they my best interest at heart which is rare to find. Great experience! More

by ccarter17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Dionisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malcolm Carter
May 13, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We're so glad you felt cared for and well-informed. It means a lot to us—glad you had a great experience!

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