Nucar Chevrolet of Lowell

purchased a preowned vehicle. very pleased with service provided Robbie Delott. He was very helpful and informative. I would recommend him to friends looking to purchase a new or very pleased with service provided Robbie Delott. He was very helpful and informative. I would recommend him to friends looking to purchase a new or used vehicle. More

Stempien Steve is an excellent salesman. No pressure! I had a great experience buying my car at Landan Chevrolet. Steven Stempien was an excellent sales person .I did not feel pressured at all. He answer I had a great experience buying my car at Landan Chevrolet. Steven Stempien was an excellent sales person .I did not feel pressured at all. He answered all my questions and gave us a good deal. We went to 2 other dealerships to check out cars and came back to Lannan Chevrolet of Lowell, mostly because of the salesperson. Very professional service. More

DO NOT BUY A CAR FROM THEM! I purchased a certified 2014 Chevrolet Traverse with 29,000 miles... just off of a lease. Supposedly everything checked and ready to go. I have put I purchased a certified 2014 Chevrolet Traverse with 29,000 miles... just off of a lease. Supposedly everything checked and ready to go. I have put 5,000 miles on it and my back brakes are grinding! Have to get full rotor and pad replacement. They said it was normal wear and tear AND would not consider helping me out and I had full bumper to bumper warranty that I pay $40 a month for up to 50,000 miles I took it to another dealer and they said I should not have had any problems until 70,000 miles if they had checked them and replaced brake pads. NO warning from them that I would be paying $460 for new back brakes after driving 5,000 miles. Total scam. DO NOT BUY A CAR FROM THEM. More

Oil consumption check Had them check the oil level in my truck 6 times . 3 out of the 6 times they checked the oil they said that it was full witch I personally checked the Had them check the oil level in my truck 6 times . 3 out of the 6 times they checked the oil they said that it was full witch I personally checked the level before I brought it to them , it was 3/4 of a qt. Low And when I questioned it the services tech gave me a additude . They don't treat paying customers any respect. More

Never again I will NEVER go back! So for starters the vehicle was purchased here and was given free oil changes for life, we had no problems for a while until I h I will NEVER go back! So for starters the vehicle was purchased here and was given free oil changes for life, we had no problems for a while until I had to deal with Gary. So We were getting full synthetic oil changes in our 02 Town Car, well this time around they wouldn't give us the full synthetic after like three years of running Full synthetic typical of GM always trying to find a cheap way out just like the ignition switch scandal... but moving on.. after an argument with Gary I still did not receive my full synthetic oil and HAD to accept that. I then went on to ask that they use a Motorcraft oil filter FL820S because they are specially designed to keep oil pressure so that the timing chain tensioners do not fail. Now before you say "well this is a GM dealer" I usually bring my own filter for them but ran short on time this time and requested that they get it for me which iv done before and they did since they are $3.99 at Autozone. But needless to say they did not this time & they put a cheap STP filter on it which does not have the anti drain back valve that it needs to maintain oil pressure! & then to top it all off they put 5W-30 oil IN IT! It clearly states on the oil cap 5W-20 only & again this is because this particular motor will have timing tensioner & catalytic converter issues with heavier oil types... I am very disappointed with this dealer and will never recommend them or go back!! They got what they wanted, they wanted me gone & it worked More

Customer Service Sales person Jimmy T is a credit to your company. Great service and no pressure. I didnt intend to purchase a car thr day i went looking. I have worke Sales person Jimmy T is a credit to your company. Great service and no pressure. I didnt intend to purchase a car thr day i went looking. I have worked in retail for 40 yrs and customer service is my thing. Jimmy's professionslism ensured i had a great experience. Joe Baker the business manager should be recognized also. He took the time to explainballmy options without any pressure. Another great experience. Already spreading the word about your dealership. Thank you. Butch Ernst More

Don't go here if you're stranded! Last night my CEL came on. Being a former tech and GM Service Advisor I did some quick diag and determined the required repair and that it was indeed Last night my CEL came on. Being a former tech and GM Service Advisor I did some quick diag and determined the required repair and that it was indeed covered under Powertrain Warranty. I contacted the dealership via email before they even opened. With no response within 2 hours of them bring open, I called. While awaiting a call back, my vehicle worsened and was billowing smoke. At this point there were more than 5 working hours left in their working day so I just went straight over. Nathan offered for me to drop the vehicle off for repairs Monday or Tuesday. Again, being a former GM advisor I know alternate transportation is a possibility on warranty repairs. But Nathan refused alternate transportation. The required repair would take a competent technician 30-45 minutes. I was informed even leaving the vehicle for 5 hours, it would be an impossible task. Nathan didn't seem to care I was stuck between a rock and a hard place and offered no solutions other than leave your car, get yourself home and worry about it all yourself. Service staff are supposed to be helpful and empathetic, not display an I don't give a f*** attitude towards customers. Happy to say my next purchase won't be here! More

Best dealer ever After an absolute horrible experience at another chevy dealer i stopped in to Lannan to see what they could do for me. Not only did they have exactly After an absolute horrible experience at another chevy dealer i stopped in to Lannan to see what they could do for me. Not only did they have exactly what i was looking for, they also had me in and out in less than 24 hours. Absolute pleasure doing business here and will be back in the future to purchase another vehicle. More