Nucar Chevrolet of Lowell - Service Center

NOT SATISFIED WHEN I WENT TO CHECK THE ENGINE AFTER MY WIFE CAME HOME FROM YOUR DEALERSHIP I HAD THE HARDEST TIME OPENING THE HOOD. THE MECHANIC DID SOMETHING TO TH WHEN I WENT TO CHECK THE ENGINE AFTER MY WIFE CAME HOME FROM YOUR DEALERSHIP I HAD THE HARDEST TIME OPENING THE HOOD. THE MECHANIC DID SOMETHING TO THE LATCH. I HAD TO TRY 4 TIMES TO GET IT OPENED AND IT IS STILL VERY HARD TO OPEN NOW. IT WAS SO EASY TO OPEN BEFORE WITH JUST MY INDEX FINGER AGAINST THE LATCH TO POP IT LOOSE. ALSO, THE WINDSHIELD WIPER FLUID WAS NOT FILLED AND I HAD TO WIPE UP SOME OIL HERE AND THERE ON THE ENGINE AREA. LOOKED TO ME LIKE A REAL RUSH JOB. More

Positive observation of outstanding Service I continue to have vehicle staring and stalling issues with my 2017 Chevy Silverado, which is nerve racking. The good new is that the team at Lannan h I continue to have vehicle staring and stalling issues with my 2017 Chevy Silverado, which is nerve racking. The good new is that the team at Lannan has been nothing but polite and helpful. They have made several attempts for repair, and continue to troubleshoot and provide services to help identify and resolve the issue. It's comforting to know that the team at Lannan is there for me to help resolve the issues. More

brought in to check noise in engine I had a very good experience. Marc, the service rep, was excellent. He kept me informed,clearly explained what was being done and why. He was personab I had a very good experience. Marc, the service rep, was excellent. He kept me informed,clearly explained what was being done and why. He was personable and easy to talk to When I called for an update the woman I spoke with was wonderful. I told her I was going to uber to pick up my car and she immediately said she would send the shuttle. Very good service. More

Untrustworthy I took my truck for brakes inspection before July 4, 2019. Came back home, got a den in the rear center cap. I brought it back to have it take a look I took my truck for brakes inspection before July 4, 2019. Came back home, got a den in the rear center cap. I brought it back to have it take a look and he service lady denied the responsibility for the damage. Worse, during the re inspection, we noticed some of the screws for the caps were loose in all wheels. The service lady had to call the technician to tightening up the screws. If the tech did not pay close attention and did a lousy job, the damage to the center cap was highly caused by negligent. This was a latest incident, other prior services were satisfied. Now, I am in doubt if to go back. More

Customer service rep Vicki has helped every time I needs service. She listens and cares about my needs. Definitely would recommend Lannan for services! Happy customer for Vicki has helped every time I needs service. She listens and cares about my needs. Definitely would recommend Lannan for services! Happy customer for life! More

Quick ,Friendly ,Efficient service. Just had an oil change and tire rotation , but the service from start to finish couldn't have been better. Got a call as soon as the truck was ready a Just had an oil change and tire rotation , but the service from start to finish couldn't have been better. Got a call as soon as the truck was ready and was in and out when picking it up More

Alex is great Alex made the service experience very comfortable. The dealership has been a pleasure to work with so far. I would recommend this dealership to my fri Alex made the service experience very comfortable. The dealership has been a pleasure to work with so far. I would recommend this dealership to my friends. More

free fix After getting my car serviced a sound was coming from the front right tire. Somehow the break pad was loose and hitting the caliper. I called lannan After getting my car serviced a sound was coming from the front right tire. Somehow the break pad was loose and hitting the caliper. I called lannan and got an appointment lannan shuttled my fiancé to and from the dealership and they fixed it for free which I apresheated! More

Another great visit to Lannan Love this place. I have been a customer for over two year now. Just had my first service on my new car that I bought from Lannan in February and I j Love this place. I have been a customer for over two year now. Just had my first service on my new car that I bought from Lannan in February and I just love the service. Was in and out in 1 hour and the employees and just great friendly people. Thanks again for the great service. More

Oil Change; Tire Rotation Vicki met me as soon as I pulled up for my service appointment, she was very helpful and friendly and I was in and out of there in no time. She heard Vicki met me as soon as I pulled up for my service appointment, she was very helpful and friendly and I was in and out of there in no time. She heard a noise coming from the exhaust and was concerned and made sure the Tech looked into it for me. More