Nucar Chevrolet of New Castle - Service Center

I arrived & Damon checked me in as usual. I have to make a special acknowledgment to him for his customer focus. He asked what else he could do to ensure that everything was taken care of. Wo I have to make a special acknowledgment to him for his customer focus. He asked what else he could do to ensure that everything was taken care of. Wow. So there were a paint scratches that he ensured were buffed out, at no charge. He kept me in the loop when the vehicle was completed and ready. Damon has always been a friendly and helpful customer point of contact! He should be acknowledged and thanked for his efforts and attention to detail. Thanks Einar 6103904002 2023 Malibu More

Great service and staff was very helpful from start to finish with the purchase of all vehicles I have purchased from here. finish with the purchase of all vehicles I have purchased from here. More

Damon was extremely helpful! The service took way to long and no one outside of Damon could help with anything. The service took way to long and no one outside of Damon could help with anything. More

John was very professional and helpful. What I needed done was taken care of and my car was done in a reasonable time! Thank you! What I needed done was taken care of and my car was done in a reasonable time! Thank you! More

Wow. Not surprised seeing all the bad reviews for the service center. I was having a problem with my heat in my Chevy Volt at the end of October and wante Not surprised seeing all the bad reviews for the service center. I was having a problem with my heat in my Chevy Volt at the end of October and wanted to get ahead of the problem before it got really cold in the winter and I made an appointment and brought my car in and left it there for a day. Seeing as how I use my car for work on thedaily, having to take a day off is not something that I like to do as it disrupts my business. I was told there was nothing wrong with my heat that I just wasn't using it properly and that I needed to push the Max button for the heat to start. That never had to be done before. So I reached back out to my service advisor via telephone and by text to let them know that the heat was still not working properly and I needed it fixed and never heard a peep from anyone. I tried several times to call and to text and still no response. Absolute joke. Avoid this service center. More

I had my 2017 Chevy sonic serviced on Tuesday 9/10. The presenting issue was my check engine light would come on and flash. The traction light would come on at the same time. It would not really accel The presenting issue was my check engine light would come on and flash. The traction light would come on at the same time. It would not really accelerate or drive properly so I pulled over, turned it off, and sat. Upon restarting it the issue would no longer be present and i would drive to a safe spot to park it. On 9/10 i took it to Nucar and the work was not complete that day so it was kept overnight. Wednesday they identified the issue as a connector for ignition coil and it was respliced for a new connector. The check engine light however started flashing and traction light coming on again Thursday. I called and they reported that they could see it again Monday 9/16. I took it 9/16 then took the Nucar shuttle to work. The driver asked if i needed pick up. I stated yes. I checked in 2:29pm. I was told there was no update and I would be notified when one was available. I checked in again at 408pm about the shuttle. I was told then that they wanted to keep it longer. I stated i would pick the car up and needed the shuttle. I received a call that the shuttle stopped running but they wanted to confirm if i wanted my car. As i now needed to find a ride i was not sure i could get there before close. I told her i would let her know before 530pm. She said ok. I luckily was able to find a ride. I arrived at Nucar around 505pm. I was told then that i could not take my car. I was told that my wires were a mess and needed to be done. I asked if that was the problem and how long it would take to fix. She said more that an hour and their office closes at 6pm. I asked if it would be done then in the morning. She said she couldn't say for certain but it'll probably be before noon. So i relaxed a bit because at least it would be fixed. I Just needed to find another ride home. I was called on 9/17 at 8:44am to pick it up. I had a meeting so i had the shuttle pick me up later. The paperwork stated that the broken wiring in harness was repaired for the wiring to the number 1 coil circuit. I, however, had the same issue arise with my check engine light flashing and traction light coming on a few days later. On both visits i believed the issue was resolved. I took the car back for service the morning of 9/19. I checked in on 9/20 at 2:56pm. I was told there was a new code that came up after they drove it. I inquired about a loaner vehicle, but reportedly, none were available. No further contact about it occurred. I received a text 9/23 that my car was ready for pickup. I asked what the issue was. I was told "We ended up having to run a new wire from the ecm to the coil." The car presented with the same problem within a week. I took the car back 10/8. On 10/9 I received a text with a link to recommended fixes. Now there were 5 fixes totaling $2,352.89. I called 10/10 as I noticed the text late. My advisor was not available and I spoke to the manager I shared that it seemed strange and abrupt to go from paying for a fix ($600+) and no other issues being reported to now 5 very major issues. He said he'd look into it because he was not familiar with my situation. I called Friday for an update. Rob shared that one of his top mechanics0 had an emergency but would look at it Monday. I called on Tuesday 10/15. No one was available to provide an update. I called on 10/16 after 4pm. I got a call back stating that they are thinking it's the ignition coil. I was told it would be covered under warranty. On 10/17 I received a call that it was not free and would be 232.88 for the part. I asked if it would fix the issue. I was told that the coil is bad and it should. I picked up my car and paid $320.38. They gave me paperwork for a multi point check, but my tire pressure light was on for the second pick up in a row. The car also just seems to ride worse than the initial drop-off. This leads me to believe that the original problem won't be resolved. More

My husbands truck was towed there on July 5th when his brakes locked up in his Chevy Silverado. It is now July 22nd and we have had to consistently call and get different answers from everyone as to the s brakes locked up in his Chevy Silverado. It is now July 22nd and we have had to consistently call and get different answers from everyone as to the status and what the actual issues are. We finally got a call on Wednesday (July 19th) that his truck would be ready for pickup on July 20th and they would call when it was done. Well here we are July 22nd and no truck and no call. Have repeatedly called his rep as well as talked to service manager (who seems to have no idea what happens in his own shop) and no one likes to respond to calls. This is the WORST customer service I have ever seen and DO NOT recommend NuCar for anything! If they can’t respond to voicemails or even pickup the phone I can’t even imagine buying a car from them! Here’s to hopefully getting his truck sometimes in the near future if someone ever returns a call and let’s us know it’s ready! The only perk is he did get a loaner truck that he was able to rack some miles on! I did tell him at this point 4 weeks later he should just go get it insured and registered and it’s his new truck haha! More

Bad customer service, do not recommend NUCAR SERVICE, they make appointments knowing that they cannot work or fix your car that day. You cannot wait for your car, THEY HAVE NO LONERS. Do not use service they make appointments knowing that they cannot work or fix your car that day. You cannot wait for your car, THEY HAVE NO LONERS. Do not use service center. They sell you the car but cannot service it. They used to have good service but changed. They no longer care about customers. More

They employ idiots for receptionists or maybe they are just crooks. I had a "Change Transmission Oil" message on my Chevrolet Captiva. I called them and the receptionist put me on hold for about a year. just crooks. I had a "Change Transmission Oil" message on my Chevrolet Captiva. I called them and the receptionist put me on hold for about a year. Then she comes back saying "I have talked to 3 different people and they have never heard about a Change Transmission Oil message. We would love for you to come in so we can see for ourselves". Well i set up an appointment with them thinking they would probably not charge me anything or maybe 20-30 bucks just to reset the message. I go in there and the guy says "Oh yeah it says right here that your Transmission Oil message has be cleared and its gonna be $165 diagnostic fee to hook it up and clear it". In other words, they pretended to be dumb and got me to come in and then gave it to me straight. What a Stupid bunch of idiots they are. I will be buying a $110 scan tool to do it myself now. Never going back there again. They can shove their diagnostic fee up there you know what. More