Nucar Chevrolet of Norwood - Service Center

In a very few words, it was the worst car experience. I'm not sure if they even care about the value of a $ from a customer. I'm disgusted. not sure if they even care about the value of a $ from a customer. I'm disgusted. More

After having issues with my new front brakes. I scheduled an appointment with boch chevrolet to fix the problem. Rob in services was very helpful during my visit . an appointment with boch chevrolet to fix the problem. Rob in services was very helpful during my visit . More

Went to boch chevy to get work done on my 2018 chevy impala. They gave me a list of things to be done, front brakes and rotors, transmission flush, 4 new tires, totalling $1,800. After all that on my wa impala. They gave me a list of things to be done, front brakes and rotors, transmission flush, 4 new tires, totalling $1,800. After all that on my way home I hear my brakes making noise. Not knowing much about cars I thought It was the new brakes making noise and it just needs time to warm up. For d next 2 weeks of and on I kept hearing the brakes. So I scheduled another appointment to return my car. I went there at 9:30 in the morning and at 12:30 no one came to speak with me. I sat there 3 hours while this guy ROB say everyone else and said not one word to me after 3 hours of waiting. When I finally went outside to inquire why no one has said anything to me about my car. The young lady on the phone dismissed me and said she on the phone so I waited and even when she got off the phone she dealt with other people and over looked me. After I got upset a ROB in services came to me and said " your car is already as far as the brakes just drive it fast on the highway and make sharp stops and if the noise doesn't go away in a week bring it back and we will do new brake in the back for $500 and I'll waive my fee". Talk about a RIP-OFF. I brought my car in weeks ago to do all that work and on the print out of my inspection u guys mentioned nothing about needing rear brake pads on the day I got all the work done now u telling me I need rear brakes n rotors 3 weeks later. Sounds like any shady mechanic work. They do shady work so u will have to come back and get hit over the head for something else. I will never go back to boch chevy to fix my car when unless my warranty covers it. As far as I'm concerned I don't need to drive 25 minutes to get ripped off I can get ripped of up the street n for a lot less. Also when I got the car 2 years ago the car was missing the front bumper clip til this day I'm still waiting n every time I ask they say when u come in next time. 🤢 More

Service Center Screws customers Took my 2015 equinox in because grinding noise when I hit the brakes. They told me the calipers were in "a bad position" and that they wore through th Took my 2015 equinox in because grinding noise when I hit the brakes. They told me the calipers were in "a bad position" and that they wore through the brake pads and busted the rear brakes. Told me they needed to replace entire rear braking system for $1700 and charged $125 just to diagnose the problem. Paid the $125 and went to my friends mechanic. He inspected the issue they claimed it was and he said rear brakes were fine and the noise was coming from a hard spot on the front rotor but the issue was not the brakes at all. No first responder discount either. Only good thing I have to say was the service guy who helped me didn't convince me to stay when I wanted to take my car and leave and was understanding (probably used to putting up with Boch's BS) More

Worst service! Over 4 hours for an oil change/tire rotation and to replace a bulb. I drove out of the dealership and realized they hadn't properly replaced the bumper, so back to the dealership for an rotation and to replace a bulb. I drove out of the dealership and realized they hadn't properly replaced the bumper, so back to the dealership for another 1/2 hour for them to fix their mistake. More

Bad experience with service When i bought my Chevrolet Traverse from Boch Chevrolet, i was told that the first 2 services were free. I did my first service through my local Herb When i bought my Chevrolet Traverse from Boch Chevrolet, i was told that the first 2 services were free. I did my first service through my local Herb Connolly Chevrolet since there closer and Boch Chevrolet was 30 miles from my home. Herb Connolly Chevrolet told me that the 2nd service wasn't free. So i called Boch Chevrolet Service and they said to bring my car there and the 2nd service is indeed free. I drove 30 miles to get the service done at Boch Chevrolet and when i reached the service advisor now said that the service is not free. When i asked them who took my appointment and said the service was free, they said she is not available. Now, i could have done the service done at my local Chevrolet and paid for the service, not a concern. But the concern is they told lies and i have to drive 30 miles just to get my oil change done. Also the way they handle my concern was the worst way you could handle a customers concern.I wouldn't advise to go to Boch Chevrolet Norwood to anyone. More