Nucar Chevrolet of Woburn

2015 Impala -dead battery - no start - After getting my 9 month old 2015 Impala (no issues until this one) jump stated by AAA I immediately drove to Lannan on Wednesday AM.with NO appointme After getting my 9 month old 2015 Impala (no issues until this one) jump stated by AAA I immediately drove to Lannan on Wednesday AM.with NO appointment. They wrote up the issues but told me they did not know when they would get to the car as they were booked up with appointments until early next week. I left the car and they drove me home. Received a call on Thursday AM the car was ready and they resolved some type of on board computer issue. They came with the courtesy van and picked me up. Pretty good with NO appointment. The service advisor was Joe. More

Shopping For My 2016 Chevy Traverse After visiting several dealerships looking for my Traverse, I ended back at Lannan with the best deal, and the with the best salesperson & team. Rela After visiting several dealerships looking for my Traverse, I ended back at Lannan with the best deal, and the with the best salesperson & team. Relaxed, knowledgable, and up front. Lannan was one of two dealerships (out of many I visited) that had sales people that knew what they were talking about and where not forcing me to sign on the dotted line. More

Excellent resolution of an unexpected Buick problem Dear Mark and The Lannan Chevrolet Service Team, We would like to thank you and the entire Front Desk and Service Staff at Lannan for outstanding T Dear Mark and The Lannan Chevrolet Service Team, We would like to thank you and the entire Front Desk and Service Staff at Lannan for outstanding Technical and Customer Service on 10/21. Throughout the process, everyone was professional, polite, knowledgeable and skilled in the diagnosing and treatment of the unusual and peculiar symptoms of our 2013 Buick LaCrosse. We especially thank you for working us into an already busy service schedule, for your patient listening to our many questions and concerns, and for your detailed explanations for the only Buick we could see on your property...amazing! Please also thank the gentleman who drives the courtesy shuttle. He was prompt, polite, engaged and engaging, and a very safe driver. Please kindly share this email with your fellow employees and with Management as well. Last, but not least, two of our children and their families are satisfied Chevrolet customers of Lannan Chevrolet, and share our positive thoughts and words with respect to Lannan's outstanding Service and Customer Service! . Sincerely, Ron and Josephine K. More

Poor Service on 2014 Buick Regal I have purchased GM cars for over 50 years. I have been going to Lannan Chevrolet for service for years and was always satisfied until July 28, 2015. I have purchased GM cars for over 50 years. I have been going to Lannan Chevrolet for service for years and was always satisfied until July 28, 2015. My 2014 Buick with 8000 miles is under warranty and had a leak that caused a terrible moldy smell throughout the car. My car was there for three days. The first day no one could find a leak but took the front carpeting out to deodorize it and dry it out. The second day, I was told that they may have to take out all of the fabric on the interior of the car (carpeting, roof lining and leather seats) and replace it. I was told someone would get back to me by 9:00 a.m. on the third day as I had an appointment later in the day and needed a car. No call came and no offer of a car. By 10:30, I had tried twice to get through to service and was told no one was available. After leaving a message for the service manager, I got a call and was told they found the leak in the back taillight. It would be ready in a couple of hours. By 2:30, no call. I called and again could not get through to service. I told the receptionist that I wanted the air filters changed as I had COPD and an allergy to mold. At no time did anyone tell me there was no mold found. When I went to pick up my car, I was charged $41,37 for the air filters. I complained to the service manager to no avail. I would not have needed the filters changed if I knew that there was no mold. Someone should have called me at some point and explained the entire situation. I finally did speak with Chris Proto, the Assistant Service Manager and all issues have been resolved to my satisfaction. More

Incredible service experience Unexpected bearing problem. Told cannot drive car. Part would be shipped express overnite. Car has to stay at shop till repaired. BUT, they took i Unexpected bearing problem. Told cannot drive car. Part would be shipped express overnite. Car has to stay at shop till repaired. BUT, they took it upon themselves to locate part nearby, then repaired my car the SAME DAY! Allowed my son-in-law's family to go on overnite camping trip without delay. What a complete surprise. Service was ABOVE AND BEYOND. Special thanks to Joe A. and all. -Paul G. More

Professional and Friendly I've been to other Chevy dealerships and this one by far has the most friendly, knowledgable, professional and thorough employees. My car was treated I've been to other Chevy dealerships and this one by far has the most friendly, knowledgable, professional and thorough employees. My car was treated as if it were one of their own. The collision and repair shop is outstanding as well! I HIGHLY recommend Lannan Chevrolet to anyone and everyone needing their car serviced or repaired! More

Follow Through was Exceptional I was actually surprised with the follow through and closure of my deal because with my past experience with other car dealers I have never had a car I was actually surprised with the follow through and closure of my deal because with my past experience with other car dealers I have never had a car dealer follow through with their word on my car deal. Very pleased! Exceptional review of my new car. I Love my Chevy Cruze. More

Top notch service with no pressure. I emailed Lannan about possibly buying a new 2014 Impala. From the first response back, Steve was such a good salesman. I felt like I was buying a c I emailed Lannan about possibly buying a new 2014 Impala. From the first response back, Steve was such a good salesman. I felt like I was buying a car off of a friend I had known for years. I had told him about all the issues I had while going to about a dozen dealers over the last few months. He was the first salesman who listened to what I was saying and tailored the sale around that. Found me a perfect 2014 Impala and then he handed me off to Peter, the finance manager. Steve told me Peter had 23 years experience and great reputation with the lenders he has been using forever. This proved to be a huge factor as I was working with short credit history and he was able to get an approval solely based off of his outstanding reputation with the banks. I was greatly appreciative that they didn't just toss me aside like some other dealerships have done. As I type this, I am about 5 hours away from picking up my new car and again I cannot stress the fact enough that these guys are great at what they do. If you are in the market for a car, go see Steve and Peter over at Lannan of Woburn. You will not be disappointed. P.S. Steve is a lot older (no offense Steve) than most car salesmen I have come in contact with. I believe this was the deciding factor as to why the experience was so good. Some of the younger guys can be obnoxious and not listen to a thing you say because they just want to make a buck as quick as possible. I truly did not feel like a customer with Steve. Again the best part for me was I felt like a friend who was being guided by a good friend who just so happen to have tons of experience in buying a car. I will most certainly be recommending him to ANYONE I know who is in the market for a vehicle. Go see them!!!! Thanks again!! More

My vehicle was running poorly so I brought it to the service dept. at Lannan Chevrolet. The work that was needed was extensive (water pump, fluids changed, transmission pan gasket and filter, spark plug service dept. at Lannan Chevrolet. The work that was needed was extensive (water pump, fluids changed, transmission pan gasket and filter, spark plugs, and computer updates) but it was completed within the time promised and now my car runs great! The Service Consultant kept me informed regarding progress and price. When I came to pick up my vehicle that afternoon, I met Michael, a salesman, who joked with me about buying a new vehicle. We started talking and we ended up looking at a new vehicle briefly. There was no pressure to buy and I accepted his business card. It is likely that I will buy a new vehicle soon from him. The dealership is clean and renovated with a nice waiting area if you choose to sit and wait for your vehicle. I always choose to go home and wait. More

When someone hits your car, you expect a scenario of nightmares. I could go into all the other aspects of how this was one of the most pleasant and surprising experiences, but lets just talk about Lanna nightmares. I could go into all the other aspects of how this was one of the most pleasant and surprising experiences, but lets just talk about Lannan. First they were pleasant, reassuring, and promised to call That's nice but I have been burned. But they did call a few times with status updates. They handled absolutely everything with both insurance companies. So when they called early to say the car was ready, I was both in fear (oh no, they are done already) and optimistic (they did say they would do x and y). I picked up the car. Perfect. No sign of damage. Better then before I was hit. Perfect color match. They warmed the car up for me, said have a nice day, and we have already called the car rental people and they are on their way. Now I can't vouch for the price as that was all taken care of and I am unfamiliar with industry standard. But quality work. Now that is something so rare and hard to find, I needed to share. More