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Nucar Chevrolet of Woburn

Woburn, MA

4.5
638 Reviews
At Nucar Chevrolet, we pride ourselves on customer satisfaction, which means making your car buying experience as easy and enjoyable as possible. We have the #1 Chevrolet customer satisfaction service department in the greater Boston area.
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40 Winn Street

Woburn, MA

01801

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Showing 638 reviews

January 03, 2013

Reapir was for an Oldsmobile. Repair was done on time at the quoted price. Used the Van driver service to/from home as repair was over night. Difficult repair as three long brake lines were rusted out and t More

by Aurora2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil did the repair - 40 years experience, Joe A
December 29, 2012

It is always a pleasant experience when taking my Malibu to Lannon Chevrolet in Woburn.The maintenance specials are very attractive so I can keep my vehicle in tip top shape.It is always a pleasure working More

by Richard DeLuca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe from maintenance shop, Joe A
December 19, 2012

Be aware Lannan Chevrolet (Woburn, MA.) has the best Chevrolet Service setup in my opinion. I no longer do business with independent Garages, I have learned you want it done right and no gasmes ...go More

by jm45320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
November 27, 2012

I came in for a fuel injection service. I do not know the name of the lady who took care of me. She was polite, friendly and very professional. Needless to say I was very pleased. I have been a cust More

by Agnes427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
November 17, 2012

It is obvious that Lannan simply does not pay attention to service. They just pile up repair work and without a real clue as to whether they can complete it. When I called at midday they could give me no More

by burke16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joe A
Nov 20, 2012 -

Nucar Chevrolet of Woburn responded

Hello, I would like to first apologize for your poor experience with our service department, and thank you for your feedback as well. It is paramount and much appreciated when customers tell us how we are doing on a daily basis. We pride ourselves on consistently satisfying our customers, as we have been doing so for close to 60 years. I can assure that this can be coined as an "isolated incident" with the service adviser you worked with, as he does receive consistently high scores in reviews on not only Dealer Rater, but other outlets such as AAA. That certainly does not excuse us for not doing our utmost to update as to the latest status of your vehicle with us. We very much appreciate the fact that you are entrusting your vehicle's care with us, and we do not take that charge lightly. I apologize again for any inconvenience this may have caused, and I invite you to contact me directly with anything we can do now or in the future to make this right. We would hate to lose a loyal customer without first doing everything in our power to make you happy. I have provided all of my contact information below, and I look forward to hearing from you and working to keep you as a satisfied customer of the Lannans. Best Regards, Mike Martyniak Internet Sales/Marketing Director Variable Operations Assistance Lannan Chevrolet 781 935 2000 mmartyniak@lannan.com

October 25, 2012

Service Manager handled my requests professionally with pleasant attitude, no pressure no Horse Hockey. Details discussed. Service performed. Estimated labor cost did not change ...some independent gara More

by jm920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
October 22, 2012

Very easy buying experience. They provided me with a solid price, beating other dealers I had been too and stuck with it. No haggle, no pressure. Paul was very easy going and very helpful answering all More

by cmcalpine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Alesse
October 10, 2012

I brought my car in for lube, oil & filter change. The dealer also did a tire rotation,checked and top off fluids, set tire pressures, and performed mutil-point vehicle inspection. Everything was co More

by tomcull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't get his name
October 05, 2012

As always, the service department is on time, attentive to the service problem, explains in a timely manner what needs to be done to the car and how much time it will take, estimates the cost of the repair More

by AJChannell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe A
October 03, 2012

After waiting two hours I was then told that the parts my car needed were not in stock and I would need to come back. This is after having the car for two weeks. More

by fsu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joe A
Oct 05, 2012 -

Nucar Chevrolet of Woburn responded

Dear fsu, I am sorry to hear about your first service experience with your new car. Needing to come back to the dealership for anything can be an inconvenience, especially after only two weeks! We're here to help. Please let me know what we can do to make it easier for you to get the situation corrected. We very much appreciate your patience. Best, Steve Alesse Variable Operations Manager Lannan Chevrolet, Inc. 40 Winn Street Woburn, MA 01801 (781) 935-2000

Oct 07, 2012 -

fsu responded

The whole story with my sonic. It was parked and another driver hit the drives front end and the whole front had to be rebuilt. So I brought it back to Lannan to have it repaired. It was there for 10 days and then I picked it up. About about a mile of driving I noticed a loud sound coming from the front end which I now know is the hub bearing and also It pulled hard to the right when on a straight road. I called right away and was told I would have to come back in a week for the soonest opening. I brought it back and waited for two hours to find out that they did not have the parts in stock and they could not fix any of the problems. So I was told to come back in a week when the parts would be available. Now I got a phone call that the parts needed are back ordered and it is going to be another week before anything can be done. The sound from the front end has gotten considerably louder and you can feel the vibrations in the floor. It would not have bothered me as much if I had not already confirmed before I picked up the car the first time that an alinement had been done and they were sure my car was back to the state it was when I purchased it.

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