Nucar Chevrolet of Woburn - Service Center

I would recommend taking your money and lighting it on fire before spending a dime there. In 2016, I bought a brand new Cruze and paid cash. In 2021, I went back to buy a fully loaded 2021 blazer. I pu fire before spending a dime there. In 2016, I bought a brand new Cruze and paid cash. In 2021, I went back to buy a fully loaded 2021 blazer. I put almost 17K down. Five hours after pulling off the lot, the car started to smoke up. I took it back and they gave me the run around. They didn’t know why I was so upset. I was sobbing and they stuck me in a courtesy car and drove me to Hanscom Airforce Base and gave me a MINIVAN to drive. They ended up fixing the issue so I let it go. I’m coming up on my maintenance and was planning on bringing it in because I like my car serviced by the dealership. Lannan sent me a reminder email for my appointment. In the notes they put “LOF crazy lady who said she’d never come back”. Am I crazy for being mad that in 5 years they made almost 60,000 dollars off of me and sent me home with a defective car? Am I crazy because I’m a female and I wasn’t going to listen to their BS and demanded that they fix my car? Am I crazy because I refused to drive an old minivan when I paid for a brand new blazer and left them with a perfectly functioning 2016 car? I bet if I were my father or brother I wouldn’t be crazy. But because nobody is going to silence me and I’m a female, I’m crazy. Also, how stupid can you be to send your clients the notes about them? If you’re going to talk about someone, at least be stealth. More

Excellent customer service. I leased a car from them and they are always very accommodating when I come in for regular maintenance. Great experience. Will return for more business in the future. they are always very accommodating when I come in for regular maintenance. Great experience. Will return for more business in the future. More

Greedy, Overpriced Service I drive a 2011 Chevy Malibu and recently broke my key. I went into Lannan to get it fixed/replaced. I told them I was in the Army and am leaving for a I drive a 2011 Chevy Malibu and recently broke my key. I went into Lannan to get it fixed/replaced. I told them I was in the Army and am leaving for a deployment next month and couldn't afford too much service. I asked them to help me with the prices. They told me I would need to tow my car to them (it was my only key) and that it would take a few days. They also told me it would cost about $200 between parts and service. Keep in mind this isn't a keyless entry key. Just a basic old fashioned key. So I left. Long story short, I got a new key made for $28 and it was done in 10minutes! I am beyond pissed at the greedy service advisor (who is paid soley on commission) for trying to rip my off. More

Outstanding Customer Service An issue arose with my OnStar Module and Battery Pack. After discussion with the Service Manager and Service Consultant my cost for the module was wai An issue arose with my OnStar Module and Battery Pack. After discussion with the Service Manager and Service Consultant my cost for the module was waived due to a design change. As an extended courtesy my oil change cost was also waived. I've always had good experiences at Lannan ever since I purchased my 2011 Chevy Impala there. More

This is a letter that was sent to Stephen Lannan I have been a customer of Lannan Chevrolet for 15years, purchasing 8 vehicles in that time. Since the purchase of my first vehicle, I have not purcha I have been a customer of Lannan Chevrolet for 15years, purchasing 8 vehicles in that time. Since the purchase of my first vehicle, I have not purchased anywhere else. The intent of this letter is to make you aware of an incident with the service department at your Woburn location, specifically with your service manager Bob Fahey. A recent routine oil change at Lannan resulted in multiple return visits to your service center to fix damage caused by an improperly installed oil filter. After the returned visit I continued to have issues with my wifes vehicle, and another appointment needed to be scheduled. After the second visit damage was noticed to the headlight switch/dial that was not previously there. When I dropped off the vehicle on December 29th, I discussed the issues with Bob Fahey and Joe in your service department. I explained the main issue for the third visit (sulfur smell and poor gas mileage), and additionally how the damage to the headlight switch/dial was found after our two previous visits. The following day I received a call from Joe stating the parts would be delivered on the 31st informing me the issue was with the catalytic converter which was covered under the bumper to bumper warranty, and the broken switch would need to be replaced and was also covered under the extended warranty we purchased, but there would be a co-pay of $50. I asked Joe why I should be paying a co-pay for something I reported as damaged after two previous visits to the service department. He stated that if wanted it fixed, I had to pay the co-pay. I told Joe I was not in agreement with the co-pay as I felt the damage was caused at Lannan. Joe stated that I would need to discuss it with Bob. I told Joe to go ahead with the switch work and I would discuss the co-pay with Bob in the morning. The next morning December 31st I received a call from Joe stating the work on the catalytic converter was completed and my vehicle was ready for pick up. I asked about the switch. Joe said Bob directed the work not be completed as I did not agree to the co-pay. I asked if I could talk to Bob on the phone. Joe stated Bob was there, however Bob did not pick up the phone, instead he relayed to Joe that because I didn’t agree to the co-pay the work did not get done. I told Joe that I Ok’d the work to be completed and I wanted the opportunity to speak to Bob about it. Instead I was given an ultimatum and denied the opportunity to discuss it further. At this point, I was certainly frustrated that there was no ownership from the service department for an item that seemed intuitively obvious, but more so that Bob was so dismissive. When I arrived at Lannan, I met with Joe and asked if I could speak with Bob, and he directed me to the garage. I located Bob and asked him why he felt that I should be paying a co-pay on the damaged switch as the damage was found after the second visit to his shop. Additionally, I asked for the reason why after I OK’d the work they decided not to perform it, when all I wanted was an explanation from him. It seemed obvious to me that after a visit to his department, the damage found was caused by someone working on the vehicle, as it was not caused by myself or my wife. Bobs response was a blunt curse word beginning with the letter B. Following that response, our conversation degraded and an argument ensued. Then in a cynical tone, he informed me the switch was just going to fall back out. At one point in the discussion Bob accused me of trying to rip him off for $50. The accusation was out right absurd. In fact, I was infuriated by the accusation, and completely disgusted by the fact that he would treat a customer that way, let alone a customer who has solely purchased vehicles from Lannan for the past 15 years. My frustration with the Woburn service manager is not the $50 co-pay, rather the manner in which this situation was handled. Several returned visits to a service department for issues caused by that department are frustrating enough. However, the dismissiveness, lack of professionalism, and accusations toward a customer, is where I felt it necessary to make you aware of the situation at the Woburn service department. This is not the first time we have had to return to the service department for issues with this vehicle. When we purchased this vehicle it was a certified pre-owned SUV. Within the first days of driving it off the lot it needed to be towed back as the radiator was leaking fluid and needed to be replaced. Issues with the service department have existed before this vehicle, but have been tolerated due to the relationships formed with my family by your sales department. However, this last event cannot be brushed off and has left a lasting bad taste. More

2015 Impala -dead battery - no start - After getting my 9 month old 2015 Impala (no issues until this one) jump stated by AAA I immediately drove to Lannan on Wednesday AM.with NO appointme After getting my 9 month old 2015 Impala (no issues until this one) jump stated by AAA I immediately drove to Lannan on Wednesday AM.with NO appointment. They wrote up the issues but told me they did not know when they would get to the car as they were booked up with appointments until early next week. I left the car and they drove me home. Received a call on Thursday AM the car was ready and they resolved some type of on board computer issue. They came with the courtesy van and picked me up. Pretty good with NO appointment. The service advisor was Joe. More

Excellent resolution of an unexpected Buick problem Dear Mark and The Lannan Chevrolet Service Team, We would like to thank you and the entire Front Desk and Service Staff at Lannan for outstanding T Dear Mark and The Lannan Chevrolet Service Team, We would like to thank you and the entire Front Desk and Service Staff at Lannan for outstanding Technical and Customer Service on 10/21. Throughout the process, everyone was professional, polite, knowledgeable and skilled in the diagnosing and treatment of the unusual and peculiar symptoms of our 2013 Buick LaCrosse. We especially thank you for working us into an already busy service schedule, for your patient listening to our many questions and concerns, and for your detailed explanations for the only Buick we could see on your property...amazing! Please also thank the gentleman who drives the courtesy shuttle. He was prompt, polite, engaged and engaging, and a very safe driver. Please kindly share this email with your fellow employees and with Management as well. Last, but not least, two of our children and their families are satisfied Chevrolet customers of Lannan Chevrolet, and share our positive thoughts and words with respect to Lannan's outstanding Service and Customer Service! . Sincerely, Ron and Josephine K. More

Poor Service on 2014 Buick Regal I have purchased GM cars for over 50 years. I have been going to Lannan Chevrolet for service for years and was always satisfied until July 28, 2015. I have purchased GM cars for over 50 years. I have been going to Lannan Chevrolet for service for years and was always satisfied until July 28, 2015. My 2014 Buick with 8000 miles is under warranty and had a leak that caused a terrible moldy smell throughout the car. My car was there for three days. The first day no one could find a leak but took the front carpeting out to deodorize it and dry it out. The second day, I was told that they may have to take out all of the fabric on the interior of the car (carpeting, roof lining and leather seats) and replace it. I was told someone would get back to me by 9:00 a.m. on the third day as I had an appointment later in the day and needed a car. No call came and no offer of a car. By 10:30, I had tried twice to get through to service and was told no one was available. After leaving a message for the service manager, I got a call and was told they found the leak in the back taillight. It would be ready in a couple of hours. By 2:30, no call. I called and again could not get through to service. I told the receptionist that I wanted the air filters changed as I had COPD and an allergy to mold. At no time did anyone tell me there was no mold found. When I went to pick up my car, I was charged $41,37 for the air filters. I complained to the service manager to no avail. I would not have needed the filters changed if I knew that there was no mold. Someone should have called me at some point and explained the entire situation. I finally did speak with Chris Proto, the Assistant Service Manager and all issues have been resolved to my satisfaction. More

Incredible service experience Unexpected bearing problem. Told cannot drive car. Part would be shipped express overnite. Car has to stay at shop till repaired. BUT, they took i Unexpected bearing problem. Told cannot drive car. Part would be shipped express overnite. Car has to stay at shop till repaired. BUT, they took it upon themselves to locate part nearby, then repaired my car the SAME DAY! Allowed my son-in-law's family to go on overnite camping trip without delay. What a complete surprise. Service was ABOVE AND BEYOND. Special thanks to Joe A. and all. -Paul G. More