Nucar Honda of Norwood

Great buying experience again Started on the Website and got a good response very quickly. Our sales person, tom was great to work with. He was knowledgeable on the differences bet Started on the Website and got a good response very quickly. Our sales person, tom was great to work with. He was knowledgeable on the differences between the 2010 CRV we had and the new 2014 CRV we bought. More

Painless and easy car buying experience. The place to go! Another great experience here. Called ahead and they even text me and lined up a new Honda Pilot for me ready to go. Within 3 hours I was in a new veh Another great experience here. Called ahead and they even text me and lined up a new Honda Pilot for me ready to go. Within 3 hours I was in a new vehicle and paperwork was pretty much done. The whole process was seamless and painless. Again, not sure why this place keeps getting rated poorly. The sales people are friendly and helpful, business office is easy to work with and service department is exceptional with even Sunday hours. To other reviewers, before rating this place poorly, how about shopping around and seeing how you are treated at other nearby dealerships. It is not a great feeling and after seeing how I was mistreated at other places, coming here was refreshing and just an all around easy process! More

dont deal with "biff" My girlfriend recently returned her lease to boch. We were greeted by biff. first thing he says is you don't make appointment you don't call or write? My girlfriend recently returned her lease to boch. We were greeted by biff. first thing he says is you don't make appointment you don't call or write? We explained we have never made an appt in the past to turn in lease and were never told an appt was necassary. then he says you are lucky im in a good mood. We go sit down and starts looking over the paperwork. Honda had already done the lease ending inspection and told her she didn't owe anything, Honda covers up to $1500 for damage&mileage. Total damages found with inspection was $400. We had the inspec paperwork, and letter sent by honda leasing stating "You owe 0.00 as your damages fall under the $1500, etc" - Biff says "you have to pay the amount on this paper." My girlfriend explained No, theres two papers here telling me very clearly that I owe 0.00 honda covers up to 1500 dollars. so he says well its probably wrong, it cost a lot more then what they say to fix some of these things" We went in circles for a while on this, so finally I ask for the number to honda leasing to get their confirmation we owe no money. biff circles the number spins the paper around and says there it is. We call and they tell us over the phone we absolutely do not owe any money for damages, it falls well below the $1500 coverage. Now i have to go find biff cause he just walked away. He gets on the phone with leasing where they explain to him he is wrong. Biff then says well i always thought they had to pay what the inspection paper says no matter how much the amount is, etc. So it makes you wonder how many people have been screwed by this guy forcing them to pay for damages they don't need to pay for. This took about 40 mins to settle. If youre the leasing manager and you don't know how honda does its leases why are you the manager? This guy has gold stars lining his desk area, must be because he rakes in the most money by screwing unknowing customers. This was our second lease and 4th vehicle from Boch Honda. Before this issue, I reccommended Boch Honda to many because every experience has been great. But now.. not so much. More

Excellent service by Simon Suen and very nice car We bought a used 2012 Honda CR-V last week from Boch Honda. The service is outstanding and we really like the car. Simon Suen is very helpful. He lis We bought a used 2012 Honda CR-V last week from Boch Honda. The service is outstanding and we really like the car. Simon Suen is very helpful. He listened to us carefully and understand what we need. He showed us different options and explained specific features of each car in details. He tried to help us to find the best fit within our price range and never push us. When Simon showed us those cars, he helped us to check all the details and even taught us how to explore some of the functions. The car we finally selected is in very good condition, almost no difference from a new SUV. Simon is very friendly and patient, give us lots of time to compare different cars, and helped us to go through all the paperwork. When the registration is done, he even drove to our home and pick us up to get our car. The whole experience is excellent and we feel very happy when we drove our CR-V back home. I would recommend Boch Honda to my friends. More

terrible customer service I called the service center to schedule a regular brake/oil change, and when I asked for a ballpark figure for services if needed, I was told they cou I called the service center to schedule a regular brake/oil change, and when I asked for a ballpark figure for services if needed, I was told they could not tell me because they don't know what will be done. I wasn't asking for exact numbers and made that clear. Everything I asked seemed like it was a chore. I am very displeased with their customer service, and believe it is completely unreasonable to bring a vehicle in and have no idea of the cost of services. I will be finding another place to service my current honda and purchase future vehicles. More

Horrific Buying Experience By far the worst buying experience I have been through. That being said, the price was still cheaper than all other dealers. You should know you wil By far the worst buying experience I have been through. That being said, the price was still cheaper than all other dealers. You should know you will have to put up with "bait and switch", lack of integrity, insults, and pushy finance people. But the price may still be better than anyone else even after all the hassle. More

Easiest Car Purchase Ever Chris Gaudreau was the perfect match for us. He was courteous, funny, knowledgeable, and attentive. It was the easiest and most pleasurable car purc Chris Gaudreau was the perfect match for us. He was courteous, funny, knowledgeable, and attentive. It was the easiest and most pleasurable car purchase I've ever gone through. More

Bait & Switch My wife and I were looking for a Pre-Owned SUV and heard great reviews about the Pilot EX. So I went online to look, and the online chat associate men My wife and I were looking for a Pre-Owned SUV and heard great reviews about the Pilot EX. So I went online to look, and the online chat associate mentioned they had one in stock. We looked at it online and decided to head down there (40 minute ride) to check it out. Well, we ended up getting a sales associate who had to 'speak with the manager' about 3 times during our first interactions. Apparently the Pilot that was online, and the one referred to me by the online sales manager, was 'in the body shop'..... BUT, they had another car JUST like it, wut for more money (I know, shocker, right?). Horrible experience -- although they did give my 1-year-old son a balloon. I walked out in less than 15 minutes and bought a car up the road on the Automile. There's tons of dealers on the Automile -- avoid this one at all costs. More

amazing service Amazing service, Chris was very friendly and courteous. Took care of my every need and got me what I wanted. Highly recommend Boch Honda and Chris to Amazing service, Chris was very friendly and courteous. Took care of my every need and got me what I wanted. Highly recommend Boch Honda and Chris to anyone! More

Chris Gaudreau was fantastic Thank you so much Chris for a great buying experience! Chris was professional, honest, helpful, and really great to work with. He worked tirelessly Thank you so much Chris for a great buying experience! Chris was professional, honest, helpful, and really great to work with. He worked tirelessly with us to meet our budget! We left the dealership feeling happy and confident that we got a great deal. We will tell everyone who wants to buy a Honda to go to Boch Honda and go see Chris! Thank you Chris! -Lori and Corey Winer More