Nucar Honda of Norwood

The sales process and contract signing were a bit rough. At times, the communication during these two stages were contentious. It should not really have taken three hours to strike a deal when a customer kn At times, the communication during these two stages were contentious. It should not really have taken three hours to strike a deal when a customer knows what he/she wants and has payment in hand for the entire purchase price. The most frustrating part of the deal was the lack of communication regarding the processing of my payment; I paid with a auto loan check from my credit union and the dealership said they would not deliver the car until the payment was cleared. Better communication and follow up regarding the payment process would have made the experience less stressful. It should not take more than 3-5 business days to have processed the payment and we were going on 8 business days when my patience had run out and we decided to head down to the dealership in person to get real answers. When we arrived at the dealership the initial response from the Sales Manager (Gary) was rude and confrontational. He did not greet us or introduce himself and his tone had been condescending (as if he couldn't be bothered to explain it in detail to us because the business is too complicated for us to understand) as he tried to brush us out of the dealership. I had to ask another employee for his name. We did not get any answers until we said we would not leave until we had a specific delivery date. To the dealership's credit, they did agree after that to deliver the car on the Monday following the visit. The customer service and communication during delivery (courtesy of Marc Heroux) was much improved. I'll rest easier once the payment on their end is settled and we can put the transaction fully to rest. More

We found Boch Honda to be the most straightforward We found Boch Honda to be the most straightforward minimal game playing of the bunch of Honda dealers. Chris G. was good enough to pick us up from We found Boch Honda to be the most straightforward minimal game playing of the bunch of Honda dealers. Chris G. was good enough to pick us up from the commuter rail to pick up our car, Brad was friendly and efficient. The facilities there are modern and clean. My only concern was the 150 point inspection of the new car overlooked a number of plastic components that were not well pushed in or in some cases left dangling. More

I am writing to say how wonderful our experience at Boch Honda was. We purchased a 2011 Honda Piot from Chris Gaudreau and are thrilled. Chris was very helpful and knowlegable about the car. He actually Honda was. We purchased a 2011 Honda Piot from Chris Gaudreau and are thrilled. Chris was very helpful and knowlegable about the car. He actually came in on his day off because it was the only time we could get there. You couldn't ask for anything else in a salesmen. After we decided on the car, we worked with Eric regarding the financing. Eric was knew his stuff and treated us as if we were part of his family. We will certainly recommend Boch and the wonderful staff and be back for our next car. Thanks for a great experience. Jason and Kellie More

I was here for Honda CR-V 2011 model. Chriss Gaudreau helped me a lot finding me the vehicle I was looking for. The main thing that impressed me a lot was my financial approval. Chriss along with his fin helped me a lot finding me the vehicle I was looking for. The main thing that impressed me a lot was my financial approval. Chriss along with his financial partner had taken lot of headache in getting my financial approval. I would definitely recommend Chriss and Boch Honda. More

Tom was very professional and helpful during my stressful and unexpecteced purchasing process. Glen and Greg is service were also helpful to help me decide that it made more sense to trade in my 06 Ridge tha and unexpecteced purchasing process. Glen and Greg is service were also helpful to help me decide that it made more sense to trade in my 06 Ridge than repair it. More

From the momment I walked in the doors, was treated nicely, and didn't feel pressured like I do at most dealerships. I knew what I wanted and the price ahead of time, and thats what I drove off with to nicely, and didn't feel pressured like I do at most dealerships. I knew what I wanted and the price ahead of time, and thats what I drove off with today. More

Hi, I had a great experience at Boch Honda dealership. Hi, I had a great experience at Boch Honda dealership. I arrived there on a Saturday afternoon of Memorial Day weekend and the dealership was packe Hi, I had a great experience at Boch Honda dealership. I arrived there on a Saturday afternoon of Memorial Day weekend and the dealership was packed. Mark Sloss found my friend and I looking for some help and promptly he reached out to the sales team and introduced us to Amine Abad. Amine provided all attention on answering our questions and details about few vehicles. I already had in mind that I wanted the CR-Z. Without even asking, Amine offered and setup a test drive for me. Amine Abad and Mark Sloss provide all information about the lease and buy options for the car plus gave me a nice discount if I would decide to buy it. I came back on the Monday and bought the car. Hayden Ali worked out the numbers for the finance very quickly and accurate. Great finance rate! Amine followed up with me twice after he brought me the car from Norwoord to Boston (he delivered it at my front door!). Amine provided an outstanding customer service and I am very happy with my experience. Best Regards, Ana Cerqueira More

Tom was the most helpful and cooperative salesperson of all salespersons in any dealership we have shopped at in Mass. He convinced us he was truly interested in the best decision we could make in buying all salespersons in any dealership we have shopped at in Mass. He convinced us he was truly interested in the best decision we could make in buying a new Honda. Karen was very helpful as a customer service person - she is a credit to Boch Honda. More

3 months ago we went to Weymouth Honda because it was close and we wanted to look at a new and used Pilot. At that time, without any negotiating, we were given a quote for a new one as well as a quote fo close and we wanted to look at a new and used Pilot. At that time, without any negotiating, we were given a quote for a new one as well as a quote for our trade in. Last week we decided we were ready to buy but would start out at Boch Honda because we had heard that they had the best prices and also because they had many in stock but Weymouth did not have any. To show how bad our experience was, I don't even have the name of the salesman or "manager" who spoke with us because they didn't even give us a card. After receiving their "best offer" we told them what we had already been quoted at Weymouth and that we weren't going to pay more. The "manager" said our numbers were wrong, that it couldn't be true, that we'd never get that price for my trade in, and that we would also be on a waiting list for up to 8 months if we went there. They made 1 attempt to keep us with an offer 1,500 less for my trade-in. We said no and they did nothing more. Never even called us back the next couple days. The next day we went to Herb Chambers in Boston and they offered a better deal than Boch but still couldn't compare to Weymouth. They, HOWEVER, made many attempts to make a sale. They even suggested leasing to get us to do something there and called back the next day. Although we didn't end up with them, they didn't call us a liar and we felt like they were actually trying to make a sale. We felt that Boch figured since they have them in stock, they could scare us in thinking we'd be on a waiting list forever and give us a crappy deal. We went back to Weymouth 2 days after Boch and got the same deal as 3 months ago. We were told it would be 3 weeks at the latest and we were ok with that because we weren't in a hurry. Our salesman called the following day saying they had our car in and ready for pick up. I understand typically the "super" stores offer the best price but you sacrifice a lot of customer service and in this case, it was not the best price at all! We even ended up with 0.9% interest and Boch was 2.9% in addition to $1,500 less for my trade. I would not recommend Boch to anyone. More

great overall experience great sales dept friendly made you feel important great place go check them out!!!! went in and felt rate at home told what i was looking for and what i can afford they took the ti you feel important great place go check them out!!!! went in and felt rate at home told what i was looking for and what i can afford they took the time and work with me which was probaly not easy and found exactly what i wanted great all around time More