Nucar Honda of Norwood

Sales Manager Mark Schloss (or something like that; never gave me his card) was typical looking and sounding old-time car salesman. Very rude (dare I say "crude?"). Talk about stereotypes!! After working w gave me his card) was typical looking and sounding old-time car salesman. Very rude (dare I say "crude?"). Talk about stereotypes!! After working with OK salesperson, he came over to "meet" me, and let me know value of tradein. Told him I thought his number was VERY low. Told me that's all it's worth, that I had until the end of the day to decide, a few more words, and, while still talking and finishing what he was saying, stood up, turned his back and walked away. No "think about it," "goodbye" or even a handshake. From my point of view, he instantly lost the sale for my salesperson. Very soon after this, another "sales manager" came over, better dressed. Was this a good guy/bad guy routine they were pulling on me? He proceeds to talk about my tradein, and quotes a number $5,000 higher than the first guy. What happened to "that's all it's worth?" Get me out of here fast!! Unless you're a car-buying masochist, stay away. More

Got a great price on an Odyssey Touring. ($2,000 below the dealer invoice) and got to that price very quickly. Steve Saunders is GREAT! He knows his stuff and even took me to the back lot to look at all t the dealer invoice) and got to that price very quickly. Steve Saunders is GREAT! He knows his stuff and even took me to the back lot to look at all the available color combinations because I was unsure of which one I like best. We had a good experience with Boch Honda. Ask for Steve Saunders and you will get the best service with the most knowledgeable sales person. And since they are the leading Honda dealer on the Planet..you can't beat their prices. Be aware of the financing department..they will try to sell you the world! Just say no. More

I had a terrible experience with another Boston-area Honda dealer and so I called up Boch Honda. I told a man in sales what car I wanted, the color, and the model and I told him I wanted it at invoice. Honda dealer and so I called up Boch Honda. I told a man in sales what car I wanted, the color, and the model and I told him I wanted it at invoice. While I didn't get it at invoice, I got it just above invoice and with the accessories I got thrown into the deal, it was practically invoice. The other dealer called me a few days later to offer roughly the same price but in a color that was quite ugly. If I had wanted a different color from Boch, I could've had the car at invoice. Better yet, when I came in everyone was very friendly, they didn't try and up the price on me and actually gave us more deals when we came in! Incredible! Granted they said it was because we were very nice to them so they wanted to be nice to us, but we didn't do anything other than smile and be friendly. I was astonished to find anyone in the car industry this nice after the reputations you hear about. This was the first new car I've ever purchased and if I were to continue to live in Boston, I'd tell everyone to go there and I'd come back myself. They were wonderful!!! More

I was having electrical troubles with my 2000 Accord, so I brought it to the most reputable dealer I could think of in the Metrowest area of Boston -- well, at least I thought it was the most reputable. Wh I brought it to the most reputable dealer I could think of in the Metrowest area of Boston -- well, at least I thought it was the most reputable. When I filed the work order I asked, specifically to have an oil change done while the car was being serviced. I verified this at the time of the work order, when the service "advisor" (ironic title) called me to tell me the cost of the repairs (which ended up being more than $500) and again when he called to tell me my car was ready. I arrived at the dealership with a 20 minute window of time -- should have been enough to fill out any necessary paperwork and pay for the repairs before I left. Upon my checkout, I noticed there was no charge for the oil change, so I questioned the service "advisor", who had a sudden case of amnesia and didn't remember me asking to have an oil change done. So, now with my car in desparate need of an oil change, I had to wait 45 (between the oil change and my argument with the service "idiot') minutes while it was being done. Oh yeah, I was late to where I had to be. And to add insult to injury, I had to PAY FOR IT! Although, to be fair, they did offer my next oil change for free. Super. There's a great example of quality customer service. While my car was being serviced, it was determined that I needed a new seatbelt switch on my driver's side, which had been the cause of my SRS being illuminated. They ordered the part and "advised" me to come back the following Friday, which I did. When I arrived the following Friday, I was told it would take as long as 2 hours before the car was ready. I chose to wait the two hours (actually it was 2 1/2 hours, but close enough). I left a more satisfied customer this time. That is until my SRS light came on again the following morning. I looked down at the seatlbelt switch -- IT HAD BEEN INSTALLED ON THE WRONG SIDE. Now, I have waited 2 1/2 hours only to now need to go back and wait AGAIN! I'm pretty sure I won't be cashing in that free oil change, as I will NEVER go back there again. BTW - In my three trips there, I noticed several unsatisfied customers, I was not an isolated case. If you choose to go there, plan for several repeat trips and bring your best yelling voice and your unsatisfied look. You're going to need it. More

After surfing Internet I contacted Boch to confirm pricing of vehicle (using VIN). Salesman confirmed price while stating it was an older vehicle that had a minor flaw. I asked him if he would be av pricing of vehicle (using VIN). Salesman confirmed price while stating it was an older vehicle that had a minor flaw. I asked him if he would be available that evening so that I could ensure he received the commission/credit and then drove from Plymouth. After arriving at Boch's I found the salesman in his office and introduced myself - he was in charge of Internet sales. That's when he told me "the website person had listed the vehicle with the wrong price" and that he was sorry, but would be glad to show me the vehicle (Civic LX). The "apology" and the price increase of $3,000 raised my antenna even when the Sales Manager said he would knock a few hundred off the price even though it was an honest mistake and would be corrected. Needless to say I walked. A month later I returned to Boch's website out of curiousity only to find the same vehicle/VIN at the same "wrong" price. It's one thing to dangle a loss leader to draw customers to the lot - it's quite another to lie. Must be the company since they all supported the tale and then took no action. More

Boch dealership is an interesting place. When you look around at the salesman you wonder if Boch raided best Best Buy for help. I had the luck though of being from out of state (NH) so I ended up dealing around at the salesman you wonder if Boch raided best Best Buy for help. I had the luck though of being from out of state (NH) so I ended up dealing with Steve Saunders. Steve is on the opposite end of the spectrum. He is a what you might call an old school salesman. He was knowledgeable and a gentleman who never gave me a hard sell and a good price (based on alot of price quotes) the first time. He also had to drive the car himself up into Hampton for the across border sale and he did it on my schedule only a couple of days after the sale. The financing department stinks, they tried the hard sell on warranties and offered a ridiculous interest rate before realizing that I'm not as dumb as I look but came to there senses. The bottom line is Boch because of the volume sold will give you a great price in comparison and maybe even a good financing package if you do your homework and ask for Steve. More

OK, I read all of the horror stories but I figured that since they are #1 on the planet I would give them a shot. I got the best deal and it was about as no hassle of a car buying experience as you can get since they are #1 on the planet I would give them a shot. I got the best deal and it was about as no hassle of a car buying experience as you can get. Sure they want to sell cars and accessories but I was never pressured into anything. The person in finance was delightful. They had the car I wanted at a great price with a great return on my trade but I was well schooled before I went. I have not used their service yet but the car was prepped beautifully. So if a great deal is important to you don't hesitate to try Boch. More

when i purchased my car i was pressured more than anything in my life to get an extended warranty. MY HUSBAND IS A MECHANIC!! I am covered if anything is to go wrong and I explained this to her. i to anything in my life to get an extended warranty. MY HUSBAND IS A MECHANIC!! I am covered if anything is to go wrong and I explained this to her. i told her a thousand times that i didnt want the extended warranty and she basically told me that her job would be on thin ice if i didnt get it!! pathetic. i didnt buy it, and my monthly payment dropped $40 a month! sorry boch honda, i know how to read the fine print. More

I got a best quote for my Honda Odyssey EXL from Boch. I got a best quote for my Honda Odyssey EXL from Boch. I have visited Boch Honda on 05/22/2007 with my wife, infant son (2 weeks old), toddler son I got a best quote for my Honda Odyssey EXL from Boch. I have visited Boch Honda on 05/22/2007 with my wife, infant son (2 weeks old), toddler son and my mother. The manager who has been communicating with thru e-mail greeted us and assigned a Sales Person to us and afterwards everything went downhill. I have notified Manager in advance that I want to make the whole process quick because of demand from my sons. I left my sons and mother in the car and had been working with the so called Sales Guy. He was not at all friendly and very poor in communication. When I asked him to show us the car, he took us to the lot and was searching for the Nimbus Gray EXL. When he failed to find the car, he has been pestering to select some other color. I did not take him seriously. We returned to the show room and he went to check the availability of the van in Computer. He came back and asked me to finish the paper work because I would not have a lot of time left. When I persisted that I wanted to see the vehicle and wanted to come back for another day for the paper work, he ridiculed that I have not been using the time wisely. At times I wondered whether that guy was tired or intoxicated or have difficulty in comprehending things. Then he disappeared for 15 minutes and asked me that the van was outside. When I told him that was not the color, he asked us to get in. He does not know any clue about the controls in the EXL. I thought he was taking us back to the same lot where we searched the Nimbus Gray in the first place. I thanked him a lot for that, but he pulled the van and started driving in the main road. My wife was very upset and worried because our infant son could wake up any time and my mother was not notified in advance about our trip to a different lot and she does not know English. We asked him to return to the show room. Bottom line is, this Sales Guy was not friendly, argumentative and treated us very shabbily. I am known for keeping my cool but he tested my patience yesterday. We left Boch after notifying the manager. The manager apologized many times. Boch contacted the next day many times and asked me to return. I went to another dealership around our area who matched the boch deal. My advice. 1.Communcate to the Sales Managers thru e-mails. 2. Finalize the price before you go. 3. Tell them about your options. For example you can tell them not to talk about warranty or any other things. 4. When you visit, ask for a good sales guy or else they might loose the business. If you do the above, then you will get a best deal. Boch is the one who could provide best quote around here. So if you do a little homework, you can get your vehicle from Boch with out any problem. I did everything I mentioned except asking for a good sales guy. Boch knows they lost my deal becuase of bad sales guy. Thanks More

Bought a used Honda Odyssey at Boch New to You in 2005. Transmission just went last week. Did some research and found out the car was covered under an extended warranty due to numerous transmission issues Transmission just went last week. Did some research and found out the car was covered under an extended warranty due to numerous transmission issues on these cars. Called Honda to make an appointment and gave them my vin #, that is when I found out the car was manufactured for use in a Canadian market, so it could not be covered under the warranty. After speaking with Honda Canada, and Honda USA, they told me they couldn't do anything, that the dealer who sold me the car should have told me the car was manufactured for Canada. I contact Boch and they tell me that they do not have to provide me with that information. So now I am stcuk with a $3500 repair bill taht would be covered in Canada but not the US. Will never buy a car from Boch or Honda again. More