Nucar Honda of Norwood

I've purchased 12 new automobiles in my life time. This has involved visiting many dozens of dealerships and experiencing the good (very few), the bad, and the sleazyest (very many) of salesmen over the pa has involved visiting many dozens of dealerships and experiencing the good (very few), the bad, and the sleazyest (very many) of salesmen over the past 40 years. As a result, I've learned to be very cautious and skeptical when visiting any auto dealership. I was recently in the market for a new Honda. After visiting 3 local dealerships, dealing with 3 annoying salesmen and 2 irritating sales managers, I stopped by Boch Honda. The first thing I noticed was that this was the busiest auto dealership I've ever seen. After waiting awhile for an available salesman, I found myself in the company of Jim Travers. Jim was the most affable, honest, helpful salesman I've ever met. No pressure, no annoying, deceptive sales jargon. Just friendly, helpful information and advice. Though I had no experience with any other salesmen at Boch, I'm very happy to say that I got a better deal than offered by the competition and had a very pleasant experience working with Jim. The process did take longer than I expected. Boch has a huge inventory and many of their vehicles are located on a couple of remote parking lots a couple of miles from the dealership. So if the vehicle you're looking for isn't on the lot at the dealership, it can take a while to find it, then find the keys for it, then move the cars that are parked in front of it. Also, there often seems to be a wait just to see a salesman (it seems to be a very busy place). You can SAVE A LOT OF TIME by calling their sales department the day before you come in (or at least a few hours before you just show up and have to wait). When you call, ask for a specific salesman that you know and trust. If you don't know anyone, I highly recommend Jim Travers. If you set an appointment with a salesman, and you know what type of vehicle you're looking for, he can have it ready and waiting for you when you arrive. This can save you a couple of hours that would otherwise be spent waiting for a salesman and searching for a vehicle you like. If your experience is anything like mine, you'll soon be driving a new Honda and be very glad that you went to Boch Honda to buy it. More

did exactly what they said, consistantly brought better deals than their competition. No surprises, excellent service and support. deals than their competition. No surprises, excellent service and support. More

I found your ads misleading. I found their sales tactics deceptive. High pressure managers that only wanted to make a deal and finance with the company. Would not accept my credit unions check. I should hav deceptive. High pressure managers that only wanted to make a deal and finance with the company. Would not accept my credit unions check. I should have listened to my friends and stayed away from BOCH. Never again! More

Don't waste your time! Tried to buy my Odyssey there two years ago and they're still playing the same game - lying to you on the phone and then changing all the prices when you get there. Two yrs ago they b years ago and they're still playing the same game - lying to you on the phone and then changing all the prices when you get there. Two yrs ago they beat everyones price on the phone and then lied when I got there - tried to change everything. Every dealer warned me about them and I still fell for it. Thought I'd give them a second chance this time. Oops - my bad! They lied again! Even made a manager confirm the price and they outright changed it by $2,100 when we got there! Mysteriously nobody could find record of any conversations or emails. Then, to top it off - they wont even honor their advertised price on "every" in stock Accord - wanted me to pay thousands more. Stay away! They will say anything to get you in their showroom and then waste your time for hours when you get there. Ran into two other people equally duped leaving. I don't know how these guys stay in business. More

I have a 1998 Honda Civic and a 2008 Honda Accord. I bought the honda accord at BOCH and it wasn't that painful, but the only reason I will continue to use Boch is the exceptional service dept. I have bought the honda accord at BOCH and it wasn't that painful, but the only reason I will continue to use Boch is the exceptional service dept. I have never had a long wait that wasn't expected. They are always upfront with not only wait times, but with the cost as well. The best part about this service dept are the people. They let me know that on my civic, I could use a 130,000 mile service, but told me that I could wait another 10,000 miles if I needed to. I was so impressed with their honesty. I like to take good care of my car, (why be stranded waiting for AAA when I could have replaced something when I found out about it) so I opted to get the service, but it was such a great feeling knowing that they were on my side... not out out to make the almighty dollar... Another great experience I had was when I bought my new car. The service dept gave me a key chain that gave me two free oil changes (the first one and the fourth one). How great is that! Now I even receive coupons and reminders in the mail so I don't even have to think about my car (they do all that for me) Trust me I need all the help I can get :) Well, just wanted to let someone know that not all dealerships are bad... More

The service here was outstanding!!! I had to get an oil change and tire rotation. I had my three children with me. Maria Lopez in service-was OUTSTANDING. I've never met anyone so PLEASENT in the car ind change and tire rotation. I had my three children with me. Maria Lopez in service-was OUTSTANDING. I've never met anyone so PLEASENT in the car industry to deal with. She brought me and the kids to there great play room for the kids to just hang out, watch a movie, tv, color, play with a children's computer or play with lego's. They didn't want to leave when the car was ready. She then showed me desks with wi-fi connections if you have your laptop and phones at your disposale. Also, the kids loved that no matter what time of day we got there they could have free-muffins, danish or donuts-I love the coffee! I will definatly be back. More

I love them here! We were deciding between a toyota or honda minivan. The sales guys here where awesome they took there time with me 8 months pregnant and all. They let me take my time driving the car sit honda minivan. The sales guys here where awesome they took there time with me 8 months pregnant and all. They let me take my time driving the car sitting in it. Finding the color I wanted with all the extra's. They were wonderful!!! The price we paid for the car and the trade in were remarkable. I would send anyone looking for a honda here. And the service department was so great when I went back for my first oil change. More

Boch Honda is a bizarre place. They insult you and expect you to pay. They want you to PAY NOW!!!!! The Sales Reps were totally clueless, unprofessional, and annoying. I negotiated a deal on phone. When you to pay. They want you to PAY NOW!!!!! The Sales Reps were totally clueless, unprofessional, and annoying. I negotiated a deal on phone. When I went there to buy, I negotiated a fair deal, but when I went there to buy THE WAY THEY WANT it was OVERWHELMING. Business associate lied, and said they cannot sell for the price they promised on phone. My advice is that when you negotiate deal have it in email. Be very careful with these people. If you know nothing about buying a car THIS IS NOT the place for you to go - they will DISRESPECT you and TAKE YOU FOR A LONG HORRIBLE RIDE! More

I purchased a 2007 Honda Fit from Boch Honda in February 2007. After ordering some extras, I was told to pick up the car on a particular day. I arrived and the car wasn't ready! I had to wait around whil 2007. After ordering some extras, I was told to pick up the car on a particular day. I arrived and the car wasn't ready! I had to wait around while the service department put on the rear bumper applique. They put it on CROOKED and I had to wait another thirty minutes while they removed it and reapplied it. My cargo mat wasn't in stock, so they ordered one. The Guidepoint theft system button was taped to my front console, also crooked. These guys are very sloppy. I returned twice more to Boch Honda, inquiring about my cargo mat and wasting an hour on each trip. EACH TIME, I was told that the service department had already installed it. EACH TIME, I told them they were wrong. EACH TIME, they said they would order one and asked me to return on a particular day. Finally, on the THIRD VISIT, they gave me the cargo mat I had ordered on day one. For my first oil change, I paid them to replace the wiper blade inserts because they were getting old. Two days later, during a rainstorm, I noticed that my right wiper blade was non-functional. The reason? They had broken the wiper blade while putting the new blade insert in, and the wiper blade no longer rested flush against the glass. No, they didn't have one in stock. I had to go back twice in order to get something fixed that they had broken in the first place. Just recently, the CD player died. It wouldn't accept any CDs, claiming there was one in the player. There wasn't. They ordered me a new radio under warranty, which required that I return on another day and wait a couple hours while they replaced the radio. A few days later, I noticed that there were big gouges around the edges of the center console (near the A/C knobs) where some idiot technician had levered on it WITH A SCREWDRIVER. Also, they forgot to hook back up the outside air/recirculate lever so it's non-functional. Now I have to go back and show them the damage, and they will probably have to order yet another part. Then I can go back and wait for hours more on some other day so they can fix yet more damage they caused in the first place. Don't let them touch your car at Boch Honda, because they will probably break something else in the process. More

Liars, cheats, game players. They advertised a sales Liars, cheats, game players. They advertised a sales promotion on the vehicle I went in to purchase. When I sat down to complete the sale, I broug Liars, cheats, game players. They advertised a sales promotion on the vehicle I went in to purchase. When I sat down to complete the sale, I brought up the sales promtion listed on their website, and in the Boston Globe. I was told by my saleperson Wil, I was not eligible for the promotion because it was only on the 2x2 models of the CRV, and not on the 4x4 model I was purchasing. I did not want to come back, I had been there for several hours already, I reluctantly beleived him, thinking why would he lie to me when I have the abilty to go back and check the ad, I wanted the car and I wanted to go home. When I did get, I checked the ad and found out the promotin was on the car I bought. I immediatley contacted Mgt., and continued to follow up with them. They failed to repsond in any other manner than to refer back to my salesperson. Salesperson then called me severl times, with a load of BS, and more lies. They are liars and cheats. I was at dealership for several hours, and watched lots of other questionable sales practices, high pressure, lies, etc. go on all around me while my salesperson left me sitting alone for long periods of time. The Gm cam out to talk with me at point of sale also, he said hello, and wanted to make sure that I gave all 5s(high marks) when Honda HQ called me for my reveiew of the entire sales process. Avoid them like the plague. More