Nucar Honda of Norwood

I bought a 2007 Honda Ridgeline RTL on 2/10/07 from Darnell Younge at Boch and couldn't have had a better experience. Step #1 go to Boch, Step #2 a Ask for Darnell. Step #3 Feel comfortable that you g Darnell Younge at Boch and couldn't have had a better experience. Step #1 go to Boch, Step #2 a Ask for Darnell. Step #3 Feel comfortable that you got the best price from a very low key salesperson. Herb Chambers could not get within $1000. of the price and was unresponsive. More

This was my 6th dealer. Previous dealers, Boch Toyota, and 3 Nissan Dealers, so when I walked into Boch Honda I was familiar with the routine. The only exception was this was not the familiar routine. O and 3 Nissan Dealers, so when I walked into Boch Honda I was familiar with the routine. The only exception was this was not the familiar routine. Okay Ivuchi was the first salesman I encountered, he went over the top to search for the perfect car, color, accessories, for me on a below zero wind chill factor he stood outside looking a color of a car I had not yet determined I wanted yet. I was very impressed with his patience and I was not at all pressured. I test drove the Honda Accord EX which I liked well enough but was still stuck on the Nissan and was ready to leave after an 1 1/2 hours. He said are you sure there isn't anything more I can do for you and I said actually, could you tell me how much you would give me for my car. When the keys came back the Sales Manager, Paul Costine had them and basically said I really want to make a deal today because of the weather, what can I do for you to help you find a car you will be happy with, he gave me invoice and never swayed from that, even with a trade, he also put his 3% towards the value of my trade. I wanted power seats and power mirrors. Instead of saying well you can have those put in, he said it might be cheaper to go to the next model, Honda Accord EXL. On minute in this car and I loved it. Everything I needed. Paul Costine called Dennis Young another salesman over to take over, Okay had to take care of an unexpected situation. I was even more impressed by Dennis Young, while Okay was knowledgeable and I grilled him, Dennis Young was even more knowledgeable and offered more information than I had asked for. He was calm, patient, thorough. He was willing to come in the following day, his day off so I could empty out my car because it was late and cold. The "feared" finance manager, worked with me every step of the way. I didn't have to work with him. I was there from 3:30p to 9:00p and drove home that night in my beautiful new car. Boch Honda definitely exceeded my expectations. Keep up the good work! More

I bought a 2007 Ridgeline from boch honda and have felt that disugusting "I've been scammed" feeling ever since. The salesman was a greasy kid who never returned phone calls, the finance guy sucked me into that disugusting "I've been scammed" feeling ever since. The salesman was a greasy kid who never returned phone calls, the finance guy sucked me into upgrades that are probably worthless (hindsight being 20/20, and I feel like a sucker!). He sold me the extended warranty and "faux" lo jack, stating, you want this because the "new" thieves now use flat bed trucks to steal your car, and without the security system, people will just say "there goes another broken down ridgeline". I bought that crap .... ouch! Hondas never breakdown! In short, Boch Honda lived up to the "car dealers are xxxx" that everyone fears. You try and be a nice person with them and they take FULL advantage. NEVER AGAIN, I will buy through a private sale, used, on my own terms so I don't feel used and abused again More

Worst experience ever buying a car for my parents. 1 1/2 wait after arriving at a sale. After the wait spent 5 mins. with sales manager to wrap up sale. Totally unecessary, then they tell us they need ou wait after arriving at a sale. After the wait spent 5 mins. with sales manager to wrap up sale. Totally unecessary, then they tell us they need our money 48 hours before agreeing to take delivery. We told them to take a hike they paniced and reduced the price $1500. Will never buy another car there in my lifetime. Would rather spend more at another dealership then give money to Ernie Boch Jr. Come on Down? I think NOT! More

Sales person was nice, other than that, TERRIBLE EXPERIENCE. Every other employee seemed miserable. Business associate lied. Convinced me to get extended warrenty by telling me that all I had to EXPERIENCE. Every other employee seemed miserable. Business associate lied. Convinced me to get extended warrenty by telling me that all I had to do to cancel and get refund was to call her within 60 days, she told me even if I was 10% sure I wanted the warrenty it would be right move because cancellation was so easy. My fault for believing her. She was then impossible to get through to. I spoke to 4 other people in business about this, and they seemed to purposefully make it as difficult as possible to cancel. It was, literally, 5 MONTHS and dozens of calls, paperwork, and a FEE, before I saw a refund (and, based on what I was told, I was planning on this refund to help pay for my loan). Once, I was told that my paperwork had been processed and I would see my refund in 60 days. 60 days later, after not receiving refund, I called and was told there was no record my ever cancelling. Had to wait another 60 days. Very frustrating. Will never go back. Will discourage everyone I know interested in buying a car from going here. More

Hi I want to tell everyone although I may have waited too long (((in my opinion))) to see a business manager after the sale was completed the people I dealt with from the sales person Darnell to anyone else long (((in my opinion))) to see a business manager after the sale was completed the people I dealt with from the sales person Darnell to anyone else I dealt with were always telling me what was going on. I must thank Ernie for the great fruit and coffee as well. The price I received after negotiation was by far the best and I must admit I shopped other dealers in the area as well. I will admit that one of the dealers I was with was also very nice and they had great home made chocolate chip cookies but with all the $$$$$ I saved at Boch I can buy my own cookies. Also the only other thing I was not TOTALLY satisfied with was the music was a litle loud in the show room. The bottom line is I saved not hundredas but well over 2,000 shopping at Boch. They gave me at least a thousand dollors more for my trade than anyone else. More

After being slick talked into purchasing an extended warranty, we were told we had 60 days to cancel it. We have been trying to cancel the policy for 30 days - calling every other day, no one ever call warranty, we were told we had 60 days to cancel it. We have been trying to cancel the policy for 30 days - calling every other day, no one ever calls back, no one picks up their phone, the insurance company says we need to cancel through the dealership, the dealership states (the first call we placed when we actually talked to someone) we need to cancel through the insurance company. Wer found the exact same policy for $700 less. We will never shop there again. More

This August we leased a 2007 Honda Accord from Boch. After reviewing the contract I noticed an amount of $1499 on the contract but determine by the copy that I had what this amount was for. I proceeded After reviewing the contract I noticed an amount of $1499 on the contract but determine by the copy that I had what this amount was for. I proceeded to go to Boch Honda and I questioned the sales rep, Jaime Maldonado who didn’t know what this amount was for. He referred me to another Business Manager, Geoff. Geoff also didn’t know what the $1499 was for but instead referred me to Morgan who was the Business Manager who issued the contract. I left messages for Morgan that went unanswered. After trying to more than a week I proceeded to contact Mr. Bill Cafarello, General Manager who told me would call me back but he didn’t. Since Mr. Cafarello didn’t call me back I placed another call to him and he then referred me to Lindsay Tatro who informed me that the $1499 was for seat fabric protection and this product was known as “Touch of Class”. I asked them to take it out of the loan and they eventually had the loan re-written. In the meantime during one of my visits to Boch Honda trying to find out what the $1499 was for, I had an oil change done on a 2006 Accord that we leased for my husband in April of this year. In the contract we got charged $595 for a “Touch of Class” product but this was never delivered, we just got charged for it. We went back to Boch Honda and had our loan re-written for the 2007 Honda Accord. As part of this transaction, Boch Honda was to pay off a loan outstanding for a 2004 Honda Accord that was traded in. In September I received notification from American Honda Finance that the account is past due. I went back to them and informed them the car had been traded in at Boch Honda. They asked me to follow-up on the pay off since the account is still our responsibility. For two weeks I am going back and forth with Boch trying to obtain a confirmation on the payoff. Finally, we receive confirmation from Mr. Cafarello that the loan was paid off but it turned out not to be the case. The loan was not paid off until last week when I told Mr. Cafarello that I would contact the Massachusetts Attorney General’s office and the FTC. Having had this experience, I went back to review my prior contracts with Boch Honda. In August 2005 I purchased a Honda Pilot. In the contract they included $1539 for a service agreement that I did not purchase. I noticed this in September 2005 and went back to Boch and had them cancel it. Unfortunately, even though Boch Honda cancelled the service agreement American Honda Finance does not readjust your monthly loan amount. As mentioned, I went back to review prior transactions and found that underneath the $1539 for the Service Agreement there was a $499 amount for some unknown product . I also noticed that my loan term that should have been for 60 months is for 72 months instead. I have gone back to Boch Honda asking for information on the $499 and filed a written complaint with them last week to include the altered loan term. As a result of my complaint, today I learned by Mr. Jim Carroll, Chief Administrative Officer/Counsel that in the transaction of my 2005 Pilot I was also charged $1433.28 for an Accident and Health Insurance that is not disclosed and listed in the contract but instead was made part of the loan principal. Isn't this loan fraud? If you or anyone has had products added to your contract/loan please contact the Office of the Attorney General Thomas Reilly One Ashburton Place Boston, MA 02108 and the Federal Trade Commission Federal Trade Commission Fraud Division 600 Pennsylvania Avenue NW Washington, DC 20580 More

Good grief! Our nightmare on the automile!! We purchased our vehicle from Boch Honda a few years ago and had received good service up until our last visit. They had the vehcile for 6 days (no ren purchased our vehicle from Boch Honda a few years ago and had received good service up until our last visit. They had the vehcile for 6 days (no rental offered) and didn't diagnose the problem until I personally drove with the technician on the third day to help troubleshoot. Only then did they agree it was a problem with the transmission (the warrenty had curiuosly been disputed on the second day). It wasn't until we showed them our warranty documents (we purchased from Boch) that they agreed to perform the work. Well of course other "costly repairs" were discovered along the way and the labor alone came to $900. And wouldn't you know it, just two days later the back bracks failed on the vehicle. A coincedence you say? Hardly! Shame on us for building trust in Boch Honda. Never again will we buy a vehicle or have one seviced at Boch Honda. Sure,"Come on Down" to get ripped off! More

I Was told by phone to leave a deposit of $500 to insure the car I wanted would still be there when I arrived. I did not leave a deposit and arrived 45 minutes later, was hooked up to one of their "leaading the car I wanted would still be there when I arrived. I did not leave a deposit and arrived 45 minutes later, was hooked up to one of their "leaading" sales reps and was then told they did not have the car. They tried to sell me another at a higher price..I didn't bite, left the area and enjoyed a nice ride home without any new car payments. More