Nucar Honda of Norwood

Sleazy and dishonest staff Long read, but be very careful of the individuals working in this dealership! My husband and I purchased the minivan on 6/1. We were completely misrep Long read, but be very careful of the individuals working in this dealership! My husband and I purchased the minivan on 6/1. We were completely misrepresented by Sean Bucknor on our APR rate. We had asked him on two separate occasions what our rate options are and he was completely dishonest and devious about it. The first time we asked about the APR was prior to finalizing our agreed price. He simply says, it depends entirely on your credit and estimates "oh, I don't really know- 3s and 4s probably". Several moments later, he comes back with a paper with the monthly payment amounts for 36, 48, 60 and 72 months without APR rates, and again we asked. He tries to beat around the bushes and says the first three options were "around 3s". At the 72 month, it would be "in the 4s". He somehow had the monthly payment amounts but refused to provide the rates, and then diverted our attention away by having us sign some more docs. Never once had he mentioned anything over 5. After another long wait, we are sitting in the finance room with Valentin and the rate FINALLY shows up. A steep 5.59%! I just have to add that this was never CLEARLY shown to us. We happened to had glimpsed at it and were completely surprised. My husband and I have excellent credit (over 800). And when we told Valentin this was completely misrepresented to us, he tried to offer us something that the dealership would "eat the one point" (so we are looking at 4.59%) BUT have us purchase a separate warranty, which would have given us a "better rate" but INCREASE our monthly payment. This obviously made no sense to us. After a couple days and several phone calls into the finance guy, they finally let up. It was NOT easy. He continue to use his shady tactics in trying to negotiate. Then come pickup day. Gas tank was left HALF empty. Detailing job was terrible (probably didn't bother with detailing, since we made such a big deal on their shadiness). "Manager" came out and gave an insincere apology, "oh, APR rates should definitely have been provided to you before you went in to the finance room". NOPE, and I'm sure we weren't the only customers they try to cheat. Needless to say, we are very unsatisfied in this whole transaction. Information was entirely misrepresented to us, and to make matters worse, the finance guy tries to make a deal for himself through our unfortunate ordeal with the sales guy. We, our families and friends are most definitely taking our business elsewhere! Like one review I read, unprofessional is too nice a word to describe these sleazy xxxxx! TAKE NOTE: They will use APR rates as negotiations, so DON'T LET THAT SLIDE from the sales bargaining. Also, DO NOT let them charge you tax on the doc fee. Their contract has the wording WRONG in the calculation section; you are NOT responsible for tax on doc fee. The tax on doc fee was obviously a hidden fee for us, since nobody told us about it; and of course they had refused to give us back the money even when we asked. After all, they're crooks! More

Jaime is the best! Jaime is a such a great salesman. He gave me such an amazing deal and helped me with the entire car process from A to Z. I really am happy with my exp Jaime is a such a great salesman. He gave me such an amazing deal and helped me with the entire car process from A to Z. I really am happy with my experience. More

2019 Honda Odyssey From the moment me and my husband sat down with Gary, we knew we was going to make the deal. He was understanding, patience, and knowledgeable. Gary l From the moment me and my husband sat down with Gary, we knew we was going to make the deal. He was understanding, patience, and knowledgeable. Gary listened and took his time to understand our financial situation and to help us get our budgeted price. He also got everything done that I drove off in my new odyssey in less than 24 hours!! I would recommend this dealership but mostly Gary Lee for his excellent service!! Thank you Gary. More

buying a new car i went in to dealer to buy a new Honda CRV, i worked with sales consultant Gary Lee, every thing went smoothly ,fair price and Gary facilitated reg./n i went in to dealer to buy a new Honda CRV, i worked with sales consultant Gary Lee, every thing went smoothly ,fair price and Gary facilitated reg./new plates, drove my new CRV off the lot within three hours ,same day, best car buying experience I ever had ! More

Excellent Sevice!! 6 out 5 Stars!! Excellent service!! I came in looking to get an used car and left with a brand new one. Ronald guided the purchase and figured out exactly what I need Excellent service!! I came in looking to get an used car and left with a brand new one. Ronald guided the purchase and figured out exactly what I needed with me telling him my concerns of why I wanted to change my car! Excellent!! I would definitely recommend this place and would definitely be back for future purchases!! More

Very good service My service adviser was very nice Mr. Joseph Todaro. The lady at the parts department found the part that I wanted very quickly. My car was repair in l My service adviser was very nice Mr. Joseph Todaro. The lady at the parts department found the part that I wanted very quickly. My car was repair in less than one hour. The waiting room was very customer friendly you don't mine waiting in that room. More

I had a very positive experience at Boch Honda. All personnel were very courteous, helpful and professional. My salesman, Steve Winnett, was very thorough in his explanation of all the features of All personnel were very courteous, helpful and professional. My salesman, Steve Winnett, was very thorough in his explanation of all the features of the Honda Passport. He is very knowledgeable about the Passport. He answered all questions to my satisfaction. Steve is the first salesman I have encountered over the years to demonstrate all the features of a vehicle. I appreciated him setting up my Apple Car Play. I highly recommend Steve Winnett to anyone in the market for a Honda. More

Another A+ Boch Honda Experience! This is my 3 time at Boch Honda for a new car and each experience has been better than the last. I worked with Steve Winnett who was so knowledgeable, This is my 3 time at Boch Honda for a new car and each experience has been better than the last. I worked with Steve Winnett who was so knowledgeable, patient, and thorough with absolutely every aspect of my visit! More

Excellent service The entire deal was excellent, we did have to wait a long time to meet with the financing department but it was memorial weekend and the dealer was ex The entire deal was excellent, we did have to wait a long time to meet with the financing department but it was memorial weekend and the dealer was extremely busy. Overall everything else went completely smooth thanks to kelvin. More