Nucar Honda of Norwood

A grueling 7 hour experience at Boch Honda! I arrived at 11am to test drive a Honda CRV and figured if I liked the car I could hammer out a deal in a couple of hours! I was dead wrong! I final I arrived at 11am to test drive a Honda CRV and figured if I liked the car I could hammer out a deal in a couple of hours! I was dead wrong! I finally walked out of Boch Honda at 6pm! A full 7 hours after I arrived! The salesman John OConnor was friendly and knowledgeable and helped me understand the various safety features of the car. But when the negotiations started the process devolved into a nightmare! The sales manager was gruff and nasty while saying it wasn’t personal. After the deal was completed I was told the car was used not new. I continued at that point because the mileage was low and I was fatigued from the process but If I knew this fact at the beginning it likely would have affected my approach in the the pricing of the vehicle. The warranty person, Samir Masiha, was relentless, breaking the potential coverages from total cost to monthly to weekly with so many variables I couldn’t follow what I thought I agreed on! All this happened while armed with quotes from two separate dealers that I thought would smooth the process. I have bought a dozen cars from this dealership over the years but never again! More

New car- CRV Salesman John O’Connor did an excellent job working with my wife and me. I would work with him and your dealership in the future. My initial contact w Salesman John O’Connor did an excellent job working with my wife and me. I would work with him and your dealership in the future. My initial contact was via email with Matt Primpas who was also helpful and all individuals honored prices quoted during our conversations. More

New car purchase I bought a new car. My salesman was very professional to work with. He was very accommodating and tried extremely hard to satisfy my needs. Thanks I bought a new car. My salesman was very professional to work with. He was very accommodating and tried extremely hard to satisfy my needs. Thanks More

Biff was great Enjoyed working with Biff very much. He came across as honest and knowledgeable. I’d certainly send someone his way or return to him myself. Enjoyed working with Biff very much. He came across as honest and knowledgeable. I’d certainly send someone his way or return to him myself. More

Good deal Got new car and likes it a lot. Dealership overall is good. Purchasing experience is good as well. Located little far away from me but deal offered be Got new car and likes it a lot. Dealership overall is good. Purchasing experience is good as well. Located little far away from me but deal offered beat the other offers. More

Wonderful customer service! I came in to look at a subaru, unfortunately I did not think it was for me but John OConnor took the time to find me an amazing car in my budget. I wa I came in to look at a subaru, unfortunately I did not think it was for me but John OConnor took the time to find me an amazing car in my budget. I walked out with a beautiful 2014 Ford Focus and I am so happy with the results. Thanks Again! More

Great Steve. Winnett and manager Tom did a great job, in every aspect they took great care of me ! Thank you very much for your help guys ! Steve. Winnett and manager Tom did a great job, in every aspect they took great care of me ! Thank you very much for your help guys ! More

Awesome experience John O’Connor is so friendly and professional in his job . Make my day easier. He help me and asker all the question I have . Super Great . John O’Connor is so friendly and professional in his job . Make my day easier. He help me and asker all the question I have . Super Great . More

Good overall experience, with one complaint Amine was very knowledgeable, courteous and kind. Made us feel at home and was very professional in his demeanor and communication. Boch is probably Amine was very knowledgeable, courteous and kind. Made us feel at home and was very professional in his demeanor and communication. Boch is probably lucky to have him as the face of the company in these transactions. The building is clean and plenty of comfy services for customers, etc. Now to the critical: The dynamic between salesman and finance department in this business is inherently unfavorable to the customer. If you negotiate a price with the salesman and then walk into the finance office and they present you with an array of printed paperwork and a bottom-line price that's higher than what you expected, then this is a problem. Its especially frustrating when you've already spent considerable time in the place to begin with and all you want to do is leave with a car so you can get to work the next day. Certainly a good warrantee and GAP insurance are things that all buyers should consider but that cost should be out in the open from the very start of the negotiation and not be something that gets snuck in at the last minute as a line item in the final financing agreement -IF you happen to notice it. In our case, Amine included the fees and taxes in our negotiations for the car but the cost of those other things came as a bit of a surprise afterwards. This is unfortunately the nature of the business and if you go buy a car and you're on a budget, you should just know this in advance. Problem is that many people don't buy cars often enough to know better. For an operation that's been in business as long as Boch and with such a public presence and advertising buzz, you'd think that they'd find a way to leave customers feeling a little better about the transaction when they walk out the door. As I said, the warantee and GAP insurance are things that most people want and its a nice luxury that the dealership offers so that the unprepared consumer doesn't need to go out and find them for ourselves -even if we may pay for this convenience. IMHO, Boch should educate the salespeople about these add-on's and require them to disclose all of that up-front so you don't surprise anyone with the bottom line when its FINALLY time to sign and seal the deal with our hard-earned $$$. I'm satisfied with the experience 99.9% but that very last impression is hard to get over. More

A Great Experience - Again I came in last month to have an airbag replaced and really appreciated the speed and quality of the service. I was back today to get new tires and bra I came in last month to have an airbag replaced and really appreciated the speed and quality of the service. I was back today to get new tires and brakes, and Susan just made the entire process really smooth, friendly and enjoyable... AND the car was done early. Thanks again! KB More