Nucar Honda of Norwood - Service Center

You drop your car off with a very polite person. Then it becomes automated. You get a text with a link to list a bunch of extra upsells. If you click on anything, you agree to the upsold service. Mi Then it becomes automated. You get a text with a link to list a bunch of extra upsells. If you click on anything, you agree to the upsold service. Minimal human interaction. Most places call you with additional recommendations and explanations and ACCURATE estimates. I was upsold on replacement struts, because I clicked on the link thinking it would give more information, nope, it authorized the repair. Low ball estimate on website ($648 for BOTH STRUTS), ended up being a lot more (Over $1200). And it wasn't done correctly... Less than a month after having the struts replaced, I heard this loud rumbling noise.I though it was a spare tire issue. It was the strut that they just replaced, the bolt had been stripped and was loose. The tire shop said Nucar clearly messed this up. I have contacted Nucar, and since its hard to get a human to talk to, I leave this review. I am willing to delete and/or update this review if they make things right. More

I have always had good experiences with Boch Honda, both Sales and Service over the past 8 years. Sales and Service over the past 8 years. More

Dan O’Connell is a talented service advisor. Dan went out of his way to make that understood what the work would entail and the process. His communication skills and transparency were superb. He Dan went out of his way to make that understood what the work would entail and the process. His communication skills and transparency were superb. He showed a genuine interest in making it as easy as possible to get the work done on my 2006 Honda Ridgeline. Superb. Thanks Dan! I’ll be back. More

Jillian’s customer service was excellent. She was knowledgeable with great communication. She was very helpful as well as friendly and answered all of my questions. She was knowledgeable with great communication. She was very helpful as well as friendly and answered all of my questions. More

Excellent service related to a few separate items recently (recall, oil change, and maintenance things) recently (recall, oil change, and maintenance things) More

The staff and dearlers are great. Especially Zhiwei Pi is a wonderful dearler and he is professional and patient. Such amazing experience. I super recommend this wonderful place. Especially Zhiwei Pi is a wonderful dearler and he is professional and patient. Such amazing experience. I super recommend this wonderful place. More

Yvie Esna was very professional. She explained and showed me the estimate based on the number showing on the Service Maintenance screen on my car's display. Her estimate for the amou She explained and showed me the estimate based on the number showing on the Service Maintenance screen on my car's display. Her estimate for the amount of time needed for the repair was very accurate. I couldn't help but notice that she was very attentive to all those customers who were there and under her service center care. I appreciate this local service center for my Honda. More

Service was excellent and repairs made all appear to be done very well. However, very expensive compared to same repairs done at other local establishments including other Honda dealerships. If you need se done very well. However, very expensive compared to same repairs done at other local establishments including other Honda dealerships. If you need service I suggest you do a web search and find what costs are for same repair at different locations. I have two complaints - estimate provided does not include all costs I.e., environmental costs and some minor parts used during repair; and dealer does not use all Honda replacement parts - this is listed on repair estimate but Service Adviser does not mention this unless asked and if Honda replacement parts are requested the estimate to repair increases. More

The service staff was very helpful, and prompt. Mo was quick and very professional. Enjoyed the experience! Mo was quick and very professional. Enjoyed the experience! More