Nucar Honda of Norwood - Service Center

Awful To preface I have only ever owned Honda’s, this is my 6th car~ 3rd serviced at Boch 2 years ago in the fall of 2016 I brought my car in for a $1500 To preface I have only ever owned Honda’s, this is my 6th car~ 3rd serviced at Boch 2 years ago in the fall of 2016 I brought my car in for a $1500.00 service and once completed picked it up as usual. Not long after the car just died while driving, I had it towed to Boch. I was advised that the mechanic had made an error while servicing the vehicle but that all repairs would be handled, the car has never been the same. Since then I have had random issues with the car: Rattling Humming Vibration Electric short in the ceiling Power issues, battery draining I replaced my tires, suspension/stabilizer and had the car die multiple times for unknown reasons. Well a couple weeks ago it died… again… so I had to call AAA again to start my car (all of the AAA people know me now) and I brought it back to Boch. I explained to Them my current top issues: Still Rattling, Humming and vibration ~ even though I have been told twice “if you do this it will be as good as new and you won’t have that problem anymore” ie. Tires Jan 2018 and suspension/stabilizer bar July 2018 Power issue, when I need to drive my kids to school going out to drive my car and it being DEAD My less than a year old tires are not holding air (I have complained about this a few times but am always told its just temperature change) They feel they “fixed” the battery/power issue and finally found a problem with the tires/wheels which he repaired. However now it is being recommended we do the right front bearing “that will fix the humming/vibration” ~ I cannot even handle it… I have already paid and done what would “Fix” that and I am not interested in paying MORE to fix what I was promised would have been fixed before the last $2800m I have sunk into it! So there is my story of a fading fan… I sent this to the GM of Boch with no response. Buying a Lincoln. More

Awesome Great services under 1 hour. Glad I can always stop in before work and get out in time. The workers are very helpful. Thabks again Great services under 1 hour. Glad I can always stop in before work and get out in time. The workers are very helpful. Thabks again More

The ever bad thing happen to me The ever bad thing happen in my life boch new to you or boch.extrmlly service them try to make u like a slave taken ur money then kick u out The ever bad thing happen in my life boch new to you or boch.extrmlly service them try to make u like a slave taken ur money then kick u out More

Everything was great Appt booked & confirmed by email; greeted promptly and w/friendly staff; good review & presentation of services; completed within estimated time; chec Appt booked & confirmed by email; greeted promptly and w/friendly staff; good review & presentation of services; completed within estimated time; check out fast & friendly, Aplus to everyone. More

Very satisfied Boch Honda always Great I have multiple cars And SUV thru Boch and always the business is professional and customer friendly The service area is v Boch Honda always Great I have multiple cars And SUV thru Boch and always the business is professional and customer friendly The service area is very good and convenient to have seven days a week More

The workers are so nice and hard working I given them a 5 star rating because when I got to the dealership an employee helped me pick out a car that would be necessary for me to drive 12 mile I given them a 5 star rating because when I got to the dealership an employee helped me pick out a car that would be necessary for me to drive 12 miles to work and back. 100% would recommend if someone needs a new car! More

Very customer oriented to make me happy I have been bringing my cars to Boch for years for oil changes and occasional issues. My new CRV needed a sunroof adjustment which was going to take a I have been bringing my cars to Boch for years for oil changes and occasional issues. My new CRV needed a sunroof adjustment which was going to take a few hours before they could get to it. I was quickly offered by service tech Joe a ride home in Boch's shuttle van. A few hours later I got a call that it was ready and they were sending the shuttle out to my home to bring me back. In a few days a new part arrived and it was quickly replaced while I waited. Problem resolved with total satisfaction! More

Repair for oil leak on a recently purchased used vehicle. I brought my recently purchased used vehicle in for an oil leak and found that the staff was extremely helpful in identifying and arranging to fix the I brought my recently purchased used vehicle in for an oil leak and found that the staff was extremely helpful in identifying and arranging to fix the problem. They kept me updated on the extent of the problem and ensured me that the repairs are covered and will be fixed promptly. I have to say that the customer service is extraordinary! The staff's knowledge and reassurance really put me at ease. More

Liars and thievs. This salon is a rip off!!!!!!!! They don't know what they are doing. They lie to their customers always propose the most expensive option to fix the c This salon is a rip off!!!!!!!! They don't know what they are doing. They lie to their customers always propose the most expensive option to fix the car. They say you need a new battery but you don't. Liars and thieves! They said I needed a new transmission which would cost 6,000. Then the insurance company came in and all the sudden the one I have can be fixed for 1,700. They fixed my car without my permission. Very bad experience! More

Awful Dealer!! Awful experience!!! Brought in my brand new Honda Pilot with a dead starter on Friday around 2 pm. Around 5:45 I call to check on the status since I h Awful experience!!! Brought in my brand new Honda Pilot with a dead starter on Friday around 2 pm. Around 5:45 I call to check on the status since I had gotten no Call. At that time I’m told it’s the starter and the car would be ready the next day. At around noon I call them, again no call with an update, and I’m told they didn’t have the starter in stock and had to order it and I wouldn’t have my car until Tuesday. At this point I was livid! No calls with status updates and now no car. To top it off a well known dealer like Boch does not offer courtesy vehicles! I had to pay for a rental out of pocket when I have a brand new car! Worst experience ever! Do not go to Boch Honda!! More