Nucar Honda of Westford

Corey & Sales Managers did a great job. They are professionals, worked very hard to satisfy us & earn our business. We give them our unqualified recommendation We purchased after market heated & professionals, worked very hard to satisfy us & earn our business. We give them our unqualified recommendation We purchased after market heated & leather seats through the dealership. The contractor was unable to match the leather stitching to the existing Honda stitching. The seat sides also rub against the center console cover making a squeaking noise when driving. We would not have ordered the leather if we were aware of these issues. More

The team we worked with was very accommodating to our needs and met us every step of the way on what we were looking for. Very professional and courteous. needs and met us every step of the way on what we were looking for. Very professional and courteous. More

Second car our family has leased with Boch. Took advantage of their low cost leases. They were willing to work with us and make sure all aspects of the deal met our needs. Cars were in stock, prep advantage of their low cost leases. They were willing to work with us and make sure all aspects of the deal met our needs. Cars were in stock, prepared and delivered when promised and the entire process was easy and stress free. More

I was looking for a standard Honda Accord and found a few of them on Auto Trader. I contacted the Boch Honda in Westford about a vehicle they had there. We communicated via email where I got to ask question of them on Auto Trader. I contacted the Boch Honda in Westford about a vehicle they had there. We communicated via email where I got to ask questions about the vehicle and the price without having to make a trip to dealership which is a distance from where I live. I was able to get a price for the vehicle that was acceptable to me before arriving at the dealership. Once there I was met by Paul Brown who was friendly and courteous and the deal went smoothly. The part that I did not like was being brought into the office where is was given the opportunity to buy all kinds of additional warranties before I could leave. I was not interested and though the person trying to sell me them was nice enough, I would have been happier to skip that part. I also did not get my registration until the last day when I needed the inspection sticker. I was not called that the registration was available and then when I called because it was day #6 I was told that it was at the desk. I think someone should have notified my but it may have slipped throught the cracks. Overall I was pleased with my first time car dealer experience. I had contacted other dealers and they did not call back or tried to insist I come in before giving me too much information and in turn did not get my business. More

we made the purchase in 2 days. Rick and the rest of the crew are very pleasant to work with , not pushing at all. I got the car in a great price and the whole process is easy. crew are very pleasant to work with , not pushing at all. I got the car in a great price and the whole process is easy. More

From the moment Corey greeted my wife and me at the dealership I knew we were in good hands. Corey was friendly, helpful in directing us to appropriate cars to consider, and knowledgeable in answering dealership I knew we were in good hands. Corey was friendly, helpful in directing us to appropriate cars to consider, and knowledgeable in answering all of our questions. More

I purchased a brand new CRV at Boch Honda West in Dec 2012.On 4/30/13 I brought the car in due to a recall.At the same time I asked if they sold a cleaner that I could buy to remove a tiny ink spot on th 2012.On 4/30/13 I brought the car in due to a recall.At the same time I asked if they sold a cleaner that I could buy to remove a tiny ink spot on the ceiling of the interior.I did not ask to have it cleaned.A repairman came out with a greasy, dirty, black rag and went to my car.I followed him along with another service rep.The repairman attempted to clean the stain with his filthy rag.He made a big black mark.He said "I made it worse."The other service rep and I looked at each other in shock.The repairman said nothing else and walked away.The service rep told me that because the stain is wet that it would have to dry.When I got home, the stain had left a black ring around the tiny ink spot.It was worse than when I brought it in.I telephoned the service dept. and spoke to the manager, Scott Poirier to explain what took place.He told me to bring the car in any time at my convenience for them to try to clean it again.I wrote an email to him explaining the same.The shocking email response I got was "WTFfffffff." It came from N.Karamouz.I promptly telephoned Scott to ask if there was an employee with that name.He said it was the Service Director and that he knew about the email.I told Scott that I no longer have respect for nor feel confident in their service dept. but that they would have to fix the mess that they made.I received a phone and email survey that I responded to explaining all that took place.On June 12/13 I brought my car back to have the stain cleaned.I explained to the Rep that wrote up my order about the stain and she told me that she knew about what had happened.I asked to speak with Scott Poirier.We met with him in his office.He aggressively told us that we had waited too long and that there was nothing they could do for us.He told us that my survey response was damaging and that thousands of dollars and jobs were lost because of it.His anger was evident and used my survey as justification.He then told us that we were no longer welcome there and that we could not take the car back there for service and that he had the right to deny service to us.He took this opportunity to take advantage of us personally. As a senior citizen in my 67 years, I have never been treated in this manner from any public service.We asked to speak to someone above him.He brought in the Service Director,N.Karamouz. Mr.Karamouz came in with an arrogant attitude, sat down and had no intention of introducing himself to us.My wife asked who he was and his name.He said "my name is Nima, here is my card."I showed him the copy of the email he sent with the "WTFfffff."He said "what's this......what the fafafafoooood??"They were taking us for idiots!We both got up and went to the main entrance to speak with the General Manager about what had just taken place.The GM said he did not know about any of this and for us to wait.We waited and he,the GM, returned to appologize.He had the stain cleaned..what Scott should have done to begin with and to avoid all the stress and aggravation that he caused us.The GM should have made S. Poirier and N. Karamouz apologize directly to us.We left the dealership with disappointment and even less respect and confidence than ever before.It is a disgrace to customers' dignity and to Mr. Ernie Boch who should know what kind of unprofessional service employees he has representing his name. More

Susan was a breath of fresh air in dealing with car salesmen. She was very knowledgeable but not pushy as so many salesmen we have dealt with in buying other cars. She went out of her way to make sur salesmen. She was very knowledgeable but not pushy as so many salesmen we have dealt with in buying other cars. She went out of her way to make sure things were done on time and that we were happy with our car. We would definitely recommend her and Boch Honda West. More

Our experience with Tim was refreshing, compared to other dealers we visited - a no-pressure, relaxed approach, and the best overall price. Tim took care of our kids with his own snacks and drinks while we dealers we visited - a no-pressure, relaxed approach, and the best overall price. Tim took care of our kids with his own snacks and drinks while we were caught in a rush of new car deliveries on a Sunday afternoon, which made all the difference for the parents. I highly recommend seeking out Tim for your next new car purchase experience. More

A painless process resulting in exactly the van we were looking for at a fine price. Thanks to Paul for all of his hard work getting all of the details just right. looking for at a fine price. Thanks to Paul for all of his hard work getting all of the details just right. More